PetSmart Lewisville, Texas

327 reviews

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Reviews: PetSmart (Lewisville)

All reviews (327)

Yelp (55)

Google (272)

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Richard Morones

2 years ago

Closed @6pm!!!They changed their hours they close at 6 PM!!! Due to staffing issues . I hope it gets better !

DeeDee Mays

2 years ago

This customer service was excellent


2 years ago

I love going to this location because of the consistent full inventory and great customer service. Troy was very knowledgeable and helpful when I needed some assistance

Colyn Whittemore (PopWalk)

2 years ago

Friendly staff and Jane is fantastic in terms of dog training. My dog has seen such improvement over the classes we have done. Would recommend!

Dr. Richmond Adebiaye

2 years ago

LED lights sold for $20 on Amazon is being sold for $95. Their staff are not interested in helping. Hardly can you find help.

Elena V

2 years ago

I brought in my dog to have his glands expressed and nails cut while he was there. They took me in as a walk-in, which was great since my dog was miserable from his gland flareup and it was almost Christmas so no one was available. They made me step out after dropping him off, then within 5 mins they called me in. They were pulling on the leash they put around his neck so much, that he threw up 3 times from being choked. She then asked me if it was normal for him to throw up so much, as i reached down to loosen the leash around his neck. He was fine, and nails looked great, swelling for glands went down within the following week.

Tiffany Ervin

2 years ago

Positive Professional Satisfied Customer Good Job!

Jessica Tolliver

2 years ago

The young lady at counter was extremely rude and had no idea about the store. Asked for help she said hum I don't know it's somewhere, with the rudest voice and look on her face. Wow. Never again

Angela Jackson

2 years ago

Found this beautiful dress for Sara.

Jessica B.

2 years ago

Very nice store with everything you need for pretty much any pet!

Kyle Hanks

2 years ago

I just made a trip to this location and I love the brands of dog food and seasonal Christmas treats. I just made a trip to this location, and I love the brands of dog food and seasonal Christmas treats. My puppy enjoys interacting with other dogs. Also, my dog like trying on the clothing in-st

Cathryn Olivarez

2 years ago

The staff here is always so helpful and sweet.

Walter Urbina

2 years ago

Linda was very sweet and understanding of my dogs needs. She did a great job shaving his matted coat. I will definitely be bringing back my dog to her every 2-3 months for grooming. Thank you Linda!!

S “Shea Mill” Mill

2 years ago

Store is clean and products easy to locate. . The associates are very helpful.

Stephanie Borgeson

2 years ago

Came in over an hour prior to their closing time. But she wouldn’t sell a hamster because they are already fed and “closed” in for the night. If you are open you should either sell the hamster, or have a closing time listed for the animals to let people know the time - or feed and put the animals to bed after closing. “You can come back tomorrow, we open at 9” I don’t think so .

Tamaya Livingston

2 years ago

The staff here is so nice and helpful. We left our furbaby in the petshotel for the day.she was definitely worn out. Slept all night. Never happens.

Janet Noble

2 years ago

The employees are friendly and i always find what i need.

Collin Pemberton

2 years ago

Due to employees returning and putting defective products back on the shelf I have bought the same product 3 times!! Lovely

AxialRoCat Vas

2 years ago

Nice and clean. Friendly employees. Wii be back.

Megan Victorson

2 years ago

Jane the trainer here is great!

Javed Shaikh

2 years ago

Great Place for all your Pet needs. Friendly Staff for all Questions we had.

Wyatt Greene

2 years ago

As far as PetSmart's go, this is a clean one. Decent selection of most items, except dog toys. As of July-2021, their dog toy selection is >50% bare for the past few months now.

Joshua Hagen

2 years ago

Nice location. 4 stars because of the super friendly staff. Not 5 stars because the store is out of a ton of stuff. Dog toys mostly, so nothing major, but that is why I was there.

Joan Neubauer

2 years ago

Good place to shop for pet needs. They even have a rewards program.

Allison Leigh

2 years ago

Local and has a great selection of pet food!

Asha Puthoor

2 years ago

The staff was so friendly and so helping in picking our first fish tank! Very knowledgeable staff as well! Will be a regular customer going forward. I was about to buy an very expensive fish tank for a newbie when one of the staff members stepped in and helped me out pick a tank what was on sale and helped me save $$ and also have me instructions on how to set up n the tank

Chris Anthony

2 years ago

Huge shout out to Ethan and the rest of the crew at the Pet Hotel! My pup had a great time there, and the staff went above and beyond to make sure he was okay during his stay! When they say “this is what we do,” it’s because they’re experts: they LOVE pets, and will treat them like their own. Also, a huge eye opener: they must inventory their food better than big box stores like Walmart! My dog is a very picky eater, but I’ve suspected it’s the freshness of the food. No issues after getting food from this store (same brand he usually likes from Walmart). Thanks Ethan and the whole crew over there!

Emma Thomas

2 years ago

Great PetSmart with very helpful staff

Anna Ovalle

2 years ago

First time visit to Petsmart. Coco enjoyed first puppy grooming. He looked so adorable. Groomer was very nice and knowledgeable. Will take Coco back for second grooming. Thank you Abby

terri croak jenerette

2 years ago

This is how our girl is after camp, all tired out! She been with PetSmart from the age of 12 weeks. She absolutely love camp!

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PetSmart, Texas, Lewisville

4854 Hwy 121

Business Hours


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


10 AM - 7 PM

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