58 reviews
All reviews (58)
Yelp (17)
Google (41)
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Francesca-Anne Gatmaitan
2 years ago
My sweet boy of 9 years passed New Year’s Day. I originally planned on taking my boy in to the vet to pass peacefully and they would also handle the cremation. But he passed before our appointment date. Sobbing I called my vet who told me they would be open New Year’s Day, but no one answered. My friend googled a couple places close to me and I decided to go with Houston Pet Cremation. Cynthia answered the phone when I called the after hours number and she explained everything to me from price to when I will get my little buddy back. She later came and picked up my boy and even though I had been sobbing before she arrived, for some reason she just put me at ease. I knew when I saw her, that my baby would be in good hands. She delivered my Red to my home today and I must say they did a beautiful job. The urn exceeded my expectations and the card was a beautiful touch. I am so grateful for this place and for Cynthia. Thank you so much for what you do. ❤️
Jeanette Delgado
3 years ago
Great service! Mrs. Joann helped and shared some touching words with me and my family… Thank you guys! Definitely recommend their services!
Rachel Brown
3 years ago
They are so incredibly kind and thoughtful. We had an amazing experience. Thank you so much for making the transition easy.
Michelle Berry
3 years ago
I'm so thankful for Joann and her kind and loving words. She was very comforting and I knew that our little Huey was in good hands.
Dana McDonald
3 years ago
Excellent service - able to come same day in Katy. It's a rough time for anybody to need them, but they were very professional and the Rainbow Bridge card gets me sappy just to think about.
Nicole Heskin
3 years ago
I cannot express how happy I was with the service. The woman that assisted me was caring and kind as she talked to me about the process. After having a bad experience at another facility she was understanding and gentle. Thank you for being so kind and taking care of my sweet guinea pig.
Lindsay Bolinger
3 years ago
So I thought I wrote my review for this place months ago but I guess that's how grieving works, you forget things. These guys are amazing. They were so helpful and so caring and they did a wonderful job with the cremation and preserving my cat's paw print on a ceramic tile. It's never easy losing a pet but they made the process so simple and did a wonderful job and never pushed a sale or anything on us. They also offer a pet cemetery as well.
Edwins BabyGirl
3 years ago
I absolutely love this place . They are very sweet people and I overall had an amazing experience and I would recommend this place to any one ! .
Diana Munoz (flame blade)
3 years ago
I lost my baby girl today ... i called as soon as they opened they told me to come on in ...they took her in and had her ready for pick up by 3 p.m awesome service the lady that help me with the process was very nice . If i could give 10 stars i would... im very thankful to them for helping me through it all ...
Traci Hood
3 years ago
Our beloved “Little Man”, Phantom passed away suddenly at our home last week and my husband and I are devastated. We wrapped him up in his favorite towel and had to wait until the following morning to find a cremation service. H.P.C.S. was the third number I called and after hearing Joann’s kind, compassionate and empathetic voice, I knew who I wanted to handle Phantom’s final service. Hearing how completely distraught I was, she graciously answered all of my questions, even when I asked twice, she offered directions and to call if we got lost(even during the age of GPS) and told us to be careful and take our time driving, that she would be there all day and there was no rush. She explained that since pandemic precautions were in place we wouldn’t be able to use the viewing room, but set up a table and chairs outside on the porch. She even had a chair for Phantom, understanding we did not want to set the box we transported him in on the ground. Joann sat with us and very patiently waited for us to fill out the forms, explained the costs, reassured us, a few times, that he would be cremated by himself and we would only receive his ashes. She even asked us if we wanted his towel back, and told us if we liked, at no charge, it would be cremated with him. (Which is what we chose.) We took a bit to say goodbye, and Joann never interrupted or tried to hurry us along. After we said our final goodbyes she gave us a sweet little prayer, helped us pick out an urn, told us about the cats who had made a home at the facility, and comforted us. I only wish we could give Joann and H.P.C.S. A whole constellation of stars. We pick up Phantom’s ashes this afternoon, and some would say that this review is premature, but I wanted everyone to know how brilliant Joann and this business is.
Amari Rosquete
3 years ago
when we went in 2019 they were very sweet and comforting and they took care of chico
Sharon Lowery
4 years ago
I cannot say enough wonderful things about this place. Last week when I took them my dog, she had just passed away an hour before and I was distraught. Joann was so nice and patient. She sat with me, consoling me and shared a beautiful prayer. I never felt rushed and she was so accommodating, as my daughter and I were splitting the payment. Yesterday when I went to pick her up, it was just as wonderful of an experience. Michael was very friendly and again, there was no rush for me to leave, even though I got there fifteen minutes before closing. The urn is beautiful, as is the ceramic footprint. It is a beautiful tribute to an animal that was such an important part of my family for so long. I would highly recommend this business to anyone who is looking for a place that will take great care of your pet in your time of need.
madie ruiz
4 years ago
This is a very warming place to cremate your animal. They are so kind and feel your pain and understand how your feeling. Ms Joann is such a sweet lady and the prayer she gave me helped me so much. If I could give 100 stars I would.
Lindsey Valdez
4 years ago
So compassionate, & easy to talk to. I really do appreciate the people who own & work here. I've taken 2 dogs now & it was such a smooth & warming experience both times now. && not to mention, they are very affordable compared to the rest of the city. Really does mean a lot & shows a lot. Thank you & God bless.
jackyy
4 years ago
My hamster died a few weeks before my birthday , he was my best best friend i loved him so much and i still love him. He was my emotional support animal. When he passed away, i couldn’t burry him. i couldn’t burry him because i wanted to be …
Gaming boy Legion
4 years ago
Very nice people and good prices ❤️???????? Thank you
Devon Guerrero
4 years ago
I had an experience I wouldn’t want anyone to go to because it was terrifying. I won’t go into detail about what happened, but this place fixed it in less than 24 hours! Everyone was so sweet and so regretful of what happened. It put our minds at ease to know people cared about me, my significant other, and our cat, Martian, who passed away unexpectedly at age 7. I now have my beautiful black cat and her urn back with me and I can grieve in peace.
Adrianna Johnson
4 years ago
she was amazing and she made us feel like family and she loved our dog and treated him with care as well . Defiantly recommend
A A
4 years ago
Ms. Joanne and Mr. Tommy made me feel like my fur baby was just as important to them as she was to me. Ms. Joanne remembered everything she offered and then some. She offered me a snip of my cat’s hair, (I would have asked for it but I was so distraught). My Blanca was predominantly white in color but she had black as an accent. Ms. Joanne was so thoughtful in cutting a piece of all white hair and a piece where the black and white mixed. It might not seem much but it meant the world to me. Mr. Tommy was so considerate in offering his condolences and that made me feel validated, like it’s ok to be heartbroken when losing a pet. The ending result was beautiful and my fat girl is with me back home. Great service, great price and exquisite customer service.
Melissa O.
5 years ago
Thank you. I can forever hold my pet now❤
Andrea Foster
5 years ago
This place did great. I just lost my little man and they were able to take care of him quickly. Their prices were reasonable and they offer a ceramic paw print. I love my paw print of him. I miss him.
Angelique DelBuono
5 years ago
We were Beyond pleased with their services. The prices are very reasonable and they even came to pick up our loving boy. They were so empathetic and took such good care of him. This is a great place to trust in taking great care of your baby.
Denise Ibarra
5 years ago
Wow! If I could give 10 stars I would! Joann is the most caring and amazing person I am so grateful that I had my dog’s cremation services done here. The way she cared for me and my children was so gracious and she was such an angel to me! I would recommend to anyone and everyone to bring your beloved pet here they will treat you like family and they will deliver the peace you need during this hard time. I feel so much better after leaving today and I wanted to review my wonderful experience.
K B
5 years ago
Our beloved 18 year old Meow Meow passed Thursday morning. We booked a private viewing/cremation for Saturday morning. Joann, John and Tommy were so caring and sensitive to our needs. They were so gentle with my Meow Meow. I don't believe I could have chosen a better place or sweeter people to handle her final stage on this earth. Thank you so much. God Bless you. ♡RIP my little Meow Meow♡
Mario Moran
5 years ago
Joann was very nice and understanding! This was a tough time kissing my dog and she made me feel like family. They are very professional here. Cheapest place around! I would definitely recommend. 10/10 stars!
Vica Nova
5 years ago
I really wanted to like this place. The lady I dealt with when I dropped off my pet's remains was the sweetest lady on earth. She was so kind and understanding and helped me so much that day when I really needed help. I was and still am a complete basket case over this loss. God bless her for her kindness, empathy and compassion that she shows to people. She is a gem and most likely why this place is still in business. The people, who I believe are the owners, come off as very rude and referred to my baby as an "it". They seemed very cold and offered no type of condolences whatsoever as I stood sobbing in their lobby. I wasn't expecting grief counseling but instead of trying to avoid me it would have been nice to hear something along the lines of "I understand". The pick up went just as miserable. I should have stayed and went in the private room while the cremation was taking place. If anyone I know loses a pet I will not recommend them. They need to step up their skills at consoling people and just customer service in general. If they can't manage that or just simply don't want to then they need to step aside when a customer comes in and let that lady run their business because she was truly a lifesaver that day.
Saleen Hernandez
5 years ago
One thing I truly appreciated from this place were the people and their services. Specially Joann. She’s a sweetheart and so kind. Very sympathetic. I lost a very sweet hedgehog of mine today. I did feel better after she talked to me... and arranged my plans... I am cremating her and keeping a part of her with me. This place did make me feel like I was putting my pet to Rest In Peace.
Vanessa Hileman
5 years ago
When you call this place in tears, they are so understanding and compassionate! It’s as if you are their first call of the day ???? Exceptional service from start of the creamation to picking up Our beloved tiny Chihuahua’s ashes “Mariah” All …
Sabrina Amador
6 years ago
They were so nice , when I lost my true and only bestfriend pepper (cat) . He meant the world to me I still have a necklace and vase with his ashes . I thank them so much for letting me keep my baby with me everywhere
Norma J Garcia
6 years ago
Its been 10 months since we used your service. We lost our beloved cat Junior January 1st and you were the only facility open that day to take our boy in. Your receptionist was so very kind to us, let us cry and gave us sweet words of …
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Business Hours
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 12 PM
Sunday
9 AM - 12 PM
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