Pet Supplies Plus - West Chester West Chester, Pennsylvania

They always have my cats favorite treats on sale

Very helpful staff and we were able to get our dog a winter coat.

Good prices and easy pickup. A polite staff member hoisted two 36lbs cat litter bags to my car parked in a well labeled curbside pickup spot after I placed the order online and then used the confirmation email link to indicate my arrival. This store is conventionally next to the grocery store. I'll definitely come back.

We got our hamster there! Such nice good staff ty!????

A Good Alternative to the " Big Box Per Stores ! " Found my doggie a need pet sweater & treats . . .

Very nice clean store. The cashier was also very nice and helpful.

DIY Dog Wash is easy and kept clean.

The staff here are always pleasant and helpful. They have delivery to my home as well. They also order things if they are not in stock. Best pet supply store I have shopped at.

I have a "dog aggressive" dog and I've been taking him to the dog wash in this store for years. The employees know that my dog can be the only dog in the "two-dog" wash bay. Yesterday I and my husband had him there for a bath. We had already paid and my husband was waiting to be given towels and coins for the wash when a rude individual came up and said he needed to pay for his dog to use the dog wash. He was told that we were ahead of him (I had already taken my dog back to the wash area and was waiting inside) when the other customer said he needed to use the wash immediately and would only take 5 minutes. He was told he would have to ask us as we were there first. My husband told the rude customer to go back and ASK me. While my husband waited for the towels and coins, this rude individual came back to the wash area, barged in BEFORE I had a chance to lock the door to the wash bay, and told me that the manager had said he could go first. The man basically threw me out of the wash area. We waited and, after bathing our dog, I approached the manager and said I didn't appreciate what had transpired. The manager then told me that, the door to the wash is not allowed to be locked (it wasn't yet locked) but as a courtesy, they allow us to lock the door because they know our dog is "dog aggressive." He then said "Well, what do you want me to do about it? There's nothing I can do." The rude customer LIED to me because my husband later told me that he was the one who told the rude customer to ASK ME if I minded if he went first. That did NOT happen. The man just pushed past me into the wash bay while it was all I could do to control my own dog, who was trying to go after the other dog. I feel the manager was rude to me when I complained when leaving the store. If I managed that store I would have told the rude customer that "I'm sorry, but there's someone ahead of you and you'll have to wait." I've never had dealings with this particular "manager" before, and have always found ALL the employees to be courteous and friendly. They all know us because we are "regulars" at the doggy wash, but yesterday's visit and this particular manager's response to my complaint me left a lot to be desired.

I’d like to thank the staff who assisted me last night when it was close to the stores closing time. They were very helpful & kind. I had to use the self dog wash after my dog had a run in the woods for hours

They had what we needed.

Clean store little pricey on some things out of stock

Got the dog some much needed grooming. Great job!

Nice store with a friendly staff

Do not get your dog groomed here! The two new groomers are the worst. My dog left wet and with clumps of hair all over him. He doesn’t even smell good after the grooming. When I called to voice my concern, the girl talked over me, got smart and hung up on me. Terrible customer service!! I will never go there again.

Very friendly personel and they like to treat the pets

Very helpful and if ever you need anything and you don’t understand they find someone to explain things to you. Help you find things in store. Large variety of anything you need!

Great selection, they price match, and the staff is ALWAYS outstanding!

Employees are always very helpful and kind.

Awesome place to adopt a ????

They had pet supplies!! 5 stars

Pet Supplies is my new favorite store ❤️ Customer service was outstanding. Friendly and kind young men helped me find everything I was looking for. Not only is the staff awesome, but they’re prices are too!! Totally beats PetCo by a long shot with everything from the people, to the prices, amount of stock, cleanliness of the store, and most importantly!! Their pets look happy too!! ????????????

I always come here over PetCo and PetSmart. They have an excellent selection of both cat and dog foods, some lesser known health brands and also a great selection of homemade baked pet treats from local artisans. The staff is friendly and helpful, they have monthly sales and the rewards system is worth your time. Highly recommend this place for all of your immediate pet needs.

Always a good spot to get pet supplies.

pet Supplies Plus always take good care of my babies nails!

Found everything I was looking for

Stores clean organized and sales people are very knowledgeable

Had my dog's nails cut the woman who did it was very good and compassionate.

I purchase a Guinea Pig for my daughter here and the poor thing died within 20 days. She was so upset. I do not recommend buying pets from this place.

Every time I go in here, the employees always greet me and ask if I need help. They are very knowledgeable too. I used curb side service for the first time yesterday and my order was ready in under an hour, as promised, and I barely had to wait at the curb when I pulled up. Best pet store around!