Gette A Groom Klamath Falls, Oregon

They do a great job at everything and wouldn't ask them to change a thing.

I took my puppy to this location and they hardly took any fur off and charged me $50. I called and let them know that it wasn’t what I asked for and the girl who answered was very rude and said “I don’t know what you are complaining about. She got a good hair cut” I told her the way she was talking to me was rude and unprofessional and she said “well good luck finding a new groomer!” I let her know that I was going to be giving them a review and she let me know she didn’t care and told me to go ahead and do it. Her tone was completely rude and defensive the entire time. I can’t believe the disrespect. Now I know why I haven’t heard anything good about this place.

Couldn't be happier! As a full time RV'er and traveller, it is hard to get my dog groomed on short notice with a new groomer. They got my baby in within 3 days and did a marvelous job. He was happy playing with the other dogs and not stressed like he usually is at a groomer. They cut him exactly as I asked and I am thrilled. When coming back to the Klamath Falls area, I will definitely use them again!

First time taking our pup to be groomed. Great job. Thank you

Great folks. Great cuts. Very accommodating for our special needs dog.

I have never given a bad review of anywhere before. I am just so tired of the poor customer service everywhere I go these days. This place was just the straw that broke the camel's back! I called to say that I needed an appointment to get my 15-year-old beagle nails trimmed and a bath. They said they could fit me in at 11:30 today, even though I wanted a later appointment. I said I can make it work and got there at 11:30. They then went on to tell me that it would be about 3 to 4 hours for the bath and nail trimming. I was not aware of this nor did they tell me when I made the appointment. I did not have that kind of time to spend with my two littles in tow. I told her I'd have to call my husband to see if he could pick the dog up and she said that she could make it to an hour and a half if need be. I said that I could make that work and left the dog. Over 2 hours later they were finally done. They had the audacity to tell me next time I rush them it would be an extra $30 charge. What happened to customer service even if it was going to take longer if they would have just apologized for the misunderstanding I might have understood or have been honest about the fact that it was not going to take an hour and a half I could have called my husband like I was going to. They charged me a total of $50 that included $10 for extra brushing. I had told them to leave that part out if it was going to help the time not be so long. When I had booked the appointment they told me the extra brushing would take a little longer that's why it was more money but then when I told them not to worry about it since I was in a time crunch they said oh it doesn't really take any longer. When I told them I wish they would have told me how long it would take they said well you should have asked. I said well that's not very good customer service next time maybe you should let me know. She said well you just should have asked next time we're going to charge you $30 if you rush us. I said well there will be no next time I don't plan on ever coming back. She said well you hadn't been here in 2 years anyway we don't want you to come back. I am just appalled that the customer service is so bad. I had just told a friend how nice they were last time I was there and that is why I was using them. Like the lady pointed out though it had been a couple years since I've gone to them. Mainly because of covid and my dog doesn't need much grooming I only go about twice a year. All that to say I will never go back there. I can't stand how rude people are these days. Not looking in people's eyes not being considerate of others. I do have to say I called double c, and they would have only charged me $37. Plus they had a nice place for my dog to play and rest instead of a small little cage to be held in while he dried. They also apologize and said that it would be a longer than normal wait about 3 to 4 hours because of how busy they were. I didn't have to ask they just told me!

Got me in short notice. My dog barely fussed. Great prices too!

Couldn’t get into our regular groomer. Brought our dog down for a summer cut and wash. Dog has small nicks. Dog hated experience. Dog came home with bad haircut, smelled like poop. Not even sure they got washed or were kept around a kennel with poop in it? Dog loves going to other groomer in town, yet this groomer said dog was horrible. Never ever again. Zero stars.

I told them to shave my dog. When I got him back his tail was cut horribly and they didn’t shave him at all. 60$ for them to give my dog a bath a cut his tail. DONT WASTE YOUR MONEY.

Great job! See you soon! Very friendly & knowledgeable.

I Love Gette A Groom they take really good care of our dogs they are amazing people and they listen to what you want.

1st time our dog Pepper has ever been to a groomer... Great 1st experience.The groomers here did an amazing job ! You definitely gained repeat customers. Thank you so much!!

Great place to get my poodle ???? groomed

Friendly service and reasonable rates. Dog came out happy so I'm happy

Took my Dutchess in looking like a mop and she came back as cute as ever! They did a phenomenal job.

My dog looked cute but he came home very upset, it was odd I'll find a new place to take him.

They did a fantastic job on my alapaha bulldog,,and the price was affordable,professional all of them thank you,soldier thanks you too

Called to make an appointment, lady on the phone was very nice and answered my questions. Unfortunately they are booked for about a week out. Maybe more staffing would be nice.

Great price great customer service for having my dog's toe nails clipped.

I called and asked to get my two dogs in. 1 is a yorkey poo who gets matted very very easily and hates to be groomed. They have groomed him several times before and know what they are up against. The other was a goldendoodle puppy (5 months old). They told me they could get them in at 11. I dropped them off and they were not done until 5:30. I hate thinking of my pups in a Kennel for that long. I wish they would have told me they were full instead. This has now happened the last 2 times I have used them.

5+ hours for a haircut with an appointment. Rude employees. Will never come back. Didn't even give my dog the right haircut for the breed.

Another great cut! They do an awesome job and are very accommodating, fast and friendly service!

Harley was treated exceptionly well his grooming was excellent. He is so handsome and happy. Thank you for everything

They have always done a good job with my pup, and they got cheaper this year so even better

Honesty is a great quality. Above and beyond is how I would describe this business. Thanks to the good Samaritan who returned my lost wallet. Sincerely Dawnyell and Nova

they gave my dog a fade and it looks horrible. nothing like i described, honey now looks like a rat

Love this place my pup gets so excited when he realizes he gets spa day and he comes out looking so handsome

Doggo always comes back smelling great!

Thank you very much for making my favorite girl prettier! Sonoma was so soft and shiney! Great staff, took their time to make my girl's spa day a great one.

Nice folks, always so good to my Samson.