Heights Veterinary Clinic Houston, Texas

Our Beagle, who lives for food, was yelping when she tried to eat her breakfast one recent morning. Without an appointment, we were able to walk in same day and have her seen. Extremely fearful of the vet, both the vet and vet tech were so sweet, gentle, and empathic with her. Her problem was diagnosed, and 24 hours later, she's acting like her old self. Very grateful for this group of professionals who are so generous with their time with animals. Also excellent at communicating with the human owners.

My first time bringing in my 9 week old pup and the service was amazing! The interior is clean and welcoming along with the very nice and patient staff. I'll definitely continue to come here as my puppy also had a great experience!

OMG - I’m so happy for Heights Vet Clinic . A spontaneous game of ball with my adopted 9 yr old Shepherd turned into an emergency life threatening event when his ball lodged in his throat . It was almost 5 pm on a Friday night -they were not my reg vet ( who is 45 minutes away ) - they were the closest so my neighbor called them as I was driving AND every member of the staff jumped into action . They were waiting for him , took him Immediately from the parking lot when I drove up - within minutes had him sedated and dislodged the ball . They saved his life and I am forever grateful and beyond impressed . This place is 100% ⭐️⭐️⭐️⭐️⭐️

Very friendly and affordable. When we came in yesterday for my dog’s annual shots there was a woman struggling to complete her paperwork while also managing her excited dog. The front desk didn’t even hesitate to help her by taking the dog behind the desk to give “mom” a moment to fill out the paperwork. That was really touching to watch. Everyone always feels so stressed out when coming to the vet—it’s that kind of treatment that will keep me coming back!

I understand y'all are busy, but putting someone on hold for long time.... Well, make someone hang up.

Brought in my very sick dog on Wednesday without an appointment. My regular vet was not available. It was a good experience at every stage. Friendly and professional staff. Very clear on costs prior to treating him. Great communication, especially the directions they gave me for the medication and food. They will now be my dog's new vet.

WOW!!!! I am so impressed with this clinic!! They are so different from any vet I’ve been to over the past 15 years as a dog mom! The staff is genuine, caring, thorough and just plain NICE!!! They just opened a new office here in Garden Oaks and I couldn’t be happier!!!

Brought my kitten in for a checkup and unfortunately she ended up having to be put down. This is the 2nd time I've had to do this in a year and I will always appreciate, so SO very much, the vets who take their time and are gentle with this process. Thank you for taking great care of my little baby, and being so kind to her in her last moments.

Great vet and tech. They were super sweet with my cat and able to offer some solutions to issues she had been having. I appreciated leaving with knowledge of how to help my pet.

Dr. Menzie and vet tech Jordan were very loving and gentle with my scared baby kittie! I highly recommend taking your pet here for caring people and top notch treatment! It’s always scary trying a new vet but they were very nice and explained everything they were doing before they did it. Happy to have found a new doctor to take care of my cat!

Made me reschedule after getting there late. I waited another 30 minutes in an empty waiting room just to see how busy they were... Obviously not since I could hear all the techs chatting in the other room.

I use to love love love this place..lost all good vets..and techs..went to drop my dog off for shots..which they did take drop offs..then we were told we could not leave hevery unprofessional..had to drive back home to drop her off to go to work..wasted hour

We dropped off our sweet Daisy for her dental cleaning/surgery at 7am. The morning drop off was EXTREMELY chaotic and it was obvious that a.) HVC was understaffed b.) completely overbooked or c.) both. When I picked her up, I intuitively knew something was wrong with her but was told she was just extremely groggy from the anesthesia. She had a blank look in her eyes and also soiled herself in the lobby. The day after, Daisy began acting a bit strange, running into corners and chairs around the house and pacing in circles, something she had absolutely never done. When we received a call from HVC checking on Daisy, we explained this and they suggested her after care meds might be too strong and they we should cut back a bit. We did. Two days later in the early afternoon, Daisy began frantically running around in circles. We rushed her to the emergency room near by. They kept her for observation overnight and suggested that we transfer her to GCVS. After several days and countless tests, the vets at GCVS concluded that the original snowball that caused this entire nightmare was either the anesthesia given at the time of her dental surgery or a lack of proper hydration during or post-op hospital care that was too stressful on little body. Either caused by an awful oversight due to the overbooking or being understaffed or just plain neglect or lack of experience. Our baby girl passed, a few weeks after her visit to HVC, peacefully and surrounded by those that love her unconditionally. Also worth noting that even though HVC was receiving Daisy’s reports from the various hospital visits, we were never contacted by HVC to check on her well-being which was something that was previously done following an emergency hospital visit the year prior due to a bee sting. Never offered to cover some of the expenses, which if you’ve ever taken your baby to GCVS, you know can be quite a bit. Never even sent a card, or email even, offering their condolences. They only reached out after I sent them an email with these same facts listed above. At which point I found out that they had advised to give her gabapentin the night before her procedure, the morning of her procedure, then THEY also gave her another dose when she was admitted, followed by another dose after her procedure. Although I am not a vet, this seems like an over dose for such a small dog (9lbs, normally 11). Also, after my experience, I learned that SEVERAL other dogs had issues during dental procedures. Granted it was not the same issue we had but it is very concerning that this many issues happen frequently. I’d advise to take your fur babies elsewhere. This place has gone downhill from what it used to be. Advocate for your sweet babies, run fast and far away from here. I know that my baby had many healthy years left in her and can only blame myself for not being a better advocate for her that could have avoided this dark ending in the first place. Everyone that met her absolutely adored her and would marvel at her age since she did not act or seem to be a senior girl. She lived her life full of energy and sass, like the young puppy at heart she was. She is extremely missed and are hearts will never stop aching for her.

Their wait times are always 20 minutes to 2 hours long … today was the last straw I gave them the benefit because I had a good experience the first time , however as I continue to go my experiences just get worse and worse , this recent tech visit just made me so upset because she could not provide a logical response as to why a dog that would eat an entire bag of dog food if left unattended, ALL THE SUDDEN “by coincidence..” no longer had an appetite after her shots and heart worm and flea preventative…. She said noting given could have possibly caused that which is just not true my dog was not like that before , something she was given caused and I just wanted to know the supposed vet that saw me previously was there and couldn’t be bothered to speak to me , I did not like this techs service and I will not be going back to this location. Also I’d just like to add I just consulted with another veterinary clinic and they were able to simply answer my question that the heart worm prevention does cause appetite to reduce , not a coincidence just a simple answer to a simple question

Took my dog here because he had a limp and we wanted to get him checked out. We were able to walk in and their team was able to see him right away. Their team is very sweet and knowledgeable and definitely helped us out!

We have had a really negative experience with this veterinarian. They refused to accommodate us when our dog became sick with anything other than a “walk in appointment” where we may or may not be seen and we wouldn’t have an idea of how long we’d have to wait. Their receptionist was rude and condescending on the phone and implied that I needed to drop everything (in this case medical appointments for my human children) to work with their weird system or I didn’t care about her. They did give me the name of another vet, who saw our dog quickly and was very kind, but that’s the only good thing I can say. When I wrote an honest but negative review about my experience they cancelled our existing preventive care appointments, took away my access to their patient portal and have not responded to requests for vaccine records (though they did send partial medical records) without calling/checking in/or giving me a heads up. They are unprofessional, immature and should strive to treat people with more respect. Just a really awful, overpriced practice with a bad attitude. Our business will go elsewhere but frankly it seems like that’s what they want.

Our first visit was today and Joni was super informative on how Onyx's visit with her and Dr. Menzie went. Onyx is a rescue who came with generalized anxiety, touch sensitivity, and slight reactivity. I'm a certified dog trainer who uses force free/positive reinforcement methods and Onyx has come such a long way. Finding a veterinary practice who is Fear-Free Certified is just what we needed in order to keep her on the right path! Joni reassured me they helped Onyx relax during her visit (she was nervous/afraid at first) and took the time she needed to help her with a nail trim and booster! Thank you all so much for helping my girl!

They are absolutely awesome here! They took my old friend in short notice which I was greatful for because he was having heart problems. Also it didn't break my pocket book... above all, they genuinely cared.

My dog cut his paw open on Sunday. So of course I called my vet but they where not available at the time so I tried to find another Vet place which ended up bing this one. I read the reviews and saw some good ones and bad ones. I went ahead and took a shot at it because i was worried of my poor baby. They excepted walk in which was great and told me waiting time is usually 30-45 minutes long. I waited almost 2 hours. That was the first issue. Then I was informed by Dr. Maislos that my dog will need stitched, but because I fed him already they can not do that today. I would have to come back the next day and drop him off between 7:00AM-7:45AM i was there at 7:20 and dropped him off. They informed me that he will be done by noon. I called at noon fo updated and the girl who answered informed me that they are doing the suiters now on him... that was a surprise on my end.. 10 minutes later DVM Lisa L. Pina called and told me that he will not get sutures done as it is not needed. I informed her that I was confused to why I left my dog their than... She than was very rude interrupted me and explained me very quickly why she thinks he does not need it! She also told me not to talk till she is done. Which was also very rude. I did waited till she explained herself and than when she was done I asked her if I can finally ask her questions and explain her my frustration, not even a minute went by she cut me off an yelled at me, I asked for her name again as I did not catch it the first time and thats when she said you will have to talk to the manager and that i need to call cause she will not direct me to her and HUNG UP ON ME!!! Like really? SO I called again, spoke to Lauren the Manager and she was kind, she said that they record all calls and she will hear out the call. I hope that this is not a lie because DVM. Pina has an attitude problem! Never in my life was I the customer being yelled at. Lauren if you really can hear the call, you will need to sit down and straiten this up with her. I also recommend that maybe DVM Maislos and DVM Pina should come to an agreement to what procedure will be done that way things like these wont happen. When it comes to trying this vet place again, I don't think I will give it a shot, or at least not till they have like 20 new reviews that are all positive because this was super awful.

Great vets - terrible techs. When I brought my first pup for two surgical procedures here, the tech didn't communicate all my requests to the vet properly so not all the requested services were provided and the procedures were not done in order requested. The doctor was still great so I decided to give the place a second chance and brought my second pup for his dental cleaning, the tech this time was really intransigent and refused to accommodate any of my requests which made me feel uncomfortable trusting them with any further care for either of my pups.

The curbside- no appointment system worked so well. I found a stray kitten that needed a check up and was able show up during curbside hours, and get him examined and was on my way in about 25 minutes. Plus the staff was so helpful.

Dr. Menzie has been taking care of my precious pooches since before her arrival at Heights Veterinary Clinic. I drive quite a ways to continue that care because her level of care, knowledge, compassion, and general expertise is second to none. I have only ever experienced friendly and helpful staff here at HVC. I actually enjoy the Curbside treatment option!! First off, pets usually do better without feeding off their neurotic, over-protective owners while the vets and techs are trying to work. Secondly, if you have a reactive dog, (as I do) Curbside spares you the embarrassment. ???????? Plus, ya know, there’s a pandemic, soooooo... I was reading some of these bad reviews regarding Curbside service, and thought I bet these are EXACTLY the people who freak their pets out on vet trips!! Calm down folks. Get a grip.

Heights Veterinary is PHENOMENAL. Dr. M. Menzie and her staff are wonderful. The fees are incredibly reasonable. I will ALWAYS bring my pets there. We were seen on a Saturday during the COVID-19 outbreak, and they had an efficient curbside service in place. Dr. Menzie called me to let me know her findings and answered all my questions. As a new patient, we were sent home with medications in about thirty minutes or so. All the staff I spoke with were professional. A few days after the visit we received a "Welcome" card in the mail with a Heights Veterinary magnet. Keep up the AWESOME work!

Heights vet was extremely thoughtful and caring. My cat was very nervous and in pain and she swiftly cared for her and tried her best to calm her. She was thorough in her exam and gave me some good recommendations on how to avoid having her get another allergic reaction. I have been there several times with rescues and they are always so kind and helpful.

I went in because my cat’s soft paw had started growing into the paw pad. I didn’t have an appointment since my usual vet didn’t allow walk ins I went to Heights veterinary clinic. They were busy but still took us in and were able to get the nail clip off easily and my cat didn’t even seemed bothered which is unusual for her. Everyone was very nice and apologetic for the wait. I think I found my new vet!

I have been away from Heights Veterinary Clinic for a few years due to a relocation. I had forgotten just how wonderful they are!!! I referred a friend who needed to have his dog euthanized. He had never been there, but I knew how wonderful and compassionate they had been with me during the same experience, so I sent him over. Even without ever having met him or his beloved pet, they were kind, empathetic, patient and made a horrendous experience as comfortable as possible. Then we had a minor emergency with one of our pets just a few days ago. Many of the doctors are different from when I was a client previously, but Dr. Menzie didn't disappoint. She was sweet and kind with our baby and with us, and the medical treatment was impeccable. Thank you for still being here. We will see you again soon, and I am glad to be coming home.

Great experience with their curbside service, had an emergency with my cat and they took us as a walk-in with no appointment. Consultation with the doctor on the phone, got the help we needed.

My dog was examined by Dr. Pina. She was rude, impersonal and ultimately caused my dog more harm than good. However the customer service experience leading up to the appointment was impressive. What a let down.

Our dog Walt developed a mystery illness in February that ultimately took him from us in early April (a post-mortem found a rare, difficult-to-diagnose, and untreatable cancer). The team at HVC fought tooth and nail to keep him here and keep him comfortable--they did *everything* for him. As the inevitable bills piled up, they also became more and more attentive to the financial burden we were under, and made recommendations that balanced care and cost as much as possible. They became Walt's second family. I recently called about a stray that needed some attention, and in the course of checking in, the receptionist saw in our account that we had a pet with them before. She said, "Previous patients..Walt...oh yeah, aw, Walt." Y'all, this was months later and she very obviously remembered him and was sad all over again. I cannot, CANNOT recommend them enough. It's weird to gush about someone while also grief-crying, but that's a testament to how amazing they were during the worst of times.

The staff were all so sweet and informative and patient! Their Covid-19 social distancing measures are organized and streamlined! One of the best vet experiences I have ever had! <3