Petsense - Franklin Franklin, Tennessee

Great. I came in to look at the reptiles and amphibians trying to find one that was what I’m looking for. They had great selection. Not only that, but the workers really helped me find a pet that would be best for my needs. They helped get …

Nice people nice place great products great price but every time I go in there the cash register breaks down and I'm standing there for 10 minutes. Management needs to fix this

Awesome store. Great customer service!!

Went for the DIY Dog wash. It was adequate. They give 2 very non absorbing towels, the tub was not clean ( lots of leftover fur), the pile of dirty towels gave off a smell, the shampoo wasn't marked. But, my lab did get cleaned up and it's a walk in - so in a pinch, it worked.

Only place in town that always has our pups food. Great loyalty program. No longer have to drive everywhere to big box stores searching for our dogs specific food.

Apparently going out of business....

Went in for some puppy food, I was immediately met by Carla the store Manager. She helped me locate everything I was a looking for. I cannot praise her enough for that and for that I will continue shopping there with that type of service. Everyone was pleasant!!

Carla and her staff were awesome! Very helpful and knowledgeable finding the best puppy food for our fur baby! Will be shopping here often!

I liked this place, I bought a beta fish and a bunny and the worker was very helpful and honest which I admired.

Great small town vibes and friendly employees. Love this little shop!

It was all good , got my dogs nails trimmed and bought some things for my dog

A lot of great items to choose from.

Friendly staff and I know where things are

They got a new manager in April or August and things have been so much better. Staff is friendlier things are cleaner. More attention is paid to everything.

Very clean. Everyone was very friendly. Large select of items and good prices too.

I love this place. We have 5 dogs, 8 cats, a turtle, and a bearded dragon. They have pretty much everything we need to take care of our little zoo. I can't tell you how many times we have rushed there close to closing time and the staff has been patient and helpful. Best pet store in Franklin.

Friendly and if you want a pet who knew they could just order it????

Good selection of products. Helpful employees. Decent prices.

Great place to get your dog washed in their self-service room. They have all the supplies you need. Everything is easy and at hand. I've been here several times now and have always been pleased.

Not HomeTown Pet anymore now their Petsense

DO NOT USE THIS GROOMER! I have a pomeranian puppy who really needed a good bath and trim. Decided to use Petsense because it was close and they could do what I needed. I was watching through the window and it looked like the groomer was brushing really hard. She said it's because she had to clear the under coat. She was supposed to trim the tips of his top coat (which she didnt do) and trim around his ears and clean them. She was also supposed to file his nails, which she instead hacked off then left them with rough edges. I was floored when I came back and my dog HAD A BALD SPOT ON HIS NOSE. She proceeded to tell me it must be a cow lick and that it was there before. I'm adding photos of his before (in the stroller) and after. He was shaking horribly and when I walked over to pick him up he couldnt get away fast enough. I will NEVER be back here and I dont recommend anyone else come either!!!

ATENCIÓN!!! Do not use the grooming service because it is bad. I took my dog ​​today and explained to the person who received him how he wanted the cut and that he will not use the machine because my dog ​​is afraid of him and they did not pay attention to me, my dog ​​arrived with all his hair cut with a machine and I arrive very scared. It's a terrible service ????????????????????????

This is the worst business in Franklin for grooming. I make appointments have email confirmation go to the appointment and either it did not show up or the groomer is not there. This has happened 3 times I am so very done with this place and if they can’t run a business any better than that then I will not trust them to buy any of my pet products or their services. Very shady business

Petsence in Franklin is the best. They are so friendly and go out of their way to help you. I called in today and the women who answered got my dog food I needed and took it to the front register. Then she picked out a variety of toys and took them to the register to have the person who was picking the things up for me. They didn't have the size bag of dog food I needed so I had to get a smaller bag. She took a percentage off because of my trouble. I told her she did all the work, I didn't go to any trouble, she did. They are always like this, not just because it's the Holidays. A gentleman groomed by 80lb German Shepherd. I can't recall his name right now, but he did the best job ever and was very gentle and loving to my fur baby. I can't even rate high enough about Petsence. Just try it out and then you will see for yourself.***************** Tara McCurry

Happy with every product you could want for my dog. Staff was very friendly !

Do not take your dog to get groomed at this place. I dropped my Labredoodle puppy off at 2:30, his regular scheduled appointment time. I was told that he would be done within 2-3 hours, however I never received a call or text within this timeframe. I just assumed they were running behind....but by hour four, I was starting to get worried, so I called and inquired when he would be done. I was told he would be finished in 20 to 30 minutes; however, the 20 to 30 minutes passed with no phone call. By hour five I was concerned, and I just went down there. As suspected, he was not done... on the table, and completely shaved. I specifically told the groomer very detailed instructions, that we wanted him to remain long, no shorter than 2 inches around his whole body. I also provided her with three pictures of similar Labradoodles with the same hair type to reference. I also told her I would like his face to remain round and long, like a teddy bear. Not one thing I asked was done. His head looked like a two-year-old had taken scissors to it...some pieces were long some pieces were so short and others way long. He also had so much product on him that the hair under his ears, wound crunch and would leave a residue on your hand. He looked very timid and scared, which is not his normal calm demeanor. When I asked why nothing was done that I requested, I just got random excuses. I’m not sure how the store vets their groomers, but this particular groomer had no business cutting a dog’s hair. I truly could’ve done a better job. In fact, I had to bring him home and rebath him, to get all of the residue from the product off. Please do not take your puppies here. I learned the hard way.

I will not support a business that did not do the same for me as an employee, along with the dog trainer that came in one morning & found all of his personal belongings sitting piled up by the dumpster. Won’t give them my business ever again at ANY location. Very disappointed in Petsense.

Located left of Kroger, this parking lot stays packed! Not a huge fan of the location when I take my dog here. However, the staff is always nice and I love using the washing booth in the back right of the store. I feel it makes giving my pup a bath easier in the winter months if I don't want to spend a $100 elsewhere.

We used to like this place, but now the employees seem less enthusiastic. Once while they were remodelling a few months ago, I got a shoulder shrug when I asked about an item, then he said, " we should get some more stuff soon but I don't …

The fish I bought killed my tank because it carried ich