Parkway Animal Clinic Ann Arbor, Ohio

I took my dog to Dr. Sutton for about 6 months. Everything was great and the staff were very kind to her. However, when she fell very ill and needed the most care, we were completely abandoned. We called several times, left voicemails, but not response or follow-up. Luckily, the ladies at Compassionate Care stepped in to keep her comfortable in her last few weeks. We never heard from anyone at Parkway again.

Parkway animal clinic has done an outstanding job with my dog Milo. From wellness visits to a couple of emergencies. They are very trustworthy, experienced and provide excellent customer service. I would recommend them to anyone seeking care for their pets. Thanks

All of the employees are professional, caring and loving! They go above and beyond. They always do what’s best for the pet!

This place is literally a joke stay away!!! they don’t know what they are doing we have been waiting for over 2 weeks for test and when I call they can’t find his file after I paid 500 dollars for a test I will never come back here they are highway robbery and a scam I don’t know how they even have good reviews they are horrible

UPDATE 11/10/2020 Dr. Sutton has sold the practice to Synergy out of Saline. No longer the same care, communication, or philosophy. The new staff/vet push more pre-testing/preventative care without much discussion. We found less communication and difficult to get answers/ test results; or information in general. We are sad, but leaving this practice. Great care, consistently offer caring medical service and advice. Every staff member of the staff is dedicated to my pets. Wouldn't go anywhere else.

About 2yrs ago my cat become very ill. Without having seen her before Parkway got ahold of her old records and saw her within 24hrs. The next day I had a possible cancer issue and specialists already set up through the office for my furry baby. My cat unfortunately didn't make another 2 weeks, but the speed, care, and kindness from both Dr.s and staff from Parkway floored me. Especially since I had walked in out of nowhere. Now I currently take my other furry baby to Parkway and have never had any issues.

We really love the folks at Parkway Animal Clinic. They show so much care and love for our pet every time we bring her in. They often go above and beyond as well. For example, we recently refilled our pet's pain medication and transitioned to an online pharmacy. Knowing that we were at the end of the current supply, Parkway stayed open a few minutes after hours and waited for us to pick up a small batch to get us through until the online meds arrived.

Friendly staff and veterinarians. Visited during covid-19 and many safe precautions were taken. Highly recommend!

**Edit** After scheduling another appointment and going through the motions with their team, I felt I needed to amend my previous 1-star review to better reflect the service. The team who assisted with my kitties surgeries (Dr. Linda Fung-Rogers) was beyond amazing, and her dedication to helping animals is clearly visible in her communication to me throughout the process. I think I could boil my previous issues down to really just one person, which is why the review is now 5-stars. Sue was the one (who below) failed to follow-up and schedule an appointment after the power/internet outage that caused them to cancel my first appointment. She also failed to convey pre surgery details to me, which would have been nice to know. She also came out to the car to get information for the cats without a mask, and I had to remind her to go back and get a mask. So yea, really the only bad dog here is Sue, everyone else is beyond amazing. So if you call here, and do get the pleasure of working with Sue, just ask for someone else. Previous review left below for context. Lack of follow-up on multiple occasions, reception seems rushed an non empathetic. Was able to go to veterinary school and finish training by the time they called back. Would not recommend, bad dogs here.

1. I had gotten a prescription for a rash in my previous visit (a couple of months ago) that cleared up the issue. I called recently to try and get the prescription refilled because the same rash came back, and they said I needed to come in again. After the consult, they confirmed it's the same rash and prescribed the same medicine, but I had to pay the $50 consult fee for something I had told them over the phone. Felt like I was getting scammed. 2. Showed up at my scheduled time, let them know I was ready and they said they would be right out. I was beginning to think they had forgotten I was there because I waited 20 minutes in my car before someone came out and talked to me. Person that came out was very professional and sweet. 3. When they called me for payment, they charged me for an extra medication I had already told them I had, so now they needed to refund me. Not really an issue, but this payment thing seems to be recurring since during my last visit they were going to overcharge me for some medication they weren't supposed to.

So apparently dr Sutton retired. Good for her! Unfortunately I do not think it is good for us. She (Dr. Sutton) was wonderful! It has now been taken over by some other company. The email I got from them was from “synergy animal hospital and chiropractic” regarding my pets medical records when I requested them. You will notice that the vast majority, if not all, of the positive reviews are from prior to her retirement a few months ago. My main complaint was after the examination their refusal to provide me a copy of my pets prescription so I could order medications online at a substantially lower cost than what they are now charging. Previously the medication cost about $150 for a 100 pill supply. Enough for over 3 months. This time they charged me almost $100 for 24 pills. When asked about the cost they said. “It is the same medication and price as before”. I thought maybe I misremembered however when I got home I checked my records and found I was correct and while the active ingredient may have been the same and the dosage the same, the pills were a totally different shape and size. Not a big deal but I felt as if I had been misled which I find rather disheartening. They also tried to up sell and guilt me into some tests that I didn’t feel were necessary. Specifically a Lyme disease test. We live in the suburbs. Our yard is sprayed and treated for pests regularly and my pet has been on anti flea and tick medication continuously for over 8 years....seems VERY unlikely he suffers from Lyme disease. He also exhibited no symptoms that would lead one to conclude a test was necessary. It just kind of felt like a money grab. So now I have to go to another vet and have a visit to obtain the prescription they refused to provide to me in order to get my pets medication. Very disappointed in the new ownership and sad to say I will no longer be trusting them with the medical care of my pets.

I have a leopard gecko and she developed a sore on her mouth so I took her to parkway and I am so happy I did . when I first made an appointment they could only get me in a week later but when I called back to see if there were any cancellations they were able to get me in a day later . When I Arrived arrivedI only had to wait 5 minutes before I was able to go in. And my gecko was able to be treated .

Awful. I was asked to come in at 9:45 but ended up waiting 2 hours before anything can be done and was charged for the waiting time even tho it’s due to the poor time management here. The vet looked very unprofessional and my dog was in pain. Not coming back.

We've been taking animals to Dr. Sutton and her wonderful staff for over 20 years. I simply cannot say enough good things about their compassion, knowledge, professionalism, and care. They always put the pet's wellbeing first, from routine visits to helping you through decisions at the end of life. Their love of animals comes through in all they do. And, while it's not the primary consideration, their prices are more than fair, and Dr. Sutton will always work to find an economical solution when possible.

I am involved in animal rescue and vet bills can be extremely expensive. Even the local humane society vet had a 3 week wait! I called this place randomly, and the quoted price was less than half the other 5 I called. There was an appointment available the next day, I was seen quickly and there were no surprise fees. My favorite vet so far and they have certainly earned me as a client! Its not flashy, big, or decorative - but who cares about that? The staff were knowledgeable and friendly and the prices were affordable.

Dr. Sutton, Debby, and Sunny are absolute earth angels. After adopting two kittens unknowingly with ringworm, the shelter was practically unresponsive. We were so lucky that parkway animal clinic is our primary vet, as they helped us constantly with unwavering patience and a wealth of knowledge and information. They treated our fur babies like family members while understanding realistic human limitations (i.e. they would never ask you to do 15 xrays just to 'double check' something). We drive across town passing several other clinics just to see them, I cannot praise this facility enough.

I really liked Dr Sutton. I was recommended this place upon moving to Ann Arbor and when my dog had bad allergies, she offered me lots of advice and gave me fair prices on his medicine. She answered my many questions and seemed really knowledge and honest about the things we talked about. Then when my dog got fleas and I wasn't able to bring him in due to my work schedule, she was willing to email me and explain all my options and what I should do. I'm really grateful I found this place, I totally trust the doctor and the staff is really nice. The office is clean and immaculate.

Wonderful Doc and great staff

Honest care and they truly are concerned about your pet's well being and are not primarily focused on making money

Very friendly staff! Very Knowledgeable veterinarian !

You can tell they LOVE animals!!

They are kind and take great care of my dog

Dr. Sell is fantastic and the staff is efficient, kind, and friendly.

They always call to check up on how my cats are doing after a shot/exam. I have never had a vet do that. Theyre really nice and honest. I like taking my cats here.

Dr. Sell and entire staff are top notch.

Such a great crew! Sure, their facility may not be as flashy as other vet offices in the area but I'll take that with their great, honest prices and recommendations that aren't driven by a need to meet a huge monthly mortgage/rent fee.

I really recommend this animal clinic they are so nice and care a lot for your pets this is also my first time there it was a really good visit

The Doctor and staff are excellent

Amazing vets, truly cares for your pets, extremely accommodating

I have known the Parkway folks for almost 20 years. Through thick and thin, dogs, cats, even a dwarf hamster, they have been top notch in care. …