Personal Touch Pet Care Salon & Mobile Grooming Exton, Pennsylvania

Our dog exited this store with a happy temperament. Since she was pleased, so were we.

The current manager of the Exton location is rude and unprofessional. This location seems to have a new staff since reopening (due to COVID). I saw one woman constantly smoking cigarettes outside. My dog cane back so thirsty and exhausted; I can not imagine what she went through. There are many great places to have your beloved pets groomed. This is NOT one of them. UPDATE: "if you take your negative review away, we can groom your dog" yeah....... that's not how it works. Fix your issues first..... Buh Bye

I wouldn’t go here and if you do currently, I would check if your pets are actually getting groomed or a little spray and fluff . “Fake groom” We tried the mobile service several months back and really like Alissa. At our next appointment I was told the mobile was down and we had to bring our dogs in . Upon arrival I surprised at how many dogs were there, I was hesitant. I was told my dogs would take 4 hours , so I went about my morning . One hour later I was texted they were ready. When I arrived I asked wow that was quick were they bad ? The young lady said no they were great the owner is here helping out . Dogs came out looking Exactly as they did when I dropped them off , I said they were groomed. Owner said yes, trimmed. I proceeded to pay , and even asked to tip Alissa, he said okay to add it on , at that point he should have told me he fake groomed the dogs, that Alissa did not groom them . So over all Fake groomed don’t even think you washed them with water , no trim. Not even around private areas Over charged and mis led me on who groomed them and she didn’t even get the tip . Quite a scam you have going here 157.00 for two small dogs !

I started using mobile grooming when my dog started having severe anxiety with grooming. Randy is very professional and handles him very well.

One star is one too many. We took our 10 month old Rough Collie to get bathed and groomed. We expected a clean dog with some minor shearing underneath to remove some matting. What we got was a dog with its head fur trimmed and its entire body tightly sheared; top, sides, and underneath, to the point where the dog no longer resembled a Rough Collie. The groomer never called us to discuss shearing the entire body. We will never return to this establishment. Below are before and after photos. Others will have to decide whether they can trust taking their dog to this groomer.

I'm sorry, I'm not playing games, I was looking for a mobile groomer( still ) But the fact I've never used service, and was able to leave one ⭐ anyone, anytime can be cancelled, I have no comment on business here, but certainly a negative comment on how valid ANY comments are?

BEDT GROOMING EVER! The price was decent and they made my little girl look like a little teddy bear. They genuinely care for your pet! I highly recommend dropping your dog here!

Friendly, low stress for dogs who do not like car rides!

This place was great! We just called an hour before since he just needed nails and a trim and they let us in without an appointment. The lady there was super nice and was nice with my husky. Huskies are usually over dramatic and many places won’t take him because of that but the lady was so friendly with him and got it done fast.

Haley has been grooming Jake for two + years. He always comes home looking and smelling so clean. She listens to my request for grooming, and I can pick him up as soon as he is finished. No waiting until the end of day. I love the free-roaming area for the dogs.

Im looking for another groomer

I like the concept of this place. The dogs get to socialize with each other before and after grooming. My little guy Ziggy receives lots of TLC from his groomer Jeanne. She is remarkable with the dogs.

I just started having my Yorkie groomed by the mobile grooming service from Personal Touch Pet Care and am so happy with the wonderful grooming! My dog looks great and returned to me happy in a short time after being groomed right in front of my house!

Very professional and quality work. 10/10 would recommend!

I’ve had my baby Wilbur groomed here more than once and every time he comes out prancing happily. he not only looks great after but has an awesome experience. I feel safe leaving my precious babe here which to me is most important. Highly recommend!

Low stress environment with talented, detail oriented groomers. I have been bringing my dogs here for years. Great pricing and excellent results!

LOVE the staff here, they do such a good job and well worth the money!

Absolutely LOVE Randy ! I get my dogs done once a month. He comes out for all three at one time and its super convenient! He does an amazing job with them and I am always pleased with how they look! Im super picky about my dogs and even tho they hate being groomed, the fact that they can go in and out quickly helps to alleviate a lot of the stress the dogs went through before I met Randy. Been using him for about 10 years! Izzie, Gracie and Romeo are happier they get to be home!

Very loving group of Groomers!

Love the ease of this groomer, close to home, easy to get a dog in for an appointment, and they listen closely to your requests!

I had my dog groomed her and Fiona did an excellent job. Highly suggest this place!

Had an 8:30am appointment. Told me my cat would be the first one to go back to avoid the dogs later. 2 hours later I go in and my cat is still sitting on the couch not touched. A worker whispered to me that no one wanted to touch my cat. Then I was told someone would be in at 12 to do my cat. Then why the 8:30am appointment!!!!!!!!! Took my cat and left!

They love animals and take very good care of my dog! Perfect grooming!

If you know me, then you know I have a great pack????... all taken care of by Randy & his team. It’s been over 7 years = approx 140x the pack has been groomed! That’s a lot of fur ????????‍♀️ & I have never been disappointed. My pack ❤️‘s to go there. They get very excited when we pull in. Today was Diego & ChaCha’s appts. They look so cute with their new ‘dos & Easter scarves. Thanks Fiona & Cheyenne for taking good care of them. See you next week with Carlos.????c

My little dog gets great care here.

Been going off & on for years without a problem, but as of today they’ve seen the last of my best friends. Watched my little one have a nail cut too short & you’d have to see my 13 yr old golden to believe it; looks like a drunk went at her with a straight razor & a weed wacker. Down to the skin in places. Thing is, she loves to be groomed & is never a problem. Will be passing along the word, quite loudly.

My dog went in and called to check if he was done. Hadn't even cut his hair and that he'd be done at 5. That's way too late for my dog. Never going here again

Caring staff. Very satisfied.

Went for my dog to have nails trimmed. Informed the groomer that he is not good with his nails being trimmed and he tries to bite. Was informed that they'll be ok. Dog went back and was attacked by two small dogs they allowed to roam free in the back. Then they restrained my dog while the little dogs jumped at him and constantly barked at him. Needless to say my dog feel threatened and uncomfortable so he lashed out. They then blamed my dog and said they couldn't do it. Don't take your dog there is he is at all temperamental or anything like that.

Called for an appointment to have my cat trimmed. Asked for a price and was given approximately $62-$65. I was charged $79.50. When I asked for an explanation, I got a shrug instead! Had I gotten a full on lion cut it would have been $85.00. So for $5.50 I would have gotten my money's worth, which I did not get for the $79.50. Specifically requested that the cat's leg hair be removed. It was not. Will not ever return and will certainly suggest others to go elsewhere!