VCA North Ridge Animal Hospital Madison, Ohio

After many other vets,V C.A tested the specific bacteria to fight the infection, not just " anti- biotics" our Mia's cyst the size of an orange literally fell off within 3 months..awsome folks...they treat your pet like family.

They treated our 13 yr old pup Sparkles like their own, they treat her so well!! Unfortunately the time came and our girl had to cross the rainbow bridge. The Hospital was amazing, caring and so thoughtful during this! They let me be with her as long as I needed and the cremation/burial options they have are so touching!!

They gave my dogs ashes to the wrong person and refused to help me get them back

I called them this past Monday, because my dog was very sick over the weekend. They got me in same day. Which I was very appreciative of. They called me the next day to see how my dog was doing. I told them he was still sick. So the girl went and spoke to the doctor and the doctor said give it 24 more hours on the meds and if he’s still not any better the next day to call. The next day came and he wasn’t better so I called. They told me the doctor we saw wasn’t in today and they would have her call me on Thursday, which is today. So the tech calls me today saying the doctor wants to do a follow up with my dog next Wednesday. I explained again my dog is getting worse. They didn’t care. Told me they could maybe get me in and would call me. Never heard from them. I had to take my dog to another vet today. I’m sorry but this vet got me for 578 dollars on Monday and that’s all they cared about. They didn’t care if my dog got better or not. I will not refer anyone to this place ever. I’ll make sure to get the word out that they only care about the money!!

Everyone was great!! Love the staff so good with my pup. Are really taking covid precautions seriously. ❤????

Love this place. They've been so great with our fur babies. I would highly recommend this place and have.

We have had to put two cats asleep within the past 6 months and both times needed an appointment right away. The first time we got in within 2 hours and the second they were closing in 40 min but still said come now. They were fabulous! My sister who is out of state had a horrible end of life experience with her vet. They wouldn't fit her in for a day and a half, she had to go to another vet. Just awful after she went there for years and spent thousands of dollars. This made me appreciate North Ridge that much more!!!

I would like an answer to one question.If my animals health is your priority,then why when I called to ask you to see my dog, who was in major distress was I told you were to busy with surgeries to help my companion of almost 12 years pass away with dignity and compassion.An animal that you have been seeing for years , an animal that I have given you thousands of dollars for that care over the years.It only took thirty minutes to help her reach the other side.Instead I had to take her to another vet who helped me out with care and compassion, and of course an extra $100 that I would not of and should not of had to pay.I think you were very uncaring and unprofessional with your decision, I think you showed no understanding and no compassion at all with your decision. I think you showed a lack of respect with your decision. R.I.P. Koko

Very pleased with experience. Very caring staff.

Staff and service is always great, wait time is sometimes long but understandable due to emergency situations that occur

They are very very compassionate ,& it surely isn't just because it's there jobs ,they truly are there because they love our family pets too....my wife and I were there on Friday 13, 2020 we had to our family pup down she was aged and having some issues that couldn't be corrected , you would've thought she was human to them to, I just can't thank them enough for trying to make this as easy as they possibly could for us ...I commend Dr.Betsy Halas & all her wonderful staff from the ladies answering the phones to the vet techs they are all wonderful PEOPLE.. Thank You all so KINDLY, Tom & Margaret Pivonka

Always has openings for unexpected illnesses. The staff is super friendly.

When my dog started having problems in the middle of the night on a Sunday, we weren’t sure where we’d be able to get him in the next day. North Ridge was able to take him and get him sorted out first thing with subcutaneous fluids and some special food to get his belly sorted out. Then, my cat started throwing up almost daily and losing drastic amounts of weight, and we had no idea why. Dr. Mohammadpour patiently took us step by step through the process of figuring out what was wrong. He now has a diagnosis and prescription food, his weight has stabilized, and the daily vomiting has stopped. We are so grateful for the care they’ve received. North Ridge doesn’t cut corners, and they go out of their way to show that they care about our pets as much as we do.

Always very friendly knowledgable staff.

They take great care of Alvin

We had to put down one of our pets. It was very difficult for us the staff was warm and friendly and helped us through this. We have only had excellent care for all of our animals.

They have a great staff and are getting caring. We had to put our cat down and they were very sympathetic and made her comfortable. When we get a new furry child we will continue having VCA as our vets.

Unhappy that my cat was going to have to wait 10 days to have ear infection treated. Only open two day a week is crazy. Went elsewhere for fast relief.

Went above and beyond to keep my very nervous dog comfortable! They are the best!

They took excellent care of my lil girl for years..

Getting used to things with the virus going on can be tedious especially when communication is low

They were amazing when I had to take my cat for an emergency visit back in February and every time since!

They we're so friendly, kind, and caring!

Best overall experience I’ve ever had at a veterinarian clinic. The staff is friendly and very informative. Every step is taken to treat your pets medically and physically in the best possible way. They really do care about you and your pets. I will be a life long customer.

Corporate owned not the most friendly staff wanted to sedate my 30# beagle who is very friendly just to do a physical they said they do that all the time . I have had dogs all my life never had to sedate them for a physical. Price on everything went through the roof I guess it’s all about the money boy do I miss Dr Pierce

Staff is very friendly and understanding. I live 35 min away and drive there because Dr. Pawl is fantastic!

Very quick on getting out prescriptions. Care about your pet. Expensive.

My two dogs have high needs, which means we have visited many veterinary hospitals in the area. The service at North Ridge has been unprecedented. As soon as I stepped into North Ridge, I was greeted instantly by the staff. Each receptionist came over and said hello to my dogs. They placed bandanas around their necks with lavender to calm them. Their “fear free” visits have helped my dogs relax at vet visits. My dog recently tore her AC and we brought her to North Ridge for surgery. The veterinarian sent me pictures throughout the day and their staff called with updates throughout her procedure. It helped calm a nervous mom tremendously! It has been evident since our first visit that the staff at North Ridge truly cares about all animals. I wouldn’t trust anyone else with my dogs’ care. Thank you for all you do for your patients! Your hospitality does not go unnoticed.

Vet was very personable and was concerned.

Always loved this place with Dr Faulkner. We moved right after he retired and heard he is now deceased. He was the best vet ever. Don't know how it is now.