93 reviews
All reviews (93)
Yelp (18)
Google (75)
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Ben Anderson
2 years ago
Wish it had some grass for the dogs to run in but my pooch always loves it there.
Chris Varnon
2 years ago
Our dogs had such a good time. I love that I can watch a live video feed online. Thanks for featuring my boys in your Facebook page.
Daniel Donelson
2 years ago
8 day stay and dogs were happy and healthy when we picked them up.
Juanita Bell
2 years ago
I actually brought my pup here my mistake (forgetting the name of the place I had made an appt. I ended up having to come get him early but this place has amazing staff. I know theyre a little understaffed right now so not always available but Charlie and I will be back here very soon!
Christopher Drummond
2 years ago
I just had my dog at CDH for a week while we were on vacation. Staff were friendly, very responsive to his needs (and our questions/concerns). Dogs get plenty of play time and have good sized suites (fenced areas for each dog). Highly recommend!
Tiffany W
2 years ago
Been boarding my dog here for several years now and everyone has been so friendly. I can tell that they really care for my dog and I appreciate it.
Angie Denise
3 years ago
Nice facility. Great employees and management. Well kept.
Born Again
3 years ago
The staff members are great and the facility is very clean we take our great dane here.
Benjamin Coleman
3 years ago
The staff here is fantastic! They're working very hard and diligently given the circumstances of being understaffed. The manager here is the absolute best! 100% worth the 5 star rating!
Collin palmer
3 years ago
Nice facilities with even nicer personnel. The manager was extremely responsive and receptive to our dogs needs and made sure that everything taken care of. Good to see that type of commitment and helpfulness even in during the pandemic.
Juliann Callery
3 years ago
My pups loved their stay at Charleston Dog House! I really appreciated being able to check on them on the cameras and see photos of them on Facebook! Thanks for taking such great care of my girls. They'll be back! :)
Jim Small
3 years ago
Only came for a tour while the play group was "napping" hahahah loud nap. Was a little disappointed in no grassy area for dogs. But over all everything looked nice and clean and doggos seemed happy.
whitneyyy15
3 years ago
The staff at Charleston Dog House are absolutely wonderful! They love your pets like they’re their own. I would 100% recommend this facility to anyone looking for a place for boarding in the CHS area.
Timothy Hughes
3 years ago
If you care about your dogs don’t take them here. I witnessed workers kneeing dogs, yanking them by their collars, and pushing them. The facility is disgusting and is unhygienic. Dogs run on concrete all day and many get bloody paws because of this. If you are boarding your dog here they only get outside for 20 minutes a day. I know I will get a reply saying what I wrote is false. Just know I’m looking out for dogs. I love animals and wouldn’t want to see anymore go there and be miserable.
Hannah Hershey
3 years ago
Great staff who really care for the dogs. The dogs always seem so happy when they are outside! Love the Facebook photos that are posted everyday.
CaveMusicEnt
3 years ago
I take my pup here all the time! Great service, very caring, no issues what so ever! I recommend them to all of my friends and family.
Alexis Eads (Boogz)
3 years ago
Amazing boarding facility with even better staff! The time they spend with the dogs is always amazing, and I love seeing the photos of them playing and having so much fun! This is the only boarding facility I'd ever use!
Maréa Reyes
3 years ago
Money Is More Important Than Dog’s Happiness. My miniature schnauzer was brought here yesterday for some much needed playtime with other big dogs as specified in the notes when the reservation was made online. This was my dogs first visit and a record for vaccinations was requested. As per requested, a Medical record was emailed directly to business. Handler left the dog in the early afternoon. When I went back to retrieve my pup that evening I was told because there were no current vaccination records on file, the dog was quarantined from all other dogs, but was allowed to come out to play by himself. Absolutely Ridiculous! He could have stayed at home with my other dog and at least had canine socialization. The purpose for the visit was for social interaction, NOT punishment! After investigating the facts, handler gave wrong information pertaining to medical records, a honest mistake, However why did the facility not check records before accepting a potential unvaccinated dog? Why was there not a phone call made for proper records? A simple 3 minute phone call could had rectified this entire issue and provided a paid service with specific instructions. Instead my dog was treated like a pound puppy. I DO NOT RECOMMEND THIS BUSINESS! Update: second email was sent (after I picked up the dog) to provide updated information as a courtesy to all the other pet owners. You are correct, unfortunately the Bordetella vaccine expired on January 26, 2021, all others including rabies were up to date. I can admit fault, can you? Again... why was there not a courtesy call to come back to retrieve the dog. Why did the staff not verify current records prior to the handler leaving. Sure did NOT take you very long to respond to a bad review, too bad you can Not give the same swift service at your facility!
Amanda Pacheco
3 years ago
First time boarding my furbabies and they did great. One is a very anxious boy and they were very patient with him and he went in and came out tail wagging.
Donna Reeves
3 years ago
The staff here is great! I love their enthusiasm.
Edna B
3 years ago
Usually I have no problems here but Sunday when I picked up my dog he could barely walk. They clipped his nail so short that u can see the pink he has a cut on his paw. He was in so much pain that he could not get in the car. They have reached out to me an apologized for his injuries and promised to be careful with him.
Nic Thompson
3 years ago
This place is great! We have been bringing our two dogs here for almost three years now, and they still get so excited when we pull up to Charleston Dog House! If you are looking for a place that loves your dogs like their own, you have found it!
Steph Vl
3 years ago
???? I do not recommend, They will rile your dog up with music, yelling, and physical abuse. My dog had a bloody nose and trama due to this abuse! They will sue you if they are at fault for their poor care of your dog. These workers are not insured.
Susan Spavale
3 years ago
This place is like dropping your dog off at the humane society. Not good if you have a rescue dog with anxiety. Concrete floors and chain link fences. Absolutely no grass for the dogs to play in. They keep the dogs in the cages for 3 hours straight during the day. (Nap time) I don’t know how dogs would sleep. I’m assuming so they don’t have to deal with the dogs. Save your money and lock your dog in the garage at home. I do not recommend this place.
Theodore Lu
4 years ago
We send our two furry family members here for boarding and daycare. This is one of the few places they are not afraid to go into. Daycare has helped our puppy so much with socialization! Their weekend hours ensure we can reunite with our pups asap!
Patrick Williams
4 years ago
We have been taking our dogs to Charleston Dog House for over 10 years and have had consistently great experiences. We initially went to a couple of other dog boarders and, though we had no specific problems, have found Charleston Dog House to be much more professional and caring. When our dogs have been difficult, the staff have always been kind and accommodating, such as washing blankets when our pup with separation anxiety soiled them. They never complained about her and when we asked about her separation anxiety...the staff were very diplomatic--they seemed happy to go the extra mile and help calm her. We really enjoy watching the dogs play while we're away. When we don't get a chance to "check up" on them by watching online, the staff are always helpful and gracious when we call to see how the pups are doing. Tip for new customers: be sure to keep an updated copy of your dogs' vaccination records in a safe place (or a photo on your phone you can email). They're pretty firm about making sure your dog is up-to-date before you drop them off. We've had a long run of experience with the Charleston Dog House and don't hesitate to keep taking our dogs there again and again.
Sarah Williams
4 years ago
Our dog receives excellent care and attention every time. Charlie comes home happy and tired. We love looking at the pictures and being able to see our dog online while we are away.
Taylor Minnich
4 years ago
We have 2 dogs that both love staying at Charleston Dog House! Our younger one gets to participate in the Doggy Day Care & always has a blast. I love being able to watch him on the cameras to see him having fun with his friends! Our older pup prefers to opt out of play time & instead gets his own private outings regularly. Both my boys come home happy & clean after a send-off bath! The staff is amazing & they’re always so excited to see us come back. I love how they know every dog by name & are really in tune with their manorisms. It makes me so happy to know I have somewhere they feel at home when they can’t travel with me. Thank you, Charleston Dog House, for being a safe & happy home away from home for my fur babies!!
Venus Silva Spoon Cafe
4 years ago
My GG ❤️ it here! They took very good care of our girl while we were on vacation. the doggy cam put my mind at ease knowing I could see my girl. And the Facebook are nice!
Wayne Johnson
4 years ago
Very good place for you dogs daycare.
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Business Hours
Monday
7 AM - 12 PM
Tuesday
3 PM - 7 PM
Wednesday
7 AM - 12 PM
Thursday
3 PM - 7 PM
Friday
7 AM - 12 PM
Saturday
3 PM - 7 PM
Sunday
7 AM - 12 PM
Popular Hours
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Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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