PetSmart Denton, Texas

396 reviews

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Reviews: PetSmart (Denton)

All reviews (396)

Yelp (45)

Google (351)

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Joseph O'Neil

2 years ago

It's a good, clean store with a friendly staff. While you're there you should check out the adoption cats and see about taking one home. They are adorable. Whiskey, the ginger cat, is super affectionate and wants to go home with you.

Jenae Williams

2 years ago

I sent my Bichon Malti-Poo for a light cut & wash & she comes back looking like a rat for $89. I will never go to petsmart again. P.s. was not matted.

Daniel Dickerson

2 years ago

Typical PetSmart. Friendly staff. Clean

Emilio Mesa

2 years ago

Would appreciate it if they could post any reduced hours online. Makes it pretty hard to get food for my special needs pet between work shifts. Showed up at 6:30 and they were closed.

ana celis

2 years ago

They have a very bad service, my dog ​​had an appointment and they did not want to attend it because the person did not feel comfortable just looking at the dog

Mary Cline

2 years ago

I love to buy from Sherman PetSmart and even get home delivery I always get what I what or need and the returns are easy. And they sell X-Large dog outfits which are hard to find


2 years ago

Huge selection and friendly staff

Sierra Hardtke

2 years ago

Petsmart Grooming review: Earlier this year, I specifically asked the groomer NOT to cut my dog’s tail several times. However, surely enough, his tail was cut when I arrived at pick-up… Today will be my third visit, and I’ve already had a negative experience with staff at drop-off. I, of course (due to a past experience), adamantly asked for the staff member, Del, not to cut his tail at drop-off and the employee immediately backed out of the groom and passed my pup off to the manager. •Not only does this mean that my already anxious pup will be sitting in the crate longer while waiting for his groom, but the instance also shows the original staff member’s feelings of incompetence to follow the ONE direction I asked of them… Come on. •Second, the manager didn’t even think to approve the switch with me before the appointment and argued with me prior… Hoping for better results today, despite this incident. Otherwise, I will not be returning. Please treat your customers with respect when you have previously disrespected a customer’s ONLY grooming direction.

Ryan Toombs

2 years ago

No employees to be found if you need help to ask a question. Only one person ever working the register so lines always backed up. Might be having to find a different pet store.

Phil Lasater

2 years ago

Their replacement flap for the doggy door was way too expensive

Macy Mottley

2 years ago

This review is strictly for the dog training experience I received a few weeks back. Apparently my dog was too noisy for the trainer and the group so the first day, my dog was sent out to walk around the store with me and we got to learn nothing from the class I PAID for. The trainer also brought her dog who was kenneled up and barking and my dog was able to go up to the Kennel and they started to fight. Her dog made his way out of the Kennel and I was the only one who tried to stop it. I then ended up getting bit, and was sent home. So if you have a dog who needs training, petsmart dog training can't help you! It's a huge waste of time and money.

Kimberly Melton

2 years ago

The store is clean. The animals they sale could be taken care of a bit more and their online ordering website could be much better.

Jeremy Smith

2 years ago

I get that people are nuts about their pets, but CBD products?

James R. Davis

2 years ago

Manager, Shawn, was very helpful. Took care of my concerns with my fish tank quickly and made me feel valued. Thanks Shawn!

Derrick King

2 years ago

Dirty fish aquariums, dead fish, bad attitudes from the employees and lack of knowledge scores this store a single star.


2 years ago

This is the only pet store I'll go to. All of the staff members are amazing! Very knowledgeable, patient and kind.


2 years ago

I very rarely leave bad reviews but today took the cake. I made an appt for grooming for 6 pm and filled out paperwork online that told them my dog had a medical condition. I got a call saying I could come earlier so I did. I get there and they tell me that because of my his condition I needed to wait 30 min…which would be 6 pm. I say ok, (wondering why they would call in the first place to come earlier, but I agree) wait in the car, take him in and they look him over and tell me they’ll call when he’s ready. I get a call 5 min later saying he’s lethargic but alert and they don’t feel comfortable grooming him. I appreciate the concern but he’s 14 and he’s fine, he’s a very calm dog , even when being groomed which he gets complimented on a lot, I explain that to them. Then they say oh, well he has some matts on his belly (which admittedly I missed) and instead of suggesting a different appointment time at a later date they say “You’ll need to take him to a groomer”. I’m like you are a groomer. This will be my last time using Petsmart grooming.

Rance Schertz

2 years ago

Made my dogs appointment with Karla two weeks before hand, the groomer calls me at 930 the day of asks if I can bring her in early and I couldn’t. So I get there to drop her off, and I’m only 10 minutes late and they tell me because I’m ten minutes late they couldn’t groom her. I know it was because I couldn’t bring her in earlier that day. Karla was also with another dog when we tried to get her groomed. Seems like someone over booked herself. Either way very unprofessional and very frustrating. We will not be using pets mart grooming again.

Roger Fritz

2 years ago

Very knowledgeable and helpful staff

Fernanda Padilla

2 years ago

My family and I took our puppy for a haircut, and when we came back to pick him up they gave him to us with a bandana, which we found strange because we didn't ask for it. We were confused but didn't make a big deal out of it since it was free. Until a few days later we notice that our puppy kept scratching his neck and realize he had A BIG AND HORRIBLE CUT IN HIS NECK!!! We are never taking him to a haircut there ever, my poor puppy must've suffered a lot being hurt and apart from us. Fortunately it healed and didn't get infected, but we were so angry.

Lisa Flood

2 years ago

Had everything my two dogs, 1 cat, and 2 parakeets needed!!

William Holmes

2 years ago

Person was courteous and knowledgeable about the exact location of the product I needed

Elizabeth Pollack

2 years ago

Always has cool fish and helpful employees

Dorothy Dishneau

2 years ago

My dog loves it there always tries to pick out a toy Whether I say yes or not

Samantha Hall

2 years ago

The girl working was very nice and helpful

Clint Hardy

2 years ago

Friendly atmosphere. Occasionally their coupons are not clear when they email them.

Deva Kellam

2 years ago

I love the staff at Petsmart on Loop 288 in Denton. Every time I need help, they are so informed and responsive. They show genuine concern and are so considerate in my pet’s immediate need. 10/10. Highly recommend.

Eric B

2 years ago

Nice location. Clean. Bright. Stocked well. Never had an issue finding what I need. However, whoever does their scheduling clearly hates their staff. About the last 6x I've visited there's been 1 cashier and at least 5-6 people in line. Worst was about a dozen people. Expect a wait when you checkout.

Russell Herrick

2 years ago

Very friendly and helpful staff

Bobby G. Miller

2 years ago

Confusing to find products but staff helpful

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PetSmart, Texas, Denton

1441 S Loop 288

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

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