Veterinary Emergency Group Katy, Texas

68 reviews

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Reviews: Veterinary Emergency Group (Katy)

All reviews (68)

Yelp (3)

Google (65)

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Lily Jimenez

a year ago

Nothing but great and amazing things to say about this place. Everyone there was super friendly, comforting, and so nice. I was told on more than plenty of occasions I could call any time during the day and night or come in to check on …

Claudia Dela Rosa

a year ago

Unfortunately my puppy didn’t make it But I’m very appreciative that they took it upon themselves to reach out to me and took into consideration how hard it is to go through and were able to work …

Elizabeth Mata

a year ago

Great experience! You can tell everyone here cares and if we ever have another emergency with our dog we will for sure bring him here. They did xrays and an ultrasound to rule out something serious and were able to send us home with …

Rich Smith

a year ago

Had a huge scare with our pup this week, we called numerous facilities in our area and were told 4-6 hours wait times! Luckily Animal ER Northwest Houston recommended VEG! Called and the reception staff was friendly, empathetic and …

Ellie A

a year ago

*Update* I was able to speak with Carlos regarding the feedback. They hope to be able to get those “Contact Us” feedback from NY corporate faster. Carlos did say he would talk to new staff regarding how skittish they were of a vocal and big …

Kristina Gebers

a year ago

The staff and doctors are the most amazing, caring, compassionate and communicative Veterinary practice I've ever experienced. I'm the founder and President of my 501(c)(3), Kindred Kitten Rescue, and we …

Kaitlyn Kotewa

a year ago

All of the doctors and staff are truly so kind and accommodating. We had to leave my dog overnight and they updated me as much as possible and even offered to make a pallet on the floor next to him if I wanted to stay with him. They were very honest and consulted with us about all of our options and the cost beforehand. You can tell they truly care about the animals and treat them as they would their own. I would recommend this place to EVERYONE!

Caroline McLeod

a year ago

VEG was so amazing when my puppy got sick on New Years Eve. Even though it was a busy day, they checked in on me and gave me timing updates frequently. The entire staff was so attentive and helpful. I love that I got to stay with my baby throughout the visit. Chelsey and Dr. Garnier were both INCREDIBLE and I can't thank them enough for taking such great care of me and my dog.

Kristina Hallam

a year ago

VEG Katy has been wonderful in helping my dog with her emergency care. On our initial visit, we were treated quickly and everything was explained to me in detail and clearly regarding my dog’s condition. The staff answered all my questions and were very helpful. I’ve had to take my dog back in a few times for re-assessment as she heals from her injuries, and the staff has continued to be helpful, caring, and have addressed all my concerns. The facilities are also nice and clean. I am glad I took my dog to VEG - they have been great in such a stressful situation.

Kat Mor

a year ago

By farThis is the most compassionate staff I have seen at an emergency vet!! This plave is the best in the area. I felt like the staff were my friends and they tried so hard to help me save a stray dog! Thank you thank you for finally putting an Er vet out here that is worth taking your pet to!!

Alexis Stevenson

a year ago

This clinic is outstanding! Friendly, efficient, knowledgable. You could tell everyone actually enjoyed their job and had a real sense of camaraderie. Chelsey B was our vet tech and she was patience and calm with my nervous dog. It was amazing to experience an open-concept ER clinic feel calm and inviting at the same time. They will definitely be my go-to for emergency vet needs now.


a year ago

We had to take our dog Rigby in on Christmas day, and VEG was wonderful. About a week later, our dog clearly was not turning around and was dying. So the day after New Years, we went to VEG and they were attentive and sensitive. Thank you, to all the staff at the Grand Parkway VEG.

Morgan Maxwell

a year ago

I cannot say enough good things about this place. I called so many locations when I was in need of urgent care for a stray kitten I found and they were all either rude or had an extremely long wait. The receptionist or whoever answered my I initial call was so kind and listened to my situation. When I got there I was greeted immediately by friendly faces up front. I was taken back immediately to a care station and the tech (Emily) started gathering info from me/examining the kitten. She was so kind and very knowledgeable. Another tech Dakota helped out as well and she was wonderful- she even recommended a rescue I could talk to about finding the kitten a home. Then Dr. Panelli greeted herself and discussed what options we had. She was kind, patient and listened to me. I was in a predicament because I’m not able to keep this kitten but it really needed care so they helped work with me on what I could afford to pay vs. what needed to be done to help make the kitten comfortable until I could get in to see my regular vet the next day. They communicated everything well and allowed me to be very involved in the kittens care. It definitely feels like the staff has a team mentality. They seem to work together so well and they clearly care deeply about their patients. This really didn’t feel like your typical emergency vet, and I do believe it’s because of their staff. Everyone was 10/10 in terms of customer service, pet care, attitude, and just being a good freaking human. Angels. All of them. If I’m in the unfortunate situation of needed emergency pet care I will 100% come back here.

Shannon Soldat

a year ago

They’re fantastic!!! My dog is my baby and when they hurt, it’s hard! From the moment we walked in everybody was so welcoming. They’re open door 24 hour policy is a gift. When they brought us to a room, they brought us blankets a pad for the dog and a pillow. We were told we could stay as long as we wanted, even spend the night. I almost jumped off the couch! Knowing I could stay until I knew my girl was comfortable was perfect at the time. All of our million questions were answered, and I never felt rushed. They took such great care of our girl, if you’re in need, this is the place to go.

Tina Dehart

a year ago

I’m a professional pet sitter and had a dog boarded at my house on Christmas. She was older and had serious health issues. She started to not feel well Christmas Eve and by Christmas morning she was in really bad shape. I took her here and they discovered tumors on her liver and that she was bleeding internally. Within 2 hours she went into cardiac arrest and passed away. As a courtesy to her owners (who were rushing back from LA but didn’t make it in time) I sat with her while she passed. This clinic was so thorough and thoughtful and caring. They were so incredibly kind to me. They were very caring, the vet and techs were incredibly sympathetic as I was clearly upset. They even went out of their way and served me coffee and cookies one of the techs had made. I sat with my clients dog waiting on my clients to get there and for her to pass. It was a very difficult time and they just made it so much easier. The vet was incredibly knowledgeable and they were all very empathetic. I highly recommend this place.

Katia Lemke

a year ago

Very friendly and prompt service. I was very thankful they were open on Christmas Day

Hayli P

a year ago

Dr. Bertolini and Van are absolutely amazing! Van is very calming and caring, he listened to everything and assessed accordingly! I really appreciate all the care they showed not only my baby but me as well. Everyone at VEG were great. I definitely recommend VEG to anyone in need!

Kristi Coriell

a year ago

Wonderful wonderful wonderful!!!!!!!! Only complaint is the cost but it is what it is. Will forever bring my fur-baby here if I have an emergency even if I have to drive 30 minutes away.

Alysa Kowis

a year ago

We took our elderly cat in for an emergency visit. The staff and Dr. Georges were absolutely amazing despite our sad outcome. We were treated with respect, kindness, and care during the whole process. Losing a pet is never easy but they treated it with the honor it deserves and loved our girl to the end.

Haley Bertrand

a year ago

My husband and I brought in our 11 year old German Shepheard to see VEG. The staff cared for her as if she was their own. We were extremely pleased with their service and hospitality. We ended up having to put our dog down, but they did …


a year ago

Yesterday was a very tragic day for my 10 year old boxer. He had to be put down but I wanted to take a moment and thank them for their love and compassion to my animal, my friend in his last moments. They helped carry him inside the …

Abby Khamvongsa

a year ago

Unfortunately we had to put our baby sparky down because of panleukopenia, they were very understanding of our situation and walked us through it confidently. They were amazing and got to us immediately when we arrived and it was hard …

Christina Um

a year ago

After being turned away froM Sugarland emergency hospital. I did a quick search for nearby pet hospitals. Pearland and VEG came up on my search. I called Pearland but they wouldn’t allow visitors inside with the pets for this kind of …

Crysty Cruz

a year ago

I brought in my cat today because she ate a house plant toxic to cats. Luckily my cat didn't have any severe symptoms, and she is doing just fine. Everyone is incredibly friendly and accommodating. I had a great experience, and I'm so grateful for the care my cat received today.

Erin Simpson

a year ago

Most amazing people ever. They were wonderful with my dog and got him better in no time. The facility was so nice and clean with a wonderful open concept. Only place I will take my pets in an emergency

Cheryl Cooley

a year ago

Horrible situation. My pup was sick. Extremely worried, scared. Hands down the best place I've ever been to. Wouldn't mind having them treat me as a human. Clean, personable, professional, knowledgeable, explained everything. Patient. Can't …

Kody Gresham

a year ago

They were so absolutely fabulous to us today when we thought our boy was coming to the end of his epilepsy journey. We really thought he was going to have to be put down and they were able to confirm it was a separate GI issue. They were so …

Michelle V

a year ago

HIGHLY recommend this place. I wish they had a regular clinic so I could take all of my pups for regular visits! Every staff member was extremely nice and answered ANY questions we had. They frequently asked if we were okay or if there was anything we needed. Our sweet Nala had to have an emergency spay and we couldn’t have left her in better hands! We were able to stay with her while she was being prepped for surgery, during surgery, and recovery. We were always welcomed and reminded that we could stay however long we wanted. She stayed over night and we received texts with updates and even pictures! We can’t thank Dr. Cisneros and the whole team enough, they’re truly amazing. Thank you for giving our sweet baby the best care anyone could give and giving her a fighting chance. Every animal clinic should strive to be like this one. Also, good luck finding another emergency clinic that’s open on Sundays.

Kathy Green

a year ago

Highly recommend! Thae staff was amazing! Very fast, attentive and caring! Our Zeus got tagged by something and leg was swelling fast. The took him right in and treated him very fast. Checked on him frequently and were very informative about everything. Even called to check on him next day for follow-up!


a year ago

Fantastic job overall! My dog's eye had swollen red and looked serious. I have driven by this place before so I figured this would be my go-to place for an emergency. Last night was the night to try them out.... they were fantastic. …

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Veterinary Emergency Group, Texas, Katy

1370 W Grand Pkwy S

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