Pets West Aledo Aledo, Texas

Left our dog here for a week, when we picked him up we noticed his food & water bowls were completely empty and dry! When we took him home he was not acting himself and it even looks as though he has lost weight. He normally has a fluffy tail and no longer has hair on his tail could have been hair loss from stress or possibly bit off from other dogs staying there. We are completely disappointed and will not be returning.

Called for an appointment to get my 60 lb dog bathed. Bath and deshedding and no nail trim. Was told the price would be $35-40 and it would be about 30-45 minutes with an 8 a.m appointment. Arrived just before 8 but it was after 8 when I left. The groomer had not arrived. Went back about 9:15 as I was in the area and was told it would be another 45 minutes. Arrived back at 10:15 without getting a phone call. The dog was finished but the cost was $64.95. Will not be returning for grooming and perhaps not for any reason. Wanted to support local but will have to find someone else local to support. Just wanted to try them out since the groomer we usually use is not as conveniently located. Will be returning to the previous groomer even though they are farther away.

They did a nice gromming on our dog.

DO NOT waste your money getting your dog groomed here. We thought we would try it out since it’s closer to our house than our other groomer. Big mistake. Groomer butchered our dogs haircut. The owner was unapologetic and justified the poor job by saying everywhere else is booked so we were lucky to get the appointment. Let me assure you there’s a reason they aren’t booked!

Nice people. Our pups can't get enough of merrick dog food.

Nice people , they had classes going when we stopped by.

Terrible boarding experience. They need to keep fewer dogs so they can be properly attended to.

Pets West is a wonderful establishment. They offer great products at reasonable prices. They have a training area and actually have professional trainers come in a few times a week to do classes for dogs. The staff is highly knowledgeable, always willing to help and available if you need them. The owner, Shawn, is a wonderful man and truly cares for the customers. I go in at least 3 - 4 times per month. This place deserves more than 5 stars.

Dublyn loved it! We will be back

We love the pet training here!!

I was so upset when I found out that the main sales person no longer worked here. I had shopped Mikell helping me for over a decade. I would appear that the new owner has run off all of the original sales staff & employees. If you live in the Aledo area, you know why.

Alex was fantastic. Wonderful customer service!

ive been shopping here for years. the people are always extremely kind and helpful. they even ordered a hard to get toy for my dog that he loves. these people truly care about your pets. i enjoy shopping there.

A great obedience course for dogs of all ages

Super friendly great new ownership glad this place stayed in Aledo!

I met someone from Whole Foods who was raving about Pets West. So I went up there and it’s stocked so well, super clean and the staff was more than willing to help and walk me through finding a good dog food for my Goldendoodle! She has a sensitive tummy since being sick, and they walked me through what can help her tummy get back on track! Love this place

Apparently, this store is now boarding dogs. I work behind this building and noticed a dog left unattended for hours over the Memorial Day weekend. I tried to contact the business but they were closed. I am told that a loading dock / warehouse was converted into a kennel. This must be something new at Pets West. The yard is fenced, but the fence is in need of repair and I did not notice any security cameras in the area of the gate. I love dogs and have shopped here over the past years but it does not seem they are equipped or trained to be a boarding kennel. I asked for a "tour" of their boarding facility and was shocked at what I saw. No floor drains, so how do they clean the floor? The mop bucket was filthy and room was not well ventilated. Multiple outside doors were visible. We need a kennel to board out here but this was a scary experience. I don't think I would ever leave my dog here.

You have to see this place to believe it. Lots of goods and services offered to the animal lover.

Want to support local as much as I can. Just not the same store any longer. Where's the customer service???

WAITING ON CAR FOR WIFE TO PICKUP FOOD FOR DOGS

The owner is a great person. I had been trying to find pig ears for my 9 month old German shepherd/Great Dane, Jackson, for 3 weeks unsuccessfully until i found Pets West. He provided me with a box of 50! Talk about Jackson being in hog heaven!!! Plus it saves my furniture from being chewed up! I also found a new dog food and cat food which is more nutritious than what the had been eating. ALL IS WELL!!!

Great obedience class and store

Outstanding store for all things dogs. Staff actually knows more about food than anyone I have found. Training class was great and I'm signed up for the next level. Training room is huge and well equipped. The trainer is something like AKC judge and has dogs that have shown at Westminister. Not your average pet store at all. Did I mention that staff carries my food to my car? Yes. This is THE PLACE for all things dog and service.

We stopped today to wash our 2 golden doodles en route to Florida from California. The staff is simply awesome! Everyone was extremely friendly. The whole store is stocked well and very organized. We had to wait about a half an hour for the wash to open up, and they made sure we were comfortable until it was our turn. If you've got a dog, stop here. If your dog loves the mud/crud, stop here and spruce them up! 5 stars isn't enough for these folks! Thanks again for the hospitality!

Place steamed nice.First training for dog.Will see how it goes.

Great quality pet foods, services, and service

Pets West Aledo is AWESOME!!!

Great customer service friendly and helpful.

I love Pets West! We've been customers for nine years. Whenever we go in, my dogs are always greeted by name. That's something you never get from the chain stores, and it's that kind of service that keeps me coming back.

LJ is the best ever!!!!