VCA DeSoto Animal Hospital Desoto, Texas

1st visit : Got somehow put on their vetcare program without knowing. After the 1,000 bill, called management and they did make it right but was worried about their upfrontness about costs. Decided to give a 2nd chance. 2nd visit: Was supposed to be with the first vet, they scheduled me on a day she wasn't working. The vet the filled in didn't really know what we were in there for plus they couldn't do much even if they found something because my dog can't go under. 3rd: Called today because my dog had not eaten for the past 4 days. Told me to go to the emergency hospital. Luckily able to get into other vet that was very graceful as she passed away today. I can honestly say after trying my best to give this vet another chance , it is a corporate business and it feels like I was nothing more than a dollar sign. Don't recommend.

We have been coming here for 10 years, they treat my fur baby like a celebrity ???? she gets all her services here and the staff are excellent from the schedulers to the assistants to the doctors and especially her groomers . I have a very temperamental chow chow and they take excellent care of her, this is her home away from home????

THEY GAVE ME THE WRONG DOG! So this has been on me for a week and really was not going to write a review, but I feel it is needed because this maybe happens more. I took my dog to the get groomed Oct 7, at VCA DeSoto. When I returned to pickup my puppy is when then when bad. I drive up to #1slot call the number and tell them I am here to pickup "Oreo", after I send my payment, this gentleman comes out and places this dog in my front seat and I immediately scream out loud! Me: That is not my dog! VCA Man: Yes ma'am that is Oreo Me & Grandson: No that is not Oreo! VCA Man: Yes it is! Me: Oreo is black this dog is grey and an older dog! He's not even the same breed! VCA Man: Yes this is Oreo AND HE LEAVES!!!!!!!! Me: I call inside and speak with Mitzy! and begin to tell her someone needs to come out to my car because this is not OREO! I have a strange dog in my car, I have someone else dog that VCA has given me! VCA Man: Returns with another dog and says "Is this Oreo" Me & Grandson: Yes!!! VCA Man: takes other dog and walks away,. Not once did he try to apologize but just took the other dog and left!

Dr.Brown is THE ABSOLUTE BEST! She really cares about the animals and their people. I drive an hour away to keep her as my trusted vet and I would drive 2 if I had to. I trust her completely, her compasion and care are sincere and unmatched. The staff are helpful and friendly.

This vet is unlike any other I’ve ever been too. They helped me with an injured animal I found, and the staff was EXTREMELY polite and sensitive to the situation. They we willing to help me and provided exceptional service. 5 stars.

Poor knowledge doctor. Expensive and not solve dogs problems.

Tried to get my dog in right at 7:30 (when they open) for an urgent visit & was told I could leave my dog there to be checked out “at some point today”, because the doctor doesn’t get there until after 9am. I immediately called VCA in Irving & they said to bring him in right away! My dog was seen and treated by the physician right away! Needless to say, I will NEVER bring my dog to this location!

Okay so I do not even know where to begin! So I’m just going to tell a long story short, I bought a German shepherd (daisy)from a young lady off Craigslist (I know right?! Your probably thinking are you crazy?!) so I was informed she had her first set of shots in the first week of March(she gave me a paper I guess “proof”) daisy was born Feb. 9 and I got her April 8 and I noticed she wasn’t eating I assumed it was depression from the separation. A week passed by and she still wasn’t eating, had diarrhea and throwing up Dr. Brown and I knew she had parvo she was literally dying and I was mad and sad cause I mean my new baby’s very sick and parvovirus is deadly. Dr. Brown (whom I love dearly) she was very straightforward and told me what she needed to do and let me tell you!!! My baby went from on the verge of dying to now she’s eating, drinking, playing, just being a puppy! Dr. Brown and the staff there were so companionate, they understood my sadness. Dr. Brown is just so amazing I love her and I thank her everyday seeing my baby daisy just being so happy and chewing on everything (LOL)cause at one point I was just hoping for the best but preparing for the worse and I am just so greatful for the staff and dr brown helping me and daisy. This vet clinic is one of the best ones I have ever been too! If I could rate 20 stars I definitely would! Your pet will be in great hands there.

This is the best place to bring your fur baby. The staff treat them just like their on. I've been going there for years and I highly recommend. It's always clean, never smells and the staff always greet you with a smile...even at the end of a long day.

I have brought all of my pets here for the past 25 years. Dr. Tabone and his staff are excellent!! I highly recommend Desoto Animal Hospital.

These people are wonderful. They take care of your pet as if it were their own. I would highly recommend them for anyone with a pet.

I was told information one day then told something completely different the next morning when it was time to drop off my dog due to one of their employees giving me inaccurate information. My price went from $33 to over $100 and attempting to force me back 3 weeks later. My dog is 8 and had just been seen by a VCA vet with the records to prove it. I won’t even attempt to use them again.

The staff are so knowledgeable, helpful, and nice. And treat our fur baby like family.❤????

I drive an hour to bring my dog here because of how well Dr Brown and everyone else takes care of him. I will never use another vet.

Amazing experience! There’s absolutely nothing that I can say needs to be improved. I was helped promptly and everyone treated my pet and I with so much care and respect. To add, doctor spoke to me one on one and was very professional and kind. They have earned my business forever!

Just know that their pet "wellness plan" is NOT INSURANCE so if/when you try to cancel it and switch vets, you can't or they will bill you hundreds of dollars. The vet is great but this place is EXPENSIVE!

They saw my dog and took care of her the next day when my regular clinic was too booked. She had blood in her urine, the snow helped see it! It was alarming so I had to act quickly. Very caring staff in such short of notice. Cheers!

The doctor and staff are excellent but the wait times are crazy. Our appointment was for 3 pm, we arrived at 2:45 and called like the sign said. We were put on hold for a long time, someone finally picked up after 8 minutes. Then, our dog was not seen until 3:38 pm. The doctor and assistants' attentiveness made up for it, but the wait in the car caused our dog anxiety. Make sure your baby has toys or treats for their nerves!

Disappointed that we could not be faced to face but Dr Tabone as always was through with our baby who is 11 yrs old. He explains everything well and is efficient

I love Dr. Brown & the caring staff.

Great care for your pets

The most caring group in Dallas county ????

The whole staff is always so great! They love our fur babies as much as we do!

Staff was courteous, friendly & knowledgeable. Mitzi'(?) was very caring toward my baby & her customer service was impeccable. I was very impressed to have received a call from Dr. Curry updating me on my Fe-fe's 1st visit. I would without hesitation refer this facility to any colleague, family member or friend.

The service is great and the staff really care about your pet's health.

Great doctors and friendly staff

Love this place! Been coming here for 3 years. Moved an hour away but still come to the best animal clinic in DFW. Dr Brown is amazing, she's my go to neighborhood friendly dog doc. She's the best. Saved my boys life more than once. The other docs are great too. The staff is amazing and friendly. They are always willing to work with you and the prices are reasonable. They even have evening and weekend hours. I will continue to drive an hour to see these amazing caring people for as long as I live in this state.

I would like to say to Dr. Brown and Staff at VCA Desoto, thank you all for a wonderful and caring job that you did for me and my beloved pet Fluff-Fluff during our office visits. It has been so hard since his home-coming for me not to see his face on a daily basis. He was my best-friend. I also appreciate the thoughtful card that I received from VCA Desoto today on 2/23/2021, showing much compassion and sympathy for the loss of my loved one. Dr. Brown your work will never go unnoticed. Please keep up the good work because there are so many pet parents that need caring providers like yourself in this world. Keep shining and be blessed!!! Mrs. Dallas

I love the service, staff and doctors. Do not attempt unless you can pay plenty of money!

Groovy place to take any pet.veey kind staff