62 reviews
All reviews (62)
Yelp (24)
Google (38)
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Keith Cantrell
2 years ago
They took good care of my, temperamental, dog while I was on vacation.
Ana Weller
2 years ago
This place is amazing. They have amazing staff, most notably their newest trainer Alex. They took my dog from being absolutely terrified (rescue COVID pup) of everything to being one of the most confident pups in just a few weeks. Their prices are extremely reasonable and they take very good care of the pups when in boarding.
Neil Montes
2 years ago
This place is terrible. Additional charges that were previously undisclosed and they hold your dog until you pay them. They didn't finish the services agreed upon, then doubled the charge at pickup. So now we have a half bathed dog without clipped nails and not brushed. But still paid $100. Our dog was nervous (first time, new re-home). They had no strategies to get the agreed upon services completed. Avoid this place!
Michael Polk
2 years ago
Took care of my aunt's dogs so good that they came home and did a dance on the carpet!!
Mike Morris
3 years ago
Excellent place for your furry friend. Great staff and areas for dogs to play and stay if needed. Our dog lives to go
J Strother
3 years ago
Kind staff, several options for boarding, grooming and day care options available.
Debra Pitts
3 years ago
Our Ally loves going there and folks are awesome
Mike Hansen
3 years ago
The best place in Texas to keep your loved one.
Lynette Kolodzey
3 years ago
Process are good & staff if very knowledgeable.
Karen Morris
3 years ago
Very friendly! They take great care of our dog.
Caleb Kimbro
3 years ago
Best place in town to trust your puppy with!
Brian & Rachel McKinney
3 years ago
We have used big oaks in the past, but this week they went above and beyond. With the uncertainty in the current times, they really helped us out. Great service and owners who care about their community.
Beau Hobbs
3 years ago
Nice facility!! Great guy! ????????
Alicia Taylor
3 years ago
They take great care of my doggos!
Adam Guest
4 years ago
Love Big Oaks! Our fur babies are always taken great care of. We are regular boarders and groom customers. Highly recommended!!
amber cortez
4 years ago
Unprofessional, rude and a dump!! Very easy to tell the people “running” it are incompetent. I had an encounter with an employee that I complained to management about and they argued with me like a child. I should of known from the way it looks from the parking lot - A DUMP. After my interaction with the “owner,” I wasn’t surprised by the employee anymore. No wonder the employees are disgustingly rude, management is worse. There are several reviews about Hardy so BEWARE! Plenty of lovely kennels in Austin that will really care for your pets and not just leave them outside all day. Do your research!! Avoid this place like the plague
Elizabeth Sanders Sae
4 years ago
My dog seems to love this place
Pamela Capone
4 years ago
The staff is great. The location is next door to City Hall on Main St. There are various options for kennelling. For group play, they put dogs of similar size together. They evaluate your pet on the 1st visit to see where it will fit in best and how it interacts with other dogs. They have been my kennel of choice for the 2 years I have been in the area. And, Patches enjoys the change, too.
Pat Wiget
4 years ago
Cool place hidden just off the main hwy. Poor signage, but maybe full by word of mouth. Dogs are in large open kennels. Shady pleasant place.
Mary Lu Palmer
5 years ago
Took my dog for a nail trim because she freaks out at the big pet stores. She did great and it was less expensive. Good place for doggie day care or overnights, too.
Boglwe
5 years ago
Amazing people that know their stuff and know their community. The kennel is first class and reasonably priced. The head head dog trainer is an absolute dog whisperer; I have watched many dogs come in for training and a few months later leave ready for hunting or protection. The staff love animals as their own are always near. Clean. Location is perfect for I35 corridor.
Brant Christiansen
5 years ago
Our dogs love it here. We like the staff and owners. The dog park is huge and essential to our dog's happiness.
J.R. Harris
5 years ago
Just the best, exllen service.
James Perea
5 years ago
These people really take good care of our dogs. They get very excited when we arrive.
Keah Gerhart
5 years ago
We just picked up our dogs, one pitbull/lab mix and one blue heeler mix, and they have never been more exhausted. They are very hyper, high energy dogs, plus the blue heeler doesn't play well with others, but that obviously didn't take away from their experience here. Since we've been home they've been sleeping, which never happens. The staff at Big Oaks couldn't be nicer and obviously took very great care of my pups. We will definitely be back. I recommend this kennel to anyone looking for a caring, well priced place for your furry family members to stay.
Mundras Rob
5 years ago
I had my dog groomed there and they did a good job, but didn't do exactly what I wanted.
Ryan
5 years ago
Best Kennel I've ever been to. Elaine & Hardy are always welcoming and helpful. We also love how our dog is ready to sleep for a few days after a weekend of exercise and playtime at the Big Oaks!
Noneya fkinbusiness
5 years ago
Horrible place to take any fur baby. I took my four year old hound and he's not the same anymore after returning from Hardy's care. It's like my dog fears contact now and doesn't want to be around any other person or animals. Stays so distant I thought he might be dying of loneliness so I had to take him in for a checkup. Vet knew immediately he was in a traumatic encounter with somebody animal or human. I called to tell Hardy about my issue and he cussed me out and gave me my answer within 2 minutes of call. Someone who can explode with expletives for a customer calling to get to the bottom of a situation within a couple minutes isn't of sound mind. Hopefully others don't encounter these issues with my help. I have hope to help others find better care to not put your animals through whatever transpires at this place of torment.
Terri Hughson
6 years ago
Dropped my baby off for two nights and she was alive when I picked her up lol. Love the owner and staff.
Sarabeth Christiansen
6 years ago
Owners are super friendly and our dogs love the dog park!
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Business Hours
Monday
7 AM - 11 AM
Tuesday
3 PM - 6 PM
Wednesday
7 AM - 11 AM
Thursday
3 PM - 6 PM
Friday
7 AM - 11 AM
Saturday
3 PM - 6 PM
Sunday
7 AM - 11 AM
Popular Hours
Monday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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