Pet Supermarket Austin, Texas

High quality foods for the pet you so love! Staff is well educated on and about the products they sell... Nice small fish section and selection!

Great selection, friendly and knowledgeable people!

The store was lovely and full of options and the animals looked decently cared for. However, the customer service was lacking. I was greeted upon entering the store but that was all. No offer to help me find anything, and nobody checked on me despite being in the store a good 15+ minutes clearly wandering around. This is a very large store with several options and honestly if somebody had bothered to talk to me I probably would have spent quite a bit more. It's my cat's birthday today so I was really just there to spend a lot of money that I didn't need to spend. Instead I got a pack of worms for our newt and I got my cat one single bag of treats. I was browsing at beds and toys and would have been happy to buy both but honestly after being ignored in the store I felt like spending my money elsewhere. Worse yet, when I checked out I noticed one of the two people there was actually the store manager. It's just surprising to me that especially with the store manager at the store on duty that I would be ignored my entire shopping experience. Rather than help me, she and the young man she was working with were just having personal conversation. All in all it was not the worst experience I've ever had but I imagine this store has a lot of untapped potential and sales being missed out on due to staff negligence. May want to shape up and do some re-training. Enhancing the customer experience goes a long way in sales profits :)

Amazing store to buy a pet! I recently bought a female guinea pig and my experience was amazing. The workers were all so kind and you could tell they really care about each animal. Definitely recommend if you're looking to adopt a pet here :)

Realized we were out of dog food last minute. Called and asked them to put a bag on hold just before they closed. Picked it up with no issues the next morning. Easy parking.

We visited 15 minutes before closing and found some beautiful gourami. The team there are very helpful and knowledgeable.

Walked in didn’t even get a welcome or anything had to do that for them on a super slow day. Definitely find what i was looking for somewhere else who had the time to actually explain everything i need.

Great product choices and staff! ????????

They’re great for cat stuff!! I don’t really like the selection they had for puppies though. The variety of dog toys they have aren’t so inventive and all look cheap.

Love this store! Staff is always ready to assist and are super friendly, my rats go crazy for the food and treats I buy here!

Answers our questions and helped us out when we needed help.

Must have something against healthy people

The entire staff is so friendly & helpful & this place has amazing deals on food, treats & other stuff pretty much everyday. I get my dog food there & it can be anywhere from 25-75% off. Yep! No lie! Last month, I got earth born holistic dog food for 75% off. Then they always have the buy 1 get 1 free shelf stocked full of many options like treats, wet food, toys, etc. Definitely give this place a try. Your pocketbook & pets will love you for it!

I got a bunny he super chill so far

Clean store, large selection, helpful staff.

Joey is amazing. Always have what we need. Good prices.

Super helpful and friendly staff

Found exactly what our Angel wanted great attitude from the employees

The employees were super awesome and friendly. They have great deals on cat food.

the staff here are helpful and friendly. they carry some items that have been hard to find previously.

Always have what my dog needs

Incredibly friendly staff! Very decently priced. Plus, my cat likes all the new food I picked up there so I'll be back!

Super friendly & knowledgeable staff and great prices.

Adopt. Don't buy. Great store

This place outshines any chain pet store by a long shot in general, and this particular location has super friendly and helpful staff. Especially the manager, and the fish guy (sorry I don’t know your name). Thanks y’all!

Always enjoy visiting this store

They always have the items I need in stock, they have great clearance sales and a really nice and helpful staff!

This store has lost me as a customer. I bought a dog collar on sale that didn’t have the size listed on the item. I asked the sales person/asst. manager at the check out what size it was and she told me that it was a size small. My dog, part mini-poodle, wears a small. Perfect - or so I thought. I brought the collar home and tried to put it on my dog but it was much too small. I measured the collar and it was 9” from the loosest hole to the clasp. That is the standard size for xs, not small. When I took the collar back to the store to do an exchange I was told by the same person who gave me the erroneous information about the collar size that it was a final sale and to donate it. Seriously? Way to stand by your products and advice given to customers, Pet Supermarket. What a waste of $!. Why don’t I just take a $10 bill and light it on fire. I will never patronize them again.

Super nice staff and very reasonable prices

Really wonderful, knowledgeable staff that work here! We adopted our kitten from here and they gave us good suggestion about what kitten to pick to fit with our dog. There's a loyalty program, dog shower facility for $10/shower, a sizeable toy and treat area. Very convenient location right by HEB.