PetSmart Flower Mound, Texas

As far as I know my pet has been treated good while at PetSmart. I can't really say much more because when he has services I am not present so I can't say for sure. I know he seems to whine, and shake when we pull in the parking lot but I don't think he's being mistreated.

On line ordering with efficient store pick up area, parking with phone number and easy to follow instructions, prompt delivery to your car,

Rocky loves visiting PetSmart in Highland Village.

Caring services and timely trimming of doggie toenails

Do not use the grooming salon at this location. They are AWFUL! My 12-year-old Aussie couldn’t stand for days after they groomed her because they had her standing for most of 5 hours while she was there. Every single time I’ve brought my dogs to this salon they insist on upselling services, refusing to bathe my Aussies if I don’t pay extra for a furminator service or unlimited brushing which no other salon has ever thought they need. Dogs are supposed to keep their undercoat in the winter. They don’t need extra brushing or deshedding services year round. It’s purely about making more money with disregard for how hard that extra time is on a senior dog. Kat and Bethenny especially are rude and unprofessional.

The staff was very helpful at the pet hotel and check in was a breeze!

Clean facility, and kind staff.

A very nice PetSmart, and I like the amount of space and registers. I like the service here, and the environment of the store. I bought toys for our cats right before we got them, and we're pleased. I also always come here to get food for our gecko, and always very nice.

Dog boarding at this PetSmart is not guaranteed. I reserved a couple of days for my dog at the Dog Boarding at this location during the long weekend a month back. The reservation went through fine from Friday thru Monday and I made plans for the weekend. I get a call from PetSmart on Wednesday saying that the location is overbooked for the weekend and they dont have a place and says Sorry for the incovenience. And since its a long weekend, there is no other place that takes in the last moment. I would not entirely trust this place to keep their dog boarding reservations. I am giving a 1 star because, they could have called earlier or not take the reservation at all. Otherwise the store and their employees are very nice.

We have been boarding our Boston Terrier (Dottie) here for many years and the staff knows her quite well by name when they see her...We recently took our new Old English Bulldog puppy (Pearl) and Dottie for a week-long stay because we couldn't take them with us. Both dogs were well cared for and seemed to enjoy their week at the spa. While Dottie is older and enjoys her quiet 1:1 play-time, Pearl got to have a lot of social play time which we wanted to reinforce that experience for our 6 month old pup - which was excellent. We are always pleased with our experience and the care given for dogs when we have to board them Love the staff for always treating our doggies and us so well.

Great employees who remember our pets every time we visit. We love it and so does our dog!

Always so friendly and nice!! Left my baby JJ looking so adorable

They have exactly what I need for my pup. Very conveniently located. Everyone is friendly and loves dogs.

I recently bought a new light bulb for one of my fish tanks. There were about 3 options and since i didn't know exactly which one i wanted i bought them all, brought them home, tried them out and returned the 2 I didn't use. This was that return trip. It went smoothly.

Excellent service. They do amazing work on our dogs. The staff is super friendly, know their stuff, and always excited to see the animals. We drive 30 mins just to take our dogs back to them each time because of the great work that they do.

Hi PetSmart. I'm guessing you are at the mercy of suppliers, but I can't get filters for my Brand New Top Fin 55 gallon tank (filters are PF-L). I bough the tank about 6 weeks ago and you have never had these filters in stock. It is out of stock in nearby stores and online. Anything you can do to help or give me an estimated time to be restocked? Local staff are great, but could not help FOLLOW UP-Chad in the Flower Mound store, swapped out my entire filter system to a different brand that has the proper media in stock. Thank you!!

I love this place.. Loki stays here whenever we travel and seems to enjoy himself. Staff is great and they offer Veterans discounts. Amen

Asharon is an amazing groomer with our elderly schnoodle. We won't take him to anyone else. We've also used Kat & Amy for our other dogs and also recommend them. Reasonable price and convenient. I wish management would add the tipping feature when paying with a credit card. We always have to try to remember to bring cash to tip the groomer.

Always take great care of Maverick at the petshotel and the groomers. Ashley Pope is the only I let bathe him!

The clean service is great

The staff always takes such good care of my dogs when they are there. They know them by name and treat them so well.

Great store. They always have plenty of pet supplies. The basket at the back of the store by grooming has lots of cute pet outfits in it.

Staff is always friendly and helpful

The employees are very friendly and they are always nearby incase you need help or have questions. Their knowledge of the products and animals they have is unbelievable and very reassuring when your not sure. The boarding/playtime/training department is also well maintained. The staff is great with the animals like it's their own pet. And we needed to cancel a day before boarding our 3 dogs due to family emergency the staff member without hesitation canceled and also canceled our grooming appointments as well. It was very reassuring and I definitely will come back for not only the boarding but also all my pet supplies.

Not the best location of you're looking to actually buy a pet. Plenty of accessories around, but the selection of actual live pets was abysmal.

I love that I can get what I need for all my pets - including veterinary care - in one place! The associates are helpful and knowledgeable.

Staff is always extremely helpful and knowledgable

Clean friendly helpful employees and very well stocked!

This location handles up on their business, pandemic and all. I'm always greeted and never a problem with checkout.

Great selection, friendly pet loving staff. Can be a bit pricey, but worth it.