Primary Pet Care - Stow Stow, Ohio

The Vets are kind and competent. All my pets come here...(I have to drive them)

Have never let me down in the 5+ years being my cats and dogs

Very nice place. Very clean and nice people that work there.

This place is going down. Last year during covid they left my husband and our dog sitting in the car for nearly 4 hours waiting for an appointment. This year I scheduled a routine vaccine appointment but they could not schedule it until a month and a half out. A couple days before the appointment they called and told me they had to cancel cuz the doctor was going to be on vacation so I had to reschedule in which they didn't have an appointment for another month out. 2 days before that appointment they called me to say they were closing down unexpectedly because someone had tested positive with covid and that I should call back the next week to find out when they'll be reopening. I did that and at that time was told that the vet was retiring and they haven't found a new vet yet. That was enough for me. I asked them to email my pets records over. I now go to Stow Falls animal clinic. I got an appointment with them very quickly and the appointment itself was very quick and thorough.

The personnel there are skilled and friendly. I didn't meet the vet who administered the shots but the assistants were great.

Let me start by saying I’ve been bringing my cat to the stow office for close to a decade and it’s been great. I had an appointment scheduled last week so I got off work, got my cat and took him to the office on time for my appointment and there was a sign on the door that said “closed unexpectedly.” No phone call to let me know. So fine, I made another appointment for today for vaccines, flea/tick meds, and claws trimmed. Just routine right? I bring in my cat and I see all new faces and the culture is just cold and unfriendly. They take him away from me and leave me in the exam room which is different than any other visit there. They said it’s because they do appointments now. DO NOT let them separate you from your pet. The girl brought him back to me 20 minutes later telling me that they could not trim the claws or put flea drops on his neck, but they were able to give 3 vaccines AND draw blood for a feline leukemia test. Make sense? Let me add that my cat was panting and terrified. I’ve never seen him like that before, but then, I’ve never had to be separated during a routine vet visit, or any vet visit. I will never bring my cat to them again and highly recommend to the business to find new staff. The manager knew I was upset when I left and she told me to have a really great day in an inappropriate super sunshiny tone. It was deplorable.

We have three cats and a medium-sized dog. They treat us well, appear to genuinely care about our pets, and have smiles and cheerful demeanors.

They used to be the best vet around till they used covid as an excuse

Canceled my dogs vaccine appointment the day before and would not reschedule before she needed them to be boarded for vacation!!! What am I supposed to do???? Absolutely the WORST!!! DO NOT USE THESE AWEFUL PEOPLE!

I’ve been using Primary Pet Care since I got my dog - over 10 years ago. They’ve always been professional, friendly and courteous. My dog wags her tail every time and seems to like going to the vet. I really appreciate them being understanding when I had an out-of-state family emergency and needed to get my dog vaccinated so that the kennel will take her. I highly recommend Primary Pet Care to everyone looking for affordable vet care.

These guys are busy but the staff is super nice and love your pet.

Very affordable and they're really nice

We have been going to Stow for many years. The quality is much lower in the last 2 years. When you call they seldom pick up, when they do they are rude. Sometimes they hang up and act like they were disconnected. They have scheduling errors and act like their doing you a favor for their mistakes. If they treat the people that way, I hate to think how they treat animals left alone for treatment. They have increased the prices and are closer to a regular veterinarian.

I’ve been trying to have my pet neutered for two months and they keep rescheduling, assuring me that they will have someone to perform the surgery each time. I took them for their word, each time, and scheduled my life and work around it. They have cancelled with me yet again. It’s fine if you don’t have the bandwidth for surgery at this time but don’t promise people it will work out when you don’t know if it will - stop wasting people’s time and refund them their money so they can get things taken care of elsewhere until you have the bandwidth again.

I’ve been going to this place since I got my cat back in 2010 but I will no longer be going there. The fairlawn branch is constantly closes and when they are open they are short staffed and your can’t even get your pet in. The stow branch is just as bad it takes FOREVER to make an appointment there and even when you do have an appointment expect to be there for atleast 2 hours. I made an appointment with and I get a call from them the day before saying that they don’t have a doctor scheduled for that day. I needed to get my cat in before headed back to school and now I’m going to have to rush and try another vet before I have to go back. They also lost part of my cats vaccine records and told me that she didn’t get shots that I know she got. When I told the lady on the phone she gave me and attitude. They are unprofessional and will no longer be receiving my services or recommendation ever again.

Schedule to get vaccinations and preopt stuff done for my cat back in June took almost a month to schedule her spay after that cause I could never get ahold of the surgeons and 3 days before her spay get a call saying that they had to cancel due to not having a surgeon a month after I made the appointment. Extremely unreliable and unprofessional would not ever recommend

I called primary Saturday before closing and had an emergency vet appt Monday very early. They got my cat in super quick and I had home hope all fixed up within about 2 hours. I am so thankful for them!!

Cocoa was spayed and no problems...she is doing great.

I would like to start by saying that several of my family and friends come to this office and have done so for well over 10 years. I want to start with the positives, vaccines administered well and I love they have appointments now. That being said their customer service lacks severely. It seemed that they didn’t really want to be asked questions, like trust us and do as we say or don’t but don’t bother with questions. Also pricing has gone up, totally understandable but I don’t understand why long time customers weren’t informed of the new ownership & changes being implemented, including pricing for core vaccines & surgeries posted on the website. Over all their prices are still cheaper than many places around but the atmosphere is impersonal and not like it used to be. They can get the job done but the comfort level with your vet and employees is definitely lacking from years past. Hopefully our appointment in a month goes better and we can continue to use this practice.

Primary Pet Care is affordable and does an OK job at routine checkups. However, the reasons for a 1 star review are plenty. They have a difficult time answering the phone and are not responsive to voice messages or emails. Their no (or limited) appointment approach is terrible. I waited in the parking lot for 3 hours one day after checking in. I had no choice but to stay since it was the only day I had off and my dog was having hip problems. And the cherry on top was last week when I found my dog lifeless on the living room floor after she got in the trash and suffocated inside a chip bag. We called Primary Pet Care to see what we needed to do to revive her or if we could take her in ASAP. They were no help. The person put me on hold so that she could talk to a doctor and then it just went to voicemail. My dog ended up passing. Save your time and your pet. Go to a real vet.

Very kind and knowledgeable I would highly recommend to anyone!

We take our cats here. I love them. They are so good with cats/kittens. We have had most our cats spay or neutered there. Very reasonable and kind. They really like the animals that they see there.

Every.person there was courteous and kind

Very friendly. Explained things well.

They have been absolutely amazing with my cats, and did everything they could to help me figure out what was wrong with my eldest who was having some weird issues (he's doing well now, gained most his weight back and more active because of them). Everyone is amazing and knowledgeable. I definitely recommend it here.

Took great care of my injured cat

Awesome place! The staff are really nice, and the price is reasonable.

This is now the second time I have had a problem with them. First, had a Male blocked cat, sat in waiting room for three hours, only to be referred to their own list ofanother vet who wouldn't take our pet. Now, have a female cat who may have bladder issue, now told to try to collect cat pee without litter, have never heard of this in over 3o years.then call back. You people are making me want to go to a different vet. This is how you help your customers? Not happy. I never complained before, but you asked for my review. So there you go.

Everyone at this vet was nice. The vet was very friendly knowledgeable. I would recommend them to anyone.

We have now had numerous issues with the stow location between not being able to reach a receptionist. They screen the calls and if they don’t want to bother with you because you are unhappy because they never gave you a call back when getting a prescription filled because you need to pay them before they fill it. We were charged for 2 prescriptions but only received one but if we were to call them back to ask we won’t be able to reach anyone because they screen their calls. I needed to call them back to get my dogs prescription filled and they consistently put me on hold but my boyfriend called while I was on he got through to speak to someone right away. This is not good quality customer service and not good quality pet care as you cannot get a prescription filled for your pet. They charged us for 2 prescriptions but only got one. They are very unprofessional putting customers on hold right away without even answering the phone to ask if you could please hold. Today when we went to get his prescriptions we called and instantly placed on hold drove up to the door and then they wanted to answer because not one single worker was on the phone but yet we were on hold. Very unhappy with this location and let’s just hope we get our money back for a prescription they didn’t have but they wanted to charge us.