PetSmart Georgetown, Texas

374 reviews

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Reviews: PetSmart (Georgetown)

All reviews (374)

Yelp (46)

Google (328)

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Renda Murphy

2 years ago

Smaller store, but seems to be cleaner and better stocked a couple of years ago

Paige Fusilier

2 years ago

Love petsmart but they are so understaffed it takes so long to check out

Jennifer Van Pelt, MBA

2 years ago

Just a fun store! Our pup likes to shop there to help us pick things out for him.

Matthew Chambers

2 years ago

Despite being severely short staff they got me in and out in 10 minutes with a feeder fish purchase. These days that says a lot for their management being willing to step in and do any job necessary to help the customers.

Cathey Barclay

2 years ago

Stupidity is not what you want in a store were everyone will usually need to ask something. Manager actually said I don't know on something fairly basic! Strange.

Andrea Yanez

2 years ago

First time bringing my dog for grooming. They did an amazing work, my dog was happy.


2 years ago

Store is nice. Is clean. What few Staff they had were helpful. HOWEVER: After speaking with the Manager I was told they do not have enough staff to provide animal sales/transfers in the evening. They only hire enough staff for the morning shift to sell a pet store! So, if you want to buy a pet, at PetSmart, you have to do it on the morning. P.S. she told me to call ahead because sometimes they didn't have enough staff in the mornings either. Ridiculous!

Carole Albyn

2 years ago

Super nice staff, very helpful. Great stock. Great prices. Clean. No wait checkout.

Aela Sumner

2 years ago

I went for a medium sized critter cage, they had the medium cage but not the lid, large lid but not the cage (the small was too small) so I grabbed one of the employee's attention and showed him my dilemma (thinking maybe he knew where the other parts might be) and he took one look at the items and said "well, there's not much WE can do about it" and the attitude in that sentence just rubbed me wrong. A simple "I'm sorry, we must not have it in stock" would have been a little more polite, especially since I was polite when I asked.

blair didion

2 years ago

Great selection on everything needed for cat. Great assistance from staff as well. Did have a woman scream at her dog as she was passing me and it triggered my PTSD bit that is not on the store at all obviously

Amber Obacz

2 years ago

Love this place. They have almost everything you could possibly need for any type pet. During the time I went it was really, really busy. However we got through the lines at a reasonable pace. Thank you for all do...

Donald Galbreath

2 years ago

No problem all good had the doggie in the cart shoping.he was surprised seeing things.found a christmas outfit.snacks.doggie very happy.

Tommy Nichols

2 years ago

Great store, buy check times at the building not online. Times listed in Google are off (opens at 10 on Sunday and not 9)


2 years ago

It's a PetSmart! Has the items I need. I do wish their insect department (for feeding) had more variety, but I see how that's more of a niche market.. otherwise, very good overall.

Erin _

2 years ago

I like seeing all the animals however I think they need better housing, especially the beta fish

Angelique Wetherelt

2 years ago

5 stars for Christine 0 stars for Carlos!! The way he verbally brutalizes his coworkers in front of customers is deplorable. We have seen it on multiple occasions! I am surprised they have any staff still working there. Thank goodness there’s a tractor supply near me

Shirley Taylor

2 years ago

We took our Australian Shepherd in for full grooming. Price on line was 105+15 for grinding his nails, which we asked for. They were to also use the furminator products on his coat. Our Aussie is over his weight by about 15 lbs. The groomer charged us an additional $35., because she said he was the size of a Pyrenees. He isn’t even close to this size & we told her so. But since we were there, & had just lost our best groomer to another area, we had to have him groomed. He came out with a good, not great cut! His fur was not soft and was sticking up, not at all like he had been groomed before with soft and manageable fur. Came home fur flying everywhere! This ordeal was horrible for our dog. It ended up costing us close to $155., & never again! We used to take our sheltie to Georgetown & we always had great service and was never overcharged! We did not tip the groomer as we felt she built her tip into the overpriced costs she charged us. We will not go back! Service unacceptable. Groomer not so friendly & not willing to admit she was wrong on the overcharge-until afterwards when she said he has a lot more fur & it makes him look bigger, but she still didn’t reduce the amount being charged! Shame on Pet Smart! Would have had a good customer again, maybe. Not now!

sherry ferguson

2 years ago

Thank you Michelle for our puppy training ❤ You are Amazing what you do!

Ron Crocker

2 years ago

Clean, organized and well stocked for whatever kind of pet you have. Seem to have a very varied selection of tropical fish.

Michelle Wolf

2 years ago

Sandy was so helpful with all my pet needs, definitely will be back. ????❤????

Kim Hackney

2 years ago

Got a great pet bed for my labrador

Alicia McBride

2 years ago

Didn't have the collar i wanted in a L

Alysia de Vlugt

2 years ago

The staff is so helpful.

Bridget Linebarger

2 years ago

Ordered Cat food online because no one else had it. Drove 45min to this location only to be told they substituted for a different food. Our cats are very picky and will only eat one specific food. I'm giving 3 stars because the staff was friendly.

Hope Clontz

2 years ago

I found everything I needed after a little searching everyone was really helpful

Linda Hourihan

2 years ago

Always friendly and fully stocked. Never a long wait time to check out.


2 years ago

Can't beat the variety of food. Friendly helpful staff.

Susan Evans

2 years ago

A lot of the shelves are empty. Little staff working so while busy long waits

Cher Bewick

2 years ago

It was my dog Annie's first visit, she was overwhelmed with all the toys! She wasn't crazy about her new harness and car seat, but loved her new toy. Great selection of pet products and friendly staff.

James Barnes

2 years ago

Very well organized store with lots of choices of dog food and miscellaneous pets unlike other stores. Very helpful staff.

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PetSmart, Texas, Georgetown

1013 W University Ave

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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