VCA Arbor Animal Hospital Austin, Texas

335 reviews

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Reviews: VCA Arbor Animal Hospital (Austin)

All reviews (335)

Yelp (150)

Google (185)

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Saul Lopez

a year ago

Staff was very friendly to me and my dog. Would recommend


a year ago

I really enjoyed taking my dog here. They made sure she felt really comfortable & were super nice & welcoming. Will be taking my dog back here again when needed (:

Sam M

a year ago

The staff is very nice and organized. They are very responsive. The vet we met was not able to explain the issue. She wanted us to just follow her instructions. She made it sound like an emergency when in reality, it was not. Afterwards, she denied any responsibility and said that it was our decision to do the treatment even though she had pressurized us to do it.

Amanda Harrison

2 years ago

Been to 2 other vets in Austin/Cedar Park and didn’t enjoy either. Finally went to VCA Arbor and the reviews are exactly as described. The staff was amazing with my cats, pricing was completely reasonable especially bringing 2 cats and the dr took her time to go over all options for treatments. This is my new vet office I will be going to. I’m very happy with my experience today!

Charles DuBose

2 years ago

Money-grab policy change: If you've had your pet on un-gapped heartworm medication, they will not refill your prescription without a yearly heartworm test. I'm not sure their current cost, but the last time we did that, they charged at least $50 per dog plus the $50+ that the visit cost. The med costs $25/pill too, so expect to be paying big bucks to keep your pet covered. So I can no longer recommend any VCA, and specifically cannot recommend Arbor any longer.

Adi Michelle

2 years ago

Not sure what is going on over there, but I have tried for weeks now to get my dogs' prescription filled. They are clearly understaffed because I've received NO response from anyone, and I've been on hold for 20 minutes now. The girl who answered the phone said I had to wait because she is training someone right now. Maybe try helping your clients work through the issue and train the new folks on that. Very disappointed in you all.


2 years ago

Our family is so grateful for Dr. Lucia and her team at VCA. We brought in our cat Vader, and received a very kind, warm welcome. They treated Vader with such kindness and respect, and gave so much good insight into caring for our pet. They also have a great program called CareClub, which has been a great way for us to financially plan for Vader’s future visits with VCA. All that said, we would highly recommend them to anyone looking for their next pet care provider! - Royce, Jolie, Julian, Lydia, Elliott, Amelie, and Vader!

Jessica Barker

2 years ago

We couldn't go in with our puppy due to covid but I knew he was in great hands. Every nurse and doctor loved on our puppy and spoiled him. He was so comfortable he fell asleep in the vets lap. They are the only place we take all 7 of our babies. They love each of them as if they were their own. We LOVE them!!!!

Michel Farhi

2 years ago

So far I love Dr Lucia for my new puppy. She is super nice and patient, answers all questions in detail. Prices are pretty good too.

jake welch

2 years ago

I had to visit VCA Arbor Animal Hospital today because my mini dachshund had injured his back leg. They were above and beyond the best vet care I have ever seen. We were in and out in under a half hour and all the staff was very nice and friendly. I will most definitely be using them for all my vet needs in the future and thank you so much to the amazing staff.

Anna V

2 years ago

I wish I could find a human doctor and staff as nice and legitimately caring as everyone at VCA Arbor.

Dan Pucci

2 years ago

Today, we had to put our 13 year old lab, Jade to rest. For those of you who have done this before, you know it’s a very difficult thing to do. You want to feel you are doing the right thing for your dog. Dr. Renner has been with us along the journey. She helped us with some of our final decisions dating back over a month ago as she listened to us and spent time with Jade. Today, during our difficult time, Dr. Renner was empathetic, comforting and loving to Jade. She made the whole process as comfortable as possible. I would highly recommend Dr. Renner and VCA because of the quality care Jade received over the years and the comfort they gave us as we said goodbye.

Calamity Artist

3 years ago

Very happy with our first visit. Everyone was kind, professional and very patient with me and my many questions, concerns etc. They took great care with my 2 dogs and didn't pressure me for anything extra and instead went over all prices with me until I was comfortable. The doctor even gave me plenty of information on what, if anything, was going on with my dogs' bodies, teeth, ears, weight etc. One dog is elderly and I feel better knowing more about how she's doing inside and out. Prices were affordable and having worked for a few animal hospitals, I definitely comparison shop and am frugal, and yet was easily satisfied with VCA. I look forward to bringing my girls back if/when we need to.

Victoria Goodman

3 years ago

This was my first visit here and these guys were amazing! I wasn't sure how it was all going to work with Covid, since non-staff are not allowed in the facility, but they did car service where they pick up your pet from your car and you wait in the comfort of your surroundings. The vet called me on the phone during her exam and we talked about the issues going on with my cat. She prescribed medication and one of the nurses delivered her back to my car. Payment was via a text message link to their payment site. So easy and so professional. Everyone was so kind and caring and Dr. Wood was one of the best vets I've ever been to. Definitely recommend this hospital for your fur babies.

Ray Lord III

3 years ago

Absolutely awesome experience here. Had visit via video conference and it was great to talk directly to the doctor and see what was happening. Absolutely would recommend.

Phrog And Heather

3 years ago

My mom loves this place, and she trusts all the techs for her kitties weekly round of shots. Super friendly and efficient from what I have seen!

Nathan Perry

3 years ago

Love taking my dog here. Caring staff, and never too long a wait.

Aaron S.

3 years ago

Always kind and friendly! They take care of my cat perfectly, always being through with checkups and prescribing appropriate medicine. On the pricey end, but you get what you pay for and it’s worth every cent

Alexander Hernandez

3 years ago

They are the most amazing staff ever!

Brian Wolfe

3 years ago

Great staff, very friendly and great with my animals!

Jennie Hall

3 years ago

We have been using this vet clinic since our dog was a puppy, and she is almost 4 years old now. We love this clinic! They are thorough, honest, and provide great care to our dog. We have used them for regular checkups, vaccines, injuries, and sickness. They diagnosed our dog when we had just got her from the animal shelter with parvovirus. She got it from the shelter and we were first time dog owners, so it was overwhelming and scary. When we found out she had parvo, they set us up with an excellent overnight vet hospital. They even called the shelter for us to tell them what was going on and tried to get us assistance from the shelter and warn them for the other puppies in her litter. Just last week she slipped on our deck and badly broke her nail. They got us in that day within an hour of calling and fixed her up. They set up follow up appointments, got us the medications she needed, and sedated her for the procedure. And we've never felt their prices were too high. For example, after the nail incident they provided us with a used IV bag to use over her foot in case the grass was wet when she went outside to avoid getting her bandages wet. I'm sure they could've tried to sell us an expensive piece of equipment for the same purpose but didn't. While the vets that work there have changed over the years, we've always had an excellent experience with all the vets and vet techs. She gets very nervous when we take her to the clinic but the vet techs are always very sweet with her and try to make her less scared. I 100% recommend this clinic to any dog owner and will continue to go to this clinic even though we've moved further north into Cedar Park.


3 years ago

I usually take my dog to a different VCA hospital which couldn't fit us in till next Tuesday as a walk-in--pretty frustrating. Now I've found the perfect place--VCA Arbor Animal Hospital!!! Very friendly and responsive to our needs. Very efficient from the receptionist Vicky--the techs--to GREAT service from Dr. Lucia! Can't say enough--loved the experience! Oh my doggie did too!!!

Lar W

3 years ago

Dr. Moon and staff have treated my dogs and cats with care and compassion. I love this practice!

John Imbert

3 years ago visiting and treatment hours, procedures in effect. Call before using! My Vet. of 8 years+ is wondetful!

Jennifer Clitheroe

3 years ago

These guys have taken great care of my fur babies for the past 14 years. Wouldn't take them anywhere else!

Don Wong

3 years ago

compassionate and caring vet and staff

Danielle Stern

3 years ago

These ladies are skilled, professional and are just so good at their jobs. We are grateful for the compassionate care Drs. Renner and Ortiz have given Miranda, our geriatric lady cat. We're also impressed by the excellent customer service delivered by front desk staff, and the bedside manner of vet techs.

Deborah Dorff

3 years ago

Always super friendly and great at loving our pets.

Mary-Love Bigony

3 years ago

The doctors and the staff are kind and eager to help. They understand that my cat is difficult, but when he was sedated they all went by to pet him. They all want to help pets however they can.

Elena Reinhold

3 years ago

The VCA is a great vet! The front staff is always friendly, efficient and caring to my puppy. Dr. Ortiz always takes her time answering any questions I have, is also caring, gentle but also thorough examining my dog. Their prices are very fair and they don't push unnecessary meds or services just to make more money (like our previous vet did). I highly recommend VCA and Dr. Ortiz!

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VCA Arbor Animal Hospital, Texas, Austin

5114 Balcones Woods Dr

Business Hours


7 AM - 6 PM


7 AM - 6 PM


7 AM - 6 PM


7 AM - 6 PM


7 AM - 6 PM


8 AM - 2 PM



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