VCA Bedford Meadows Animal Hospital Bedford, Texas

I had taken a dog I adopted 5yrs ago...the staff was awesome then.....and now that I have a senior dog her first visit was today. Bella received a welcome bag...lots of great goodies...I want to thank each and everyone for being so nice ????

I have been going here for 20 years. They have been there through some really hard days. I have had several babies put to sleep, emergencies, and even filled the first request to have a Bearded Dragon cremated. Today I had to make a hard choice with my kitty and as always nothing but love and compassion.I have had my calls answered in not a kind way at times but I ignore it because once you make it to Kimberly and Dr. Risley the world is right again. I am so Thankful for them !

SOME of the staff are super friendly, but the other ladies are unprofessional in my opinion. They stand around talking at the front desk and ignore you, or when you arrive and approach the desk they ignore you. It is just so weird There is a lady with really long hair that is so friendly and I love when she is there. She is just so professional and you can tell she loves what she does. The other ladies just seem bitter at life and do not want to be there. The vet is ok. He is friendly but always in a rush during appointment times. Very little time to ask questions. I thought this was normal, but after going to another place a friend recommended it was a way different experience. I just think good customer service is rare now and days. Now DON'T come at me. This is MY opinion and my experience the times I have gone. Take what I write with a grain of salt or as a training opportunity. Your business, your staff... My review, my experience.

Wow! An amazing experience! I highly recommend Dr. Acra! I just moved to the area and this Vet is far superior than any other. They truly care about the animal! I cannot say enough good things and a shout out to Christina at the front desk and everyone else who assisted! Thank you all!

I had to let my little guy go recently. The doctor was kind and understanding. The staff? A little chilly. I called ahead to let them know of my situation. I didn’t appreciate having to stand in lobby in tears waiting for a room. When I retrieved my little Bo’s remains, the girl behind the counter told me to have a great day! A little sensitivity training may be in order. The doctor I loved…

Just before I continue to type my review, I need to let you know I live in Frisco Texas. That is about 45-1 hour drive depending on traffic. This is the place I come for all my 4 cats and 1 dog, you know why. The staff are friendly. But the most important thing is that Dr.Trussell is the best doctor you can find. She's one big animal loving doctor. She loves all animals and she cares for them. I like how she only tells the facts and focus each visit on the important things. I'm a busy mom, teacher and medical office manager. I need someone patient, informative and professional. Dr. Trussell has everything you need to care and treat your lovely fur babies.

This was our 1st time (calling and) going to VCA. I originally called to get pricing and info, and the staff was friendly, attentive and patient as to I had 1000 questions...lol. They answered all of them as if I was the only person they had in the office or on the phone. Once we choose them for our baby girl, the appt was seamless and they impressed us with how they cared for our lil Princess! Due to Covid, you stay in your vehicle and they come out to love on your baby, then take them in the office for the service. The staff & Dr was amazing! If they were to ever expand and see humans, we'd be the first...lol. VCA Bedford, you guys ROCK...woof woof!

Got our pug in right away

I have taken several of my animals here. They are always nice. But recently I had to have my oldest dog put to sleep. The staff here was amazing. They handled everything with care. And I very much appreciate their care during this difficult time.

They took care of my kitty who was in a lot of pain from a blocked uretha and I highly appreciate their curbside service, especially as someone who is in a high risk bracked. Awesome workers all around. Prices are on par with other places from what little research I've done on them well before this emergency treatment.

Great service, personable and professional, best service I've ever had! I highly recommend them!

First visit. Still forming opinion.

I did award you one-star because you worked hard to earn it. This is Tom Dolan, one of your former clients. I've been giving my dog Sentinel forever. It somehow seems to be a big problem for this office. I usually get two pills a month the hundred pound and the 20 lb but for the last five months I either got one pill or no pill. So I need to get a more reliable source. In addition to that, I've also made numerous requests to have Bailey's health records emailed to me and that was ignored by your office as well. I used to be very satisfied with this particular office. The young lady at the front desk always did a good job for me. I liked both veterinarians but the bottom line is I don't like to be taken for granted in the fact of the matter is when I request something I expect to get an answer. Bottom-line I'm going to tell my new veterinarian that's exactly what my expectations are.

Spoke with Jane to start coming here after visiting this location with a friend once. I decided I wanted this place to be my pets new vet. I’ve never changed my mind so quickly I felt like I was speaking to a child umm this umm that undereducated.

I have taken 2 of my cats here when they were sick and I received the BEST service. The vets here were so kind and understanding every time I have visited, and I really felt as though they took me and my cats seriously, which I have never experienced at another vet. It was almost as if I was talking to a friend rather than a medical professional. They are always able to fit me in their schedule, usually the day of, and even kept my sick cat and watched over him one day when I had to work and I was worried to leave him alone. The girls at the front desk are amazing, super sweet and care about the animals. Also, the pricing I think is very affordable for the service you receive, and they were very flexible and helpful with the payment. Overall I would recommend this place to anyone.

Love Bedford meadows dr risley is awesome

We have resided in Bedford since 2000 and by far, VCA Bedford Meadows Animal Hospital has provided "Above and Beyond" healthcare and boarding for our pets. I consider the staff as family members because they have provided such excellent care for our furry children and furry grand babies. In the past Dr. Risley and Kim showed such compassion, kindness and support when we had to painfully let our little Major go home, that we will always carry that comforting (but sad) memory. The staff also provided excellent preparation and care for my two grand furbabies, Bishop and Quimby, as they traveled to Korea with my daughter for a two-year assignment (2013-2015). They are honest and will let you know whether your pet is doing well or not well -- without the sugar coating. You will receive the truth and facts about your pet's health and diagnosis. Recently, we had to take Quimby for emergency care and the followup care provided by Dr. Arca, Kim, Heidi, Crystal and others (I apologize for not getting all of the names) was outstanding! The amount of detail that I would have to put in this review is too lengthy to adequately give all of the great experiences we have had with VCA Bedford, but I want to say that the professionalism, patience and care we received was awesome. We have traveled to San Antonio and Virginia with our pets over the years and I can honestly say that, although we have received mediocre/good care at other facilities, the VCA Bedford Meadows has provided the BEST care ever. To get to the point ... we TRUST VCA Bedford Meadows! Thank you Dr. Risley, Dr. Arca, Kim and staff for your dedication and for always being there for us. We appreciate you!!

Friendly staff that really love animals and they have dog treats for your pup. They also have a coffee machine in the waiting room which was awesome since I could only make their earliest appointment with my work.

Great place!! Employees are wonderful!!

I thought staff were pretty friendly at this location.

The staff here are very caring about animals. The Dr. is kind and considerate, and really listens to your concerns. The support staff is also nice and they even follow up 1-2 days after visits to check on their patients.

Took a stray here that I was extremely concerned about and wanted to have checked out. They managed to fit me into their busy schedule the morning I called. They were kind and compassionate the entire time; They helped me make the best decision for the cat as well as for me financially. Really appreciate the care and love that everyone in the office has.

We have been happy with this vet clinic until today. Unfortunately, due to current circumstances, owners are still not allowed to accompany their pets inside. The tech was specifically told that our 14 year old dog has trouble getting around on the linoleum floor in their office. When the tech was bringing our dog back outside to us, we watched as the tech was letting our dog struggle to walk, just letting the dog's back end drag on the floor, not assisting at all nor coming to get us to assist. We ran up to the door when we saw this happening to tell the tech that we could help by picking the dog up, and the tech just shrugged her shoulders. Very disappointing that our dog was treated so poorly. Please educate your techs on how to properly care for animals in these situations.

It took me several years to find Bedford Meadows, but the day I brought my dog in for her initial visit, I knew I had found our forever vet. Over the years, they have been nothing but flexible, honest, knowledgeable, supportive, loving, and professional. I never doubted that they were doing what was best for my dog. Unfortunately, I lost my almost 19 year old dog a few weeks ago but am beyond grateful for Dr. Risley, Kim, and the staff for their sensitivity, support, compassion, respect, and love for my baby girl. I am moving a few cities over but will absolutely be making the drive for my cat because I am 100% sure that they will continuously provide excellent customer service and demonstrate their love for all animals. I cannot thank the team working at Bedford Meadows enough and am beyond grateful for all that they do for animals AND people. ????

The staff are amazing!! I feel like my animals are really taken care of.

Staff is so friendly and helpful! My dog doesn't get scared, bonus!

They are very exceptionally great

Great staff. Crazy expensive but worth it

I enjoy the Dr very much. Being an X wrestler no doubt has integrity therefore trust him with my 2nd pup and will never see another Vet .. The front desk is personable helpful & very understanding ????????

The staff and Dr.s at VCA Bedford Meadows are absolutely amazing, I've been bringing my cats for years of check ups and have been so happy with the quality of service we receive. Recently my older cat had been having various and confusing medical issues and I was able to quickly get an appointment and advice! It can be scary to have a sick pet and not know what to do...but VCA Bedford Meadows will take care of you both. Very special thanks to Kim and Taylor for loving my pets as much as I do!