Doggone Pretty Knoxville, Tennessee

My little Coka and me love this place, excelent and very lovely professionals are there. Thank you to be the best in the Town. I recommended.

My pups first time going to the groomers and Terri was great!

They were clean and did a great job on her beauty day.

Jeremy is the best! He's been taking care of our fur baby for over 5 years now! He's so gentle and patient. Our dog is very anxious and has high energy and he knows how to handle her better than anyone else. I'll always recommend him to anyone! He also does great with different types of breeds and styles that I've seen who leave before our appointments

We took both of our female dogs to get their nails clipped. Both of the girls have been to Doggone Pretty before. When our Bassett hound, Charlie, was taken back, the groomer kept saying "good boy", and at one point cut the nail too close, causing Charlie to yelp. No apology was given. The groomers need to do their homework in knowing the dogs- our Charlie is a GIRL- and need to let the owner know if there has been a problem, and how they, hopefully professionally, dealt with it.

They are great with our dogs. The dogs are always treated well.

They always take care of my babies. The place is clean. And they never nick them. I had the hardest time finding someone good till this place. They even put my two babies in the same kennel so they aren’t separated. I definitely recommend this place.

I’m extremely picky about the grooming of my Berner and I have not once been disappointed with how he looks after leaving Doggone Pretty! We have always had fast, high quality service. He can be very anxious, but they do an incredible job with him. He is 120lbs and the price is extremely reasonable for the quality of the work they do! Highly, highly recommend.

First time taking my shelter rescue to be groomed, first time at this groomers, and fantastically pleased. They did a great job with my skittish senior rescue, and a beautiful job grooming her.

The first of many groomer to not poodle my doodle

This is a long review but please read the whole thing. We moved to Knoxville in the fall and called several local groomers as we wanted to support a local business and develop a good relationship with our dog's groomer in our new town. In November, we were quoted $85 for his full grooming services which is more expensive than a place like Petsmart ($77,) but is still reasonable for a 65 pound goldendoodle. The first experience (3 months ago right before Thanksgiving) went well, so about a month ago, I scheduled another appointment for our dog to be groomed today. This time, when my husband dropped our dog off, he was shaking like a leaf. I thought things were okay there but maybe not. My husband just thought he was naturally nervous. However, when he came home, he drank a ton of water, something he doesn't even do to that excess after a long walk! I am concerned they didn't give him a drink of water while he was there and have seen another reviewer comment on the same issue. Additionally, after the cut was finished, we were charged $101! Our dog's hair was much shorter going into this appointment than 3 months ago, and I am certain he had little to no matting - whereas last time I know he had 3-4 knots in his hair. Three months ago in November we were charged what we were quoted - $85. This time we were charged more as a base plus a "doodle fee," $101! It made no sense, I genuinely thought they must have made a mistake, so I called the groomer after my husband got home with our dog. The receptionist explained that their prices increased March 1st and that there was a sign placed on the counter January 1st regarding their price increases. I told her we were there in November and had just been quoted $85 as new customers / new to the area, so we had no way of knowing about these price increases and were never told about an additional "doodle fee" being added to the base grooming price. They have our email address and phone # on file but never communicated this - they just decided to charge us nearly 20% more for the same services we had 3 months ago. I can understand a company needing to raise prices from time to time, but 20% within 3 months and a brand new "doodle fee"? In addition, the website currently says a full groom is between $60-$100. Our dog isn't even a large dog and we were charged more than the maximum website price. $101 with no notice! What has upset me more than anything was not the price increase itself - even though that large of an increase is ridiculous - but rather how the owner Anne chose to handle things with me after I raised my concerns. First of all, she didn't even get on the phone herself to speak with me or offer to call me back. Managers should always take the time to listen to their clients and show at least some sense of empathy, as that can often go a very long way in building customer loyalty. I had a good case here since we just moved here, were new customers, had recently been quoted/charged a much more reasonable price, and we were charged more than the maximum amount their website even states! Instead, she told her receptionist to tell me this: "Anne said the sign was posted January 1st. It is what it is. We don't make any money on doodles anyway so we have to charge the maximum for them." Wow. So not only are you going to charge me an unreasonable increase from what I was just quoted, but my doodle is clearly and suddenly not welcome there because he doesn't make you any money? The response was unprofessional. I am someone who rarely, if ever, writes a negative review. In fact, when a business makes the right choices, they will have a loyal customer for life in me. I will tell everyone I know how wonderful a good business is. In this case, all I did was calmly and logically explain my situation and ask them to make a reasonable accommodation to make it right. They outright refused. This is not a business our family can support as a result, nor do I think others should.

Love the care my dogs have received. Couldn't ask for better care!

Best groomer we've ever used!!!!! They care about your babies there and the cut is amazing!!!!! Jeremy is the bomb diggity!!!!!

Great staff, very patient, kind, and helpful. Have been going here for years.

Quality grooming at a good price

Allison is AMAZING! Our pup gets a little anxious at the groomers from past experience, but no matter what, Allison always makes her feel comfortable and stays totally patient with her. The office staff has always done all that they can to accommodate us, and I truly don’t think I could trust anyone else with our fur baby. We’ve been many places, and this is by far the best!

Anne and her staff are top notch. They love their clients and the humans that care for them. They take very good care of the animals and are honest.

This place is phenomenal if you want first class upscale personalized treatment and hair cutting at the highest standards for your fur baby this is the place to go ????... Jeremy I want you to know that Zoey looks phenomenal! Highly recommend this place.

Always do a wonderful job!! Have used this place for years. Highly recommend.

Really wonderful and caring groomers who do a great job on long hair dogs.

Great staff! Alison is professional and always accommodating....talented groomer. Excellent care for my pets!

My mother and I took her Shih Tzu dogs to this establishment. My dog was traumatized for a week. They shaved his snout way too close. He was bleeding and had stuff using out of his now. I would not recommend this place at all because of my experience. We also called and tried to talk to the manager and she was always busy. The dogs were lethargic like they had been given a sedative. She would not talk to us so we did not know

The staff is very nice, and our dogs are always well taken care of despite the behavior of one of our dogs.

I love this place! Very caring staff and their attention to detail is phenomenal! They took the time to get to know my dogs and their personalities and they work with them for the best result.

This place is great. Ali, my girls groomer always does an excellent job.

We love Doggone pretty! The staff is always nice and they take great care of our Yorkie! You do want to schedule your apt in advance as they are usually booked out for quite a while but they are worth it!

We’ve been taking our Westin here for more than a year! Our dog runs in to Doggone pretty when we arrive he lives his groomer

They always do abgreat job with my blind senior.

Love them! Hard to get an appointment but my dog always looks great and smells fantastic

Friendly staff. Gentle groomers. Spoils my puppers rotten and they LOVE it!!