Fond Memories Fort Worth, Texas

All the staff members I encountered were wonderful, but Alyssa is especially amazing. She and I had been going back and forth via email for days about getting a witnessed cremation set up for me to say my final goodbyes to my baby boy, Doc. …

I lost my fur baby so sudden from a car accident. In the midst of grief and immense amount of pain, I decided to do a private cremation by recommendation from a ER vet practitioner. When I picked his remains, it was a pleasant surprise that everything was nicely packaged and presented. I honestly didn’t expect this much so I ordered a custom made urn with his name on it already but I wouldn’t have needed to do so. I could feel the heartwarming and caring touches from it. On top of that, I thank you guys for including the brochure about how to deal with the grief and the process going forward since I didn’t know how to ever since I sent my baby away. His paw print just brought me to buckets of tears again but finally I could come to a closure with him. I know his soul already has crossed the rainbow bridge awhile ago, and I know he’s waiting and watching over me. Thank you, Fond Memories Team. Love, Toby’s mom.

Thank you so much for taking care of my sweet baby boy Tiger!! Your staff is very professional, courteous, and compassionate!! I took my baby to Green Oaks North Animal Hospital when he passed away. Y'all handled his cremation for me. When I called yesterday to see when I was getting my baby back the gentleman that I spoke to was wonderful!! I picked him up today from Green Oaks North. ????????

We just lost our sweet and loveable Chihuahua little bit!! We had her cremated and they put her ashes in a little wooden box and gave us a name tag to put on there it took less than a week to get her back!! I wanted to say thankyou for doing this for us!!

Faithful Friends has some of the most awsome and caring personel. I would not take my 4 legged loved ones any where else. Thankyou guys for caring so much. Loosing my Buttons was devastating. But your compassion really helped.

I waited to write this review rationally and not emotionally. On New Years Day we had to rush our dog Tux to the emergency vet. Unfortunately we had to say good bye to a beloved companion of almost 14 years. Tux was a constant in our lives and helped myself and my wife through a lot of rough times with her health issues. We paid to have the private cremation through Fond Memories. Upon picking him up from the vet when he was ready I noticed they had put the wrong name on the box and paw print. I went back inside the vets office and let them know, they apologized and said they would contact Found Memories and get it taken care of. I had the unfortunate task of calling my wife and letting her know. She was and still is recuperating from a surgery she had which Tux never left her side through until the day he got sick. She got very emotional and took it upon herself to call Fond Memories and let them know. They admitted that the mistake was on their end and that they would fix it. They also said that we could pick him up straight from their facility since it was closer. This was all acceptable and we appreciated the honesty and willingness to fix it. Mistakes do happen. They called and said we could pick him up with the corrections. I arrived and called as instructed and they brought him out ( I also appreciate this due to Covid). I opened the bag and did not see a name plate on the box. I found it in an envelope. Thought that was odd but I could put it on. I then grabbed the box so I could hold my buddy again and noticed the top was cracked and the crack was going down the side. I opted not to knock on the door since at this point I was furious. My companion of almost 14 years is worth more than a damaged urn!!! I let my wife know and told her we would just buy a new urn. She said no, since we already went through what we had and paid our money here we will give them one more call. The lady she got ahold of was very nice, apologized and said she would send a new box out right away. She did and we received it quickly but was half the size. We are ordering a new urn and name plate. I truly thought this would have been a better experience since the first thing I did when the vet told me who it was going to be through was check the reviews. I have had ferrets cremated at another facility and it was seamless and compassionate I now wish I would have switched facilities but again with the reviews and while grieving I truly thought it would be ok. I know to some a pet is just a pet but in this house once we rescue it, it is a member of the family until the end. Not just until it becomes inconvenient. And this particular member of our family literally put a mark on my soul. I hope that my review does not cost you any business but can possibly help you re-examine your professionalism and the career path you have chose. Yes a business is to make money and as a customer I paid you mine but as a professional in your industry these kind of multiple errors to the same household are inexcusable and that the quality of what you do needs to be double checked from the bottom to the top.

After having to say goodbye to my Molly, I was distraught, my heart was hurting. I initially decided on a communal cremation at the Animal hospital that we took her to (I wasn’t thinking straight). I told them that I did want a paw print. Upon coming home a day later decided to call Faithful friends to see if they had already done the cremation. They told me they had not received her yet, so I decided to call the animal hospital and make arrangements for a private cremation. I’m glad that I did. Her urn is closed, I immediately started bawling when I saw her paw print, it had some fur attached. Thank you for addressing my situation with great patience and professionalism.

Their service is outstanding. Even though our dog passed during the holiday season, they were able to expeditiously send his remains along with a classy heart warming note faster than expected. I would definitely recommend them for anyone interested in cremation of their pet.

The box is BEAUTIFUL????. Thank you for providing this service to all the people that ???? their pets. The Paw Print is very pretty. My Ralo is no longer here and his paw print is and I can still touch him. Thank you for that. ????????????

I have used Faithful Friends over the years several times, and I have been satisfied. This time however they put my baby in a tiny wooden box with no lid and no lock and key. You can’t even tell it has ashes in it. The name plate I ordered was not even attached to the box. In order to get the ashes out you have to turn the box upside down and unscrew four screws to open it. Very disappointed and I will not use Faithful Friends ever again! I doubt this sealed box even has ashes in it! What a joke and no customer service when I called to complain!

Just picked up my dogs remains and was pleasantly surprised with a few added extras, his paw and nose prints and his paw print in plaster.. thank you so much for doing these extras for us and with our beautiful Hershey.

Super nice, caring, compassionate people. They really did everything to honor the memory of our family dog of 13 years.

Received remains of Lucy my sweet Corgi. I really appreciate everything! The box, the plaque and everything else was really nicely done and greatly appreciated. Thank you for taking care of my little girl.

I am am so grateful to faithful friends. I have never experienced the loss of a pet. I did not know what to expect. I received the remains of my dog with the utmost dignity. Thank you and God bless you.

Faithful freinds is the only place I would take any of my family K-9s to.Their service is impeccable.I cant say enough good things about this place. I would especially like to thank the lady that answers the phone.She is very kind & understanding. I sent my rotty cowhands there.I took my grandmother's baby there this morning.He was family to.

Amazing we were so upset when our cookie passed away, within one day we received a phone call letting us know within 24 hours that his ashes were ready. Beautiful job and we had closure.

Had to put our black lab down Dec 23, 2019. First time to cremate a pet, but was so grateful to Faithful Friends for the beautiful job they did with Penny. Thank you for caring for our fur babies ❤

We recently lost 2 fur babies one day after the other. I went to one place and I was very disappointed!!! Then I found faithful friends,they were there for me to make sure that I was taking care of even with covid going on they were very professional,German is name of the young man that helped me Even stayed on the phone with me went through the website on the phone with me made it very easy and comfortable, I can't imagine any other place I would take my precious fur babies. I also like that the name plate was not on the Box, that gave me the option to put it where I wanted it.

We have been consumed with grief over the loss of our precious Rudy. Every word, every action, every thought during these past days have an effect on us. Our hearts are broken and our lives are shattered . My husband and I want to thank you guys for making this part of the journey easier. Rudy’s little box is lovely and I love the fact that it opens from the bottom. Each thing was done with care with thought for detail and we appreciate that. I don’t know what you could have done that would have been better. Thank you for your kindness and your professionalism. From the family of: Rudy Hansen

I am very happy with the service I received. They responded to all my emails promptly and were very compassionate. I would definitely recommend Faithful Friends and will use them again when the time comes.

Review written by my wife. On Saturday 4th July in the early hours we had to take our labrador to be euthanized at an emergency vet. On Monday, I called Faithful Friends, spoke with a lady who was very helpful and very friendly to explain what had happened and that we already had a casket for his ashes and wanted to bring them down as we didn't want the added stress of having to place them in the box ourselves. She gave me the hours and I stated we would be down the following day, Tuesday, to bring the box. On Tuesday, I called before we were leaving the house, double check someone would be there and spoke to Collin, very helpful, very friendly, told me to call when we arrived. Arrived at the facility and called, spoke to another lady and advised we had arrived, we were bringing the casket for his ashes. Explained why we were there twice, guess I was calling at an inconvenient time, was told to hang on and I sat waiting on the phone....waiting. Still waiting on the phone, we saw a young lady walking up to the truck, so I guess we were done waiting on the phone. I opened the window, handed her the box, in it's original packaging, she asked me for the dogs name, I explained I had written all the information on the box, name, breed, birth & euthanization date, vet clinic. She took the box, no other communication, nothing. We commented to each other how unpleasant that transaction had been. By the time we arrived home it had been a 2 1/2 hr trip. Today, we received a call from the vet clinic to let us know Ty had been returned. We traveled to the clinic, it's not close to us, only to be handed a completely different casket. Seriously, a different casket!!. I had spoken with 3 different people, so it wasn't a surprise visit, or request. We had hand delivered it and still you couldn't get something as simple as the casket correct. It's not degree worthy, it just requires that little bit of care, due diligence, job satisfaction, care. This has been a very traumatic time for us as a family as it is, without having to deal with something that should of been so simple. I now have to believe that you actually gave me the right dog back and honestly, I don't and that I have to make peace with. Now I need the original casket back that we had for him and we will move whatever ashes you gave us back ourselves which is what we wanted to avoid in the beginning. If you employ people that cannot do their job to a standard that is expected, then I suggest you employ someone that does.

My bearded dragon, Leda passed away a week ago. Faithful Friends answered the phone immediately and responded kindly to all of my questions. They are very friendly and had her ready to come home early.

Just received my cats remains back and love the box and even the name plate on top ..thank you so much for a beautiful job

I recently lost my dog around the Thanksgiving holiday. Faithful Friends took care of her cremation. Today, I received her remains. Y'all did a beautiful job!! Thank you so very much for taking care of Sadie. Each time that I called you guys and cried, y'all were so comforting and understanding of my grief. Now she is at home in her beautiful little box and I'm feeling more calm than I have in a while. Thank you.

They were amazing to me in my time of grieving. I lost a special needs pup and was so heartbroken. They showed him compassion and never referred to him as "it" always as "him". There people are so kind and the cat the greeter you makes the …

I recently lost my beloved dog and my vet works with them so I was able to get a beautiful memorial to my dear little dog Daisy. Everything was presented so beautifully and there was even a death certificate and a beautiful poem card that …

The staff were amazing and extremely respectful

It was late in the day when my baby brock passed and mary was so helpfull and assured me they would pick brock up even after hours. They also brought him back home in 2 days!!!! I thank god for your help and services... May you always have a blessed day.love and graditude from martinez family

My family has used Faithful friends fo many years with three pets. The staff is friendly and really helped me in my time of need. However, I’m not happy with my last encounter. My Boxer had terminal cancer and we decided to have the …

Thank you for treating my pet with dignity. The ashes box and plaque are beautiful. The Hernandez family