Town East Animal Hospital Mesquite, Texas

I took my dog there because he wasn't eating. After they took xrays(3d) they said my dog needed exploratory surgery. I asked for a detailed breakdown of the cost and they aggressively said that they were doing me a favor. And here I thought they were saving my dogs life. They turned my sick and dying dog always because of their pride and my right to k ow what I am spending. If you love your animals don't take them here.

I didn't actually visit, because they do not service guinea pigs, but the customer service was amazing! The website is easy to maneuver to request an appointment; someone reached out to me to tell me that even though they couldn't help my Bubba, I was referred to another clinic who may be able to help. I appreciate the thoughtfulness towards my little fur baby.

These guys are great and take tender care of that part of your fsmily!

The vet is great. She listened to all i had to say and taught me about my adopted dog Luna. Also the price was not bad at all. Much less then I was expecting, which is a major plus. She is my new go to vet!

I called about a sick dog. Impatient said no appts available.

Love it always nice friendly treat fur baby like she loved. Very loving to the animal and afgorable

Staff was courteous & friendly as was Dr Hicks. The doctor & staff took good care of our dog.

The staff is wonderful there I've only been there twice and both times I've had a great experience they are so loving and caring about the dogs and the animals that they're caring for awesome place great doctors Zach is a great surgeon

There service is never available

Friendly and took us even though we were late

The vet was very sympathetic and understanding and affordable. This place is definitely a great place in Mesquite to take your pet for any reason you have

Expensive unless you get the weds cheap day But staff is awesome both

Great people that car for your pets !!!

Had them see my dog that I'd adopted from the shelter next door. She was very sick upon adopting her and treatment wasn't helping. I thought that putting her down may be the best, most humane option. They refused to do so. They tried to get me to relinquish her back to the shelter so that she could be sold to someone else. They'd rather help the shelter make a quick buck off of a dying animal than help the animal. I refused their offer and it's a good thing I did. She has come a long way, and I was able to get her back to health no thanks to this place and the shelter next door.

They where very nice and helpful.

Friendly and caring staff. ????

I have 3 pets and last 2-3 months any time I call this clinic they refuse to help. They say they have no time. It never happened before as I went to this clinic since 2006. What am I supposed to do with my animals if doctors refuse to help? Do we have more dogs in Mesquite than our clinics can serve? Why should I jump from one clinic to another any time my animal needs help? I really dont know what to do...

I made an appointment 2mo ago to have my 4kittens fixed and they verbally confirmed over the phone. When I showed up, they said they never confirmed the appointment. ...what???

We had our granddog, 50 lbs Saint Bernard mix there to be spayed and caught up on shots. Easy in and out. Techs were wonderful and Dr. Hicks did a wonderful job. Stitches out 2 weeks later, no problems. Will be using them for both of our dogs! Thank you for the excellent care. Just FYI. Winnie hated the cone. PetSmart has inflatable neck rings that do the same. Well worth the price. 3 days on and she left her incision alone. TLC with water but she could eat just fine with it.

Amazing service my pup was having issues and the doc came out and explained everything to me. 10/10

Both my cat and my dog are patients here I like the service

I've been here twice now after being referred by my previous Vet who closed due to COVID. My first visit was good, it was a basic check up. They were friendly. The wait was a bit long but it's happens. I took my Diesel in Monday because he had in ear infection and skin infection. They prescribed him multiple medication, very expensive, but that's what having a fur can mean so ok. They did attempt to get me to pay for additional testing until I questioned the necessities. The vet stated that it wasn't but the medications where needed for his recovery so I said ok. They charged me for all five medications but than came out and said they only had 3 in stock. Ok it happens but next time don't charge and have me pay until YOU HAVE THEM. I took the three and than received a call stating one of the medications had come in I asked when the other would be in because I didn't really live close so I could get them at the same time. She made a big deal that he need the medications ASAP so I went. It's Thursday and I'm still waiting for these last important medication that I've paid for and nothing. I called no return call. Not saying they are the worse but definitely need some work.

My cat Nedjem got spayed here today and the staff was so comforting, professional and the procedure was done quickly. We were anxious since this is the first time Nedjem has been away from us in her life, but the hospital had her done and home in no time. Thank you for providing this necessary service at such a reasonable fee ($75) with such good service!

I love this place! My cat needed help quick and my vet was booked up. I was referred here and was very pleasantly surprised. Fantastic care! I had the same happen with my dog so back I came. Think I'll make them my regular vet.

Such a great place, it helps with the adoption process, and it's a good price.

I had been taking my dog to another Vet for 3 years. And being paying over 150 every 4 to 6 weeks for "allergies". On my first visit to Dr Hicks office we learned more about taking care of our dog in one visit than what we learned during our visits with the old Vet. The staff was nice and helpful...they will now be Myka's Vet moving forward.

Extremely caring in a really bad situation. Can't thank them enough!

I've never experienced more uncaring and uncompassionate service ever. I Called about my cat, moonstar, who was a previous patient of theirs while at the shelter. When I First adopted him, they conveniently forgot to give me all the doses of his remaining meditation for a respiratory infection. First time I called I explained his back legs were not working and feared a blood clot or uti, I was told I could take him in but was given a LENGTHY talk about the cost involved and whether or not i wanted to take that on. because of my work schedule, I couldn't take him in that day, as I was told he had to be picked up at the end of the day. A little bothersome but understandable. I was on the phone about 30 - 45 minutes. I was also told I could take him in as a drop off because of the "severity" of the matter and was given info to other clinics just in case. I take him in today to try to drop him off and he's not in the system (can't believe that) I'm not registered in the system, told they can't even see him at all. Meantime, I explain I called previously, I explain everything going on with monnstar again, and the responses I got were generic, not one single iota of understanding it compassion for me or my animal. it's been an eye opener dealing with them. they truly don't care. wouldn't recommend, I'm stuk trying to find someone who can see and treat my cat not. don't promise what you can't deliver, of you tell someone to bring their pretty in make the appointment don't just waste or time. I guess to y'all it's "just another cat." UPDATE: Well, I can't reply to your response of "I'm sorry you feel that way." But, Moonstar passed away this morning. I was going to get him in this morning too an animal hospital I found on buckner. Their vet wasn't in on Friday so they couldn't take him in unlike you that WOULDN'T take him in. Next time DON'T tell someone to take their pet in IF you have no intention on seeing them. And find someone to work your phones who is a little more understanding. a little caring and compassion would go a long way.

So very happy with the service at this vet's good friendly staff ,highly recommend Town East animal ....

I've only been here once with my new pet and I had a very pleasant experience! Edit: 2 years later, I’ve been back twice and it’s time for my baby’s 3rd annual visit!