Fond Memories Austin, Texas

I am so appreciative of Fond Memories. My family and I had the most amazing send off of our very loved dog Jazzy. Carlos calm into our home with a very calm energy. He allowed us to place Jazzy into an adorable wicker basket and carry her outside. He gave us all the time that we wanted to say our final goodbyes. Now our last memories of our very loved dog is her peaceful in a wicker basket covered in a blanket. Fond Memories has been great at communicating with me about when Jazzy's ashes will be ready. Thank you Fond Memories!

Not only did they come across town to pick up my baby but the service was priceless. Carlos was extremely patient and made sure we were comfortable at every step. He brought a wicker basket to carry my sweet dog out in and covered her in a blanket. He made the last moments we physically had with her peaceful. I couldn't be more grateful. ❤

I was very happy with this service last year. The vet made the arrangements for me and the memorial package was very thoughtful.

Thank you guys for the beautiful work you guys do.. Thank all the team for caring in an uncaring world. My dog is home and at peace.

I just want to thank you guys from the bottom of my heart, I picked up my baby’s remains today from the Bluebonnet vet on riverside and Oltorf. I wasn’t ready to choose what kind of urn for her but you guys did and I love it, she came back in the rose wood carved urn ????I’m just glad my baby is home , she is now pain free except for me my pain is going to be life long until I see her again???? Again thank you from the bottom of my heart.

You guys are absolutely amazing. Incredibly friendly and professional, and their compassion towards you and your lost pet is unmatched. Thank you guys for taking such good care of me and Bootz. Her urn and everything that came along with it was beautiful, I couldn’t ask for more. Again, thank you guys so much. Couldn’t recommend them enough.

Honestly, while I am glad that this service exists, I was really disappointed with the level of service I received. I worked with a euthanasia vet and she coordinated with Fond Memories. After our appointment, she left me with a card indicating that I'd hear from Fond Memories in a week. Due to the Easter holiday, a week came and went with no call. It was incredibly uncomfortable for me to call and inquire about the "status" of my loved one. I would have really appreciated a call or email with an update on the delay, as the lack of communication made me anxious that my baby had been lost or misplaced or forgotten. I was told to come after 3PM. When I arrived, a sign on the door indicated that I needed to call (again) to let them know I'd arrived, due to COVID protocols. There was one person working and she was assisting someone else, so my call was not answered. The process took quite a while and it was not at all handled with care. When she finally brought out the remains, she handed me a gift bag and said cheerfully, "Here's [My Pet]!" This was not a cheery day or moment. It felt very much like I was picking up take out. I was and am very heartbroken and this entire interaction just added salt to an already painful wound. I just think a year into a pandemic, this business should have a better process in place that doesn't require customers to make phone call(s) during an already difficult time. A texting option for pick up would have been really appreciated. --- EDIT: I spoke with Mario and he apologized for the communication breakdowns that I experienced. He listened to my suggestions and took my feedback to heart, which I appreciate from any business. I can tell that Fond Memories does care about animals, and I was glad to hear from Mario that my pet was treated with respect and dignity while at the facility.

So kind, so thoughtful, and SO very understanding!! Emily envelops you with warmth and caring even on the phone, What a wonderful service they provide for those of us who dearly love our 4-footed children!

Our beloved Lily passed away after a long, but short, battle with kidney failure. We knew we wanted to have her cremated, so we had to search for options. We are SO thankful we found Fond Memories. Mario and the staff are amazing, they answered all of our questions and handled this vulnerable moment in our lives with absolute love and kindness. We are so grateful to have Lily at home with us now. Thank you so much to the entire staff!

Picked up my cremation today. This is the first experience for me and my first dog to get cremated. Super sweet staff. I am so happy and in love with what I received today. Brought me so much peace and comfort finally having my baby back home. I also got a necklace of a paw print with my dogs ashes in it. Again, super happy. I highly recommend this place!!! Thank you Mario and Emily <3

I received the beautiful package with my sweet kitty’s ashes. It feels so good to have her home. Everything was so well done with such compassion. However, when I saw her paw print, I was shocked. They evidently pushed hard on her foot so the claws would cone out. It looks scary & horrible. I received a foot print 2 yrs ago when one of my cats passed that is so Sweet. Just her pretty little pads. & I adore looking at them. She touched me with those sweet pads. Not with her claws. The paw print I just received is also larger than it should be. Looking at those large claws makes me very uncomfortable.

Thus firm cremated our cat "Rando". They did a good job with the whole process - except one item. They took his paw print and spelled the name WRONG. On the ashes and all else it is spelled correctly "Rando" but on the foot print they spelled it "Ronda". I called multiple time to ask for this to be fixed, at least once I was told that they would call me back. 4 weeks later - no call back and no correction of their error.

Beautifully put together package with warm sentiment, beautiful words and cherished keepsakes. It's nice to sit and look through any time. I also have the cherry box with a brass name plate for ashes.

I am so happy this place exists. They took such good care of my best bud of 13 years. Emily called me to let me know he was "ready" and you could just here the compassion in her voice. Upon arrival, I got the same kind and sincere welcome. Their job has to be hard. Brody's remains came in a beautiful wooden box with a gold plated plaque with his name on it, along with a plaster of paris paw print. The notes inside were also beautiful. I even loved the extra touch of having wild flowers to plant in your beloved pets honor. Thank you so much for making a difficult time so special.

They were very kind and very professional but the urn I received looked a little cheap. I ordered something similar on amazon for $15 years earlier and had thrown it out. I am very very grateful to them for the cremation but I will be ordering a nicer urn.

I'm so impressed with how kind and thoughtful the team at The Pet Loss Center was. When I lost my boy in March, our vet provided us his remains in a kit from The Pet Loss Center. My husband surprised me for mother's day with matching boxes for our other two pups' remains. One of the boxes had a misspelling and we contacted the center that day. Mario immediately responded that he would personally come to our home the following day with a replacement delivery, which he did. I'm so grateful and thankful that such a wonderful organization is here in Austin. I highly recommend them.

My wonderful vet scheduled the Pet Loss Center of Austin to pick up my beloved 17 year old cat, Cruba, after his home euthanasia. Matt with the Pet Loss Center was incredibly kind and professional. I am extremely grateful for his empathy …

I am so grateful this service and these people exist. They coordinated with the mobile vet and came out on time. They took a relaxed approach to the process of picking up old Jack and waited while we settled ourselves with his end. The staff were gentle with the old man and cared for him as I would have myself. When his remains were returned they were tastefully cared for. There's no easy way to do this but these people took good care of us and Jack throughout. Thank you. It means a lot.

Thank God for Fond Memories and their staff. We had to put down out beloved dog Jack on Saturday and made arrangements for cremation. On Monday we received a call from the vet saying they could not find Jack. I was frantic and called Fond memories and spoke to Laura over in Conroe. Laura put me in touch with Mario the manager at the Austin branch. Mario went above and beyond his duties to help us when our beloved Jack "went missing" at the vet's office. Immediately Mario knowing the situation sprung into action calling us for a detailed description. After much searching Mario located Jack ( he sent us two pictures for us to confirm he had been found.) Mario then took personal responsibility and by expediting the process knowing we were quite stressed. We received Jack's remains in a special box with is name engraved today. We are so thankful for caring people like Mario and Laura and Fond Memories. A bid 5 stars - you are the best!

Our baby of almost 16 years passed away and I was not just going send her off with just anyone. I read reviews and Find Memories had a lot of positive reviews. We would like to thank Emily at Fond Memories for being so helpful answering our questions and explaining with the process of cremation and made sure the process went smooth. When we went to pick Chelsea up she was put in a beautiful little box with her name on it and now she's back home where she belongs . Nothing but a wonderful thing to say about Fond Memories

The Pet Loss Center had out standing customer service and sympathy for my pet loss. Would highly recommend.

Honestly... I can’t imagine better honor and quality service for my sweet dog that passed away. The beautiful wooden carved urn/box, the paw print, and the beautiful poems that were included. It touched my heart beyond belief. Thank you for what you did for my sweet boy, and thank you for all that you do. God bless you.

The people from this Center are amazing. They arrived exactly on time, were gracious and respectful. They gave my girl a dignified service, from my front door, til I recieved her remains. They are just perfect in a situation that couldn't be less so.

Last week our precious 14 year-old boy kitty, very sick from intestinal carcinoma, required home euthanasia. We were grateful when the vet who aided in his passing also worked with The Pet Loss Center. The coordination was easy which is so …

Our Twinkie, was beautifully & lovingly returned to us. Everything was just perfect, so happy with results.

Went for pricing, when I arrived I could have sworn the guy working had ashes on his shirt when he came around from the back room. On top of that I felt insulted when they showed me the "Urn." It was nothing more than a glorified cardboard …

I hate writing bad reviews but I'm so distraught in my experience I can't imagine someone else going through what I went through. Let me say first that if my whole experience had been with Emily from beginning to end this would be a very …

The compassion exhibited throughout the entire process is unmatched. They took time to explain everything to me when I called to gain information when I had to make the difficult decision to say goodbye to my Teeter. We brought Teeter in ourselves as a walk in visit and the staff was so accommodating to give us enough time with him and everything was handled so peacefully and respectfully. Every interaction I had with someone at the center ends with an extension of compassion and an offer to let them know if I need anything, even just to talk, which is so helpful in the grieving process - knowing that someone cares and understands. The package of items received when I picked up Teeter really helps with remembering him, his special personality, and his unique presence.

Outstanding service! Couldn't ask for anything more. So caring and understanding.

I’m very grateful to had the privilege to go thru The Pet Loss Center me and my family had a good experience getting back our beloved dogs ashes. Just how they put together a piece of our beloved dog included with her ashes. Thank you so …