Chaar Allentown, Pennsylvania

On 15 January 2022. My husband and I had a sales girl by the name of Jocelyn who waited on us in the shoe department at the Airport Road store. She was the sweetest, most respectful young lady and so considerate of our needs. She went above and beyond with her salesman ship. She knew what I wanted even before I had asked her. Example, she brought out extra shoes for me to see and extra sizes she contemplated my needs beforehand demonstrating her knowledge of customers wants and needs. She also waited on my husband at the same time giving him the same service. Please give this young lady a raise she is someone you want on your team. Her professionalism shone above other workers I have experienced in the past at this store. Deb & Greg Peters

Not as advertised on the radio not really a lot of great hiking boots in stock. Nothing really classic or great in hiking. Not the best selection as stated. Could have a better selection of hiking boots. Mostly sell lame but sneaker boots. Would break my ankles in most of them. False radio advertising. Not where I'd buy my boots. I miss nestors. Nestors used to have awesome boots. Fun hog for life.

Glad to find some Arborwear products here as not many places in PA sell their clothing! From their Double-thick hoodies, to their super thick/comfy flannel shirts (which you don’t have), and work pants that are the toughest/most comfortable I’ve ever bought, Arborwear is worth the little extra they cost over other quality work-wear! Please consider carrying some more Arborwear? I’d have bought some of their flannel shirts if you had them. They’re so thick and comfy, they put LL Bean and other high-end clothing to shame. Comfy and durable….made for hard working folks!

Excellent inventory and service from Zach!

I was their yesterday with my mom on airport road the girl employee was coughing if people are sick stay home don't affect innocent people who are coming in to shop with sick employee a s

Nice selection of work boots and socks! Friendly staff

Our groomer makes it a point to really get to know your pet. That said your pet thenis comfortable with her and Trusts her which in turn makes for an Amazing haircut. My dog Harry always gets a Mohawk and he looks Great.

First time I took my German Shepards here to be groomed. They were amazing with my dogs!! Now I do not have to groom them anymore! Highly recommend.

This place is really awesome. They were staffed with courteous, helpful and pleasant associates. I'm looking for cowboy boots and they have a nice selection.

Nice selection of safety toe work boots.

I have been waiting to comment I went there to get my 8 year old Stetson reshaped . The guy called me he said he would do his best , but the hat was old . Lord let me tell you . He did an Awesome job ! This place is an awesome hidden gem . They have pet supplies and cowboy stuff ! I will be back.

Quality boots at reasonable prices. Customer service is top notch ask for Josh to help you in shoes.

Great customer service and love their boots

Aggressive staff, don't like you shopping, they want you to make a purchase in your first 1 minute and leave.

After being a customer for years they have repeated failed. I am talking a 95 grooming and you forget to cut nails? Go to PetSupplies, exceptional service, half the cost and it comes without fleas !!!

Go-to spot in the Valley for boots. Josie was huge help and an absolute delight.

They carry safety toe sneakers????, along with boots of course ????.

Don't have boots i want

Last time Iam dealing with this store, purchased a pair of boots keen corburg, in may of 2021 they lasted not even a month, returned them and was told I had to go through the company, after complaining for som time they exchanged them for a pair of donner, expensive boots 215$, because I work in the construction field and need a good boot, we’ll here we are again September 2021 and the donners are not holding up , water getting in, was told by the store employee they cannot do anything Because it’s wear and tear?????? Not even three months old I have to ,again go through the company, Iam done with keen, donner and especially charr. Waste of time

Went for pet section, they are very friendly. They know well about products and were helpful.

Good variety of work boots and cowboy boots. They were low on some boot sizes when I was there. Helpful staff

Very fresh produce good prices

Salesman was very patient with me and was very polite and helpful

Our dog loved the venison!!

Attended the VIP pet clinic, and it was in and out. Simple and affordable.

Amber provided amazing service!! Highly recommended. ????????

They clip my dog's nails great, even though he's scared of it! Lady seems to know dogs well and how to interact with them to put them at ease. Very much unlike my vet, who wanted to sedate my dog to clip his nails.

I took my dog to have Kelli groom my dog and she was very empathetic of my dog being scared and she groomed her to perfection..Kelli is always reliable and on time with us and she does a great job.. she is terrific at making sure she is done in a timely manner and making sure my dog is comfy before and after the groom.chaar is always clean when I get there and always has great products to look at and a wide selection.. Kelli is a terrific groomer please call her for all your dog needs. I would recommend her anytime. Kelli always makes sure to send us picks before and after her service and we love that

They had what I wanted

Chaar does not value their customers! We have been bringing our dogs there to be groomed since Chaar opened their doors. Sadly, the level of service has declined precipitously over the last few months. The Dog Groomer who works on our dog, Kelli, has developed the habit of texting us right before our appointments and asking us to change the time or cancels them entirely. Once when a snow storm was pending, Kelli asked us to drop off our dog early and we obliged. We were rewarded for our kindness by having Kelli do a rush job on our dog that turned out horribly. The deshedding treatment was not done correctly; our dog still had huge clumps of hair in his coat. On June 2, 2021, we received a text from Kelli the morning of our appointment asking us to come in early yet again. She stated that she had been in a car accident the weekend prior, and she didn’t think she would be able to finish out the day. When we called Chaar to see what was going, they informed us that Kelli was going home early and they were canceling our grooming appointment. Chaar canceled our appointment mere hours before we were supposed to have our dog groomed even though she had been there grooming dogs all day. This comes after Chaar had confirmed our appointment the day before. We were at a complete loss. We tried in vain to find a groomer for that day, but our efforts were futile. Rightfully upset by this turn of events, we contacted Chaar again and left a message for the owner, Tony. A while later, Tony’s son, AJ, gave us a call. AJ couldn’t have been less sympathetic or less helpful if he tried. Despite the fact that Chaar has multiple locations and another groomer at the location we normally go to, AJ did absolutely nothing to get us another appointment for that day nor did he offer to get us in as soon as possible with another groomer. Chaar is unprofessional and very disorganized. Kelli should not be texting customers without their consent and Chaar certainly should not have confirmed an appointment they were bound to cancel. Furthermore, Chaar should have made a contingency plan to ensure that all of the groomings scheduled for that day were covered knowing that their groomer had been in a supposed car accident several days earlier. Had this been a one-time occurrence we would have been more understanding but rescheduling our appointments has been a common practice. To make matters worse, Chaar did nothing to rectify the situation. It is a horrible way to treat longtime customers. Disturbed by Chaar’s lack of response we contacted the Better Business Bureau. It took Chaar over two months to respond to our BBB complaint and even then, all they did was make excuses.