The Grooming Station Solon, Ohio

I just want to say how wonderful this place is. I like reading Google reviews before I go places, the Google reviews definitely did not match my positive experience either time I went with my long haired dog that needed a lot of special attention. The groomer, Dex, is a dog whisperer btw. My dog really trusts them. I was afraid I'd have to shave my dog but they took the time to get out the knots and help me with his skin probs and a lot of good detail on the ears and around the face. Flawless cut. They also were nice enough to let me come back for rinsing off his feet and blow drying it after a muddy walk so my puppy has less knots then if I did this myself. Also, my old neighbor in Streetsboro said this is the best place to have nails cut properly and they were always done right for the past many years she's taken all 3 of her dogs. She says they always have quality groomers.

My friend tried working there and they hired and fired this person within a day. They gossip behind people's backs and have a negative attitude. One of their workers even had Covid 19 and still continued to have customers in.

There has to be underlying issues for the negative reviews as I have been taking my labs there for grooming for years and years. They are always super busy which is the true test of a well run business. All of their groomers are experienced and do excellent work. In all my years I have never seen any of the groomers being disrespectful to their customers. There has been a few times that it took a little longer than expected but upon inquiring as to reason why it was always because customers did not show up on time for their scheduled appointment, thus causing a day long backlog and causing the groomers to stay open hours after their scheduled closing time. And they never once cut corners with my dogs grooming. It got to be so bad that they had to start charging a late fee. Maybe reason for some negative reviews? I have gone to other groomers in the area but once I found The Grooming Station I would never even consider going anywhere else. Give them a try as I guarantee that you’ll walk out a happy, satisfied customer and return time and time again.

Customer service is NONE! Always rude if they answer. Messages do not get returned for scheduling. If they are rude to the pet owners can only imagine how they treat the animals.

Our larger dogs only get baths and toenails clipped and that's been fine, but recently trying to get anyone to answer the phone or return a message has become impossible. If you can't make an appointment, you move on, which we've done.

We have been taking our two Schnoodles, Ellie and Sophie to Tanya since they were puppies. They are 10 now. We have slowly seen the quality in service decrease every time. This past grooming session was when we had to draw the line. Ellie started twitching her head a couple days after she was groomed. She’s prone to ear infections if the hair in her ear is not cut because it is so thick. When we took her to the vet they showed us what the real problem was. Her ears had been completely destroyed by the clippers - swollen cuts everywhere. You couldn’t get near her ear without her wincing. This isn’t even the worst part. When we called Tanya to question her about it she told us that she didn’t even cut her that day, showed absolutely no remorse, no sorry, and only replied “we just won’t cut her ears anymore”. You would think someone who cares about dogs (especially ones they have a 10 year relationship with) would care a bit more. DONE with that place.

Girls do an amazing job for my 3 dogs! Every time!

Grooming station is amazing ! By far the best groomers in the area and very experienced in what they do, I wouldn’t trust another salon with my dogs .

I LOVE the grooming station !! All the groomers are skilled and professional . I always feel safe dropping off my sweet Maggie !

Personally I’ve had a great experience here... the staff has always been wonderful. KATELYN has been the best and only groomer I’ve ever seen. I’m super surprised at some of the bad reviews. Daisey, my cockapoo always smells and looks great!

Great job with our high maintenance dog

When Petsmart couldn't take care of my old Dacshund several times, the Grooming Station has always made it very simple and quick for us to get it done.

Great place and they a nice job. My two brits love them.

I have no issues with the groomer! It is the Covid Policy. I was exposed and found out 30 minutes prior to the appointment ( I was not told by the affected person until 30 minutes before appointment that she went for the test appointment or she was exposed!). THE MANAGER CANCELED THE APPOINTMENT. The groomer called and told me I had a cancellation fee. I did not cancel! The manager did. I would have masked up and curbside dropped my dogs off. FYI groomers are excellent! Manger canceled and I get the cancellation fee! Beware! The manager should pay the fee she cancelled!!!!

Took my mini poodle there and I guess they have 5 year olds grooming the dogs? I got her back and they had skinned the armpit of her front right leg. It was blood red with no fur left. On top of that, I examined her chin and under it, there was a spot 1 inch in diameter that was as red as a tomato with no fur. I swear it’s like they’re trimming the dogs with samurai swords I wish I could upload pictures to show. What they did to my poodle was borderline animal abuse and my dog yelps whenever I touch those spots on her body. Don’t take your dog here

Very nice girls that do quality service. Kaitlin is wonderful with all 3 of my dogs. Highly recommended

These are difficult times for everyone and tensions are high. But when you make an appointment, you generally expect an appointment to be kept. In addition to messing up our appointment, which was frustrating, they decided based on my sister reacting with frustration, that they would cancel my mother's dog's appointment, despite absolutely no confirmation or desire to on our part. They however didn't tell us this until arival, which took over 45 min for my sister who had also rescheduled her entire day to accommodate their scheduling mistake. Which was very frustrating. Instead of trying to make it right, they manipulated the situation and truth in order to justify their actions. They bullied us into submission and decided the appropriate thing to do was to punish us. They forcibly cancelled a second time without our consent. When my mom called to discuss it with them, they were verbally unkind to her despite the fact she had said nothing to them during any of this and she was a long term customer. It is purely speculation, but I can't imagine that anyone who treats human beings so vindictively has the heart and compassion to treat dogs. I understand things can be difficult and there were obviously emotions running high for everyone in this situation, but ultimately, this is a review of service, and in all my years of life, I have never received worse service from a place that didn't even end up completing the agreed upon service.

My standard poodle loves it there...Literally jumps out of the car to get groomed...

Friendly and courteous. My dog Tank loves to go there.

1st time there. Jessica did an awesome job.

Tonya always does a great job with my Shih-Tzu and Maltese mix

Did not have a great experience here. My dogs ears were all nicked up and bloody and will now have to make a trip to the vet to make sure he’s not getting an infection. Many bad days and nights with my poor little guy in pain :-(

The ladies here are WONDERFUL! I can't tell you how many times I've recommended this place.

Been going here since opening, very satisfied and comfortable with groomer,Jessica

This is a convenient location for me and reasonably priced,,I really can't say much else very positive about it

Great with grooming our Yorkie Terrior. Hannah is awesome.

Tonya does an amazing job with our pug babies. They love their spa time with her!

Seems like they keep charging more and more everytime I come to this place and I come every 2 months. The front counter staff seems to be getting worst as well. Today the girl at the counter asked me to sign my receipt then toss it towards me. Maybe it wasn't her intentions but seems like every girl who works at the front counter seems rude. Tonya is my groomer and she does an excellent job as always. She's the reason why I keep going back to this place. The only reason I'm writing a ok review is because the staff at this place has been declining in the customer service department.

Do not take your pet here. I have been using the grooming station for many years will not go back today. My dog did not get the treatment I had scheduled for him in advance. When I called to inquire they were not accommodating on the phone …

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