VCA Lakeline Animal Hospital Austin, Texas

Really like the courteous and knowledgeable staff here. Always great advice and great service.

We've been their customer over a year and have been quite happy with their services until recent visits when they became very busy and Started to care much more about maximizing their money than your pets health. We showed up for an appointment for the Dr to examine our dogs paws and see what's issue she has. When making the appointment, I was very clear with the receptionist that I wanted to see the Vet and I was clear to both her and the technician that I don't want them to give our dog a shot which worked in the past visit because the issues this time seemed different. After a few mins, The technician came back told me that's there was a miscommunication and the Vet was not available to see our dog, but they gave her the shot anyway because it worked in the past. She didn't even look at our dogs paws and was surprised when I told her again of the pas and pain in the dogs paws. I am very disappointed because they don't listen to your concerns or even look at the pets to see what's going on with them. They walked our dog to the treatment area give her a shot and bring her right back to me. They are more interested in maximizing their revenues by overselling their Vets time and selling customers expensive shots regardless of your pets need it a lot. They should know that without really care about our pets health, they won't have customers business for long.

I haven’t had the best experiences over the years with some of the front desk employees. It’s like they go out of their way to be rude. Others have been nice so I can’t say it’s everyone. Also the wait times for appointments can be extremely long. I know they take emergency appointments, but no one has ever said that is the reason. And when it’s every appointment, maybe that could be worked on. The vets are great though, but I just think those little things make all the difference with vet care overall. I don’t think we will be back just because we are really disappointed with the recent care with a bill. They added a finance charge when we couldn’t call and get through to pay. They said their phone lines were down for three weeks, but didn’t want to take it off. I have spent all this time, calling many times, not been able to get through, waiting on hold, trying to pay this bill and they just don’t seem to be helpful or considerate. It’s definitely the little things in my book.

I have two pending appointments for my girl and just showed up on the wrong day for the wrong appointment. I was greeted so kindly, had all follow ups explained and was worked in for the one that could actually be done early with nothing but the most positive response. This sort of thing and the care of Dr. Grigsby - so appreciated. Thanks, guys!

They were the only place in town that would take my sick husky on short notice. I didn’t even have to wait in the parking lot. They immediately brought her in for the exam. They were very gentle and patient with her. They ran some tests, then sent her home with many meds and supplements. I thought it was going to cost an arm and leg but the price was so astoundingly affordable that it made the 45 min drive home much less stressful. Thanks again!

Extremely helpful, professional and friendly. Truly appreciate their service. A+.

Dr. Mong has been taking care of my sweet kitty, Miztux. I'm grateful for his communication and care.

I can't recommend Dr Engle and this VCA practice enough. We live in Pflugerville but the drive is well worth it to receive the kind of care we have. We adopted three kittens during the pandemic, and at 6 months old two of them developed a serious illness. Dr Engle has been absolutely wonderful in providing supportive care and is super patient and responsive to my many questions and concerns. We've also seen Drs. Mong and Pasternak at the practice, and they were equally wonderful. This clinic is really accommodating with walk-in appointments for emergency issues, too. We will be lifetime clients.

I can't say enough praise for VCA lakeline. I've been coming here 25 years. The competency and passion of the doctors is always evident especially for Dr Engle and Dr Mong and so many others. I recently had a difficult issue with one of my dogs and Dr Mong and Dr Engle talked a lot about it and I ended up going with them for the surgery instead of other specialty doctors. And I honestly believe no one could have done better than what Dr Mong did. He did a super job! I'm so happy!

Our dog pulled cooked pork ribs off of the counter. Our normal vet had a 4-6 hour walk-in wait. We called VCA and they had a an hour long wait, so we drove over. They came and got my dog out of the car in under 15 minutes. Though I ended up being in the area around 2-3 hours (they had several walk-ins in front of me and then had to to x-rays) they were so communicative. I worked at the nearby summermoon so I didn’t have to take much time off work and could still take care of my baby. I cannot say enough good things about every staff member and Dr. Wu. The next day my dog showed symptoms that Dr. Wu anticipated, I called back and asked more questions and she was so helpful and calm. Couldn’t be happier and I am glad my dog is going to be okay despite eating bones.

VCA helped us out last minute with an emergency need for our dog during the 2021 winter snow storm. They went above and beyond in the kindest way possible, and it really stood out to us. Thank you for being wonderful when it mattered the most!

We have been taking our dog to this clinic for the last 5+ years. Our experience every time has been good. Our pet's current vet is Dr. Mong. In the last six months, we met him once and have had phone conversations twice. On all these occasions, we have been impressed with his thorough examination, knowledge, patience, and high customer orientation. Happy that our four legged family member is in good hands with Dr. Mong and this clinic!

I've been taking my dog here for almost 12 years. They are a little pricey, but worth it. It's a 45 minute drive, one-way, and I still refuse to go elsewhere. Dr. Mong is my current favorite because he clearly cares so much that you almost want him to adopt your animal. If the Veterinarian with the electronic stethoscope that connects to his hearing aids walks in, request someone else, though... I'm not even sure he still works there, but his care is the only complaint I have about this clinic.

I took our dog, Minnie to VCA a couple of times over the past few months when started to become lethargic. Minnie is a Shar Pei, so we were very worried about Familial Shar Pei Fever. Each time, the folks at VCA took excellent care of …

I’ve been taking my dog here for almost four years. Every single person (vet, tech, front desk staff) I come into contact with here is exceptional. From emergency services and walk-ins to annual exams, they are always incredibly empathetic, helpful and informative. It can feel so overwhelming trying to find a vet to take care of your animal. VCA Lakeline understands that and does everything they can do make you and your pet comfortable and healthy. I can’t recommend them enough. (Special shout out to Dr. Engle who is incredibly thorough and patient!)

No openings for puppies and new pets for 3 1/2 to 4 weeks out! Not willing to add new patients. Absolutely horrible experience over the phone. I would not take your pet to a chain veterinarian clinic Because it’s very apparent that they do not care about individuals.

I’ve been taking Max here for his primary care for a few years, the doctors are always thorough, informative and helpful. Everyone there is so friendly. Just started to bring our girl Penny in and they were very respectful of her anxiety boundaries and didn’t treat her with any less sweetness. I really like this no contact check in as two large dogs with different kinds of anxiety behaviors is hard to handle while checking in.

Management must have changed. No one answers the phone anymore. Last visit appointment was at 10:45 but didn’t see vet until 11:20. Finally Dr. Byer arrived with no apology. Sounded like they were all hanging out in the back. I’ve always …

Great experience here, Dr. Engle and staff.

VCA Lakeline has always taken such good care of my two cats. Even after moving a little further away I still drive over to bring them to this location. After one of them was straining to use the litter box they told me to bring him in immediately. They updated me during the entire process and made sure I knew all the options. We are now in the recovery process thanks to VCA Lakeline and Dr. Engle!

They have a tendency to overbook and the wait can be extreme even if you have an appointment. They're a very good price and extremely helpful. …

Had an appt *today* at 3:30pm. Arrived 10 mins early. Checked in with front desk. Was placed in the exam room almost immediately. Saw the tech for 3 mins, been sitting in the exam room for 50 minutes at this point. Could have been working but apparently our time is not worth as much as theirs. ????‍♀️????‍♀️????‍♀️

I’ve been going here for over 20 years- yes they’ve changed management but they truly care. I love all of them- thank you for always being there

This clinic is top notch. I brought my animals here when it was family owned and I recently returned with a new furry family member. The staff, technician, and doc were very caring and thorough. We were seen in a timely and efficient manner. Dr. Prater treated our pup like her own. Love this place!!!

I LOVE THIS PLACE! We have found our vet! Dr Karin Prater was amazing! She was very knowledgeable and was so great with my dog. This location is really nice and easy to get to and the old house is so neat. I definitely recommend this place for any veterinary needs.

If you love your pets don't bring them here. All they're interested in is up charging you and adding on fees that you don't need. …

This place has gone down hill pretty badly. Every time I bring my dogs in they forget to update records and constantly tell me they need vaccinations when they JUST got them. Not worth the hassle anymore.

I highly recommend this veterinarian, Dr. Oliver Engle. He and his staff are amazing, I had to make the hard decision to put our pitbull Guwop down. They made the process a little easier to accept. They were all so kind, compassionate and loving. Thank you all so much for your help!

Ammmmaaaazing experience just now. Our cat has not been herself the past day and a half. Of course it's now the weekend and we have no appointment. Googled clinics that are open for walk-ins and they were conveniently located 5 mins away so …

Took my cat in because she was throwing up and not eating. They ran tests and couldn't conclude anything until the next day. So I brought her back and they told me she had pancreatitis and needed to stay for the day for an IV flush. …