Groomingdale's Norfolk, North Carolina

My dog HATES getting his nails done and he was so calm with them. They were so caring!

The groomers made my three babies look beautiful! I know it was a busy day but it did take a while for waiting for them. I love that the groomers greeted me and asked me how I wanted my babies clipped and they came out perfect. My wallet did cry, but it was well worth it. My wiggle butts wouldn’t let me get a picture but they look adorable :)

Excellent service and very professional. My dog Zoey always looks great after grooming.

You gave Tykesha Cherry the wrong dog.

Incredibly kind and helpful staff! And my dog looks amazing! 10/10

I love the service that I get from Groomingdales. They take the time at check-in to go over expectations and the plan that they will use on Sophie. Definitely a great place for pets.

I dropped my baby boy off for a routine cut and wash and my girlfriend went to pick him up. First off let me say he's a Maltese and there was another one there but, there's a difference between my boy and the other one, even more so I think something should be put in place to make sure there's no mixup when you have the same breed in the shop. What happened was they gave my girlfriend the wrong dog. Fortunately I was able to talk to her on video and spot the difference between them in the parking lot. If not for that I'm not sure where my boy would be. I'm supremely disappointed and upset with this situation and will NEVER be going back. I get it was a mistake, but some things should never happen.

Looking all over the Hampton Roads area and not being able to find an available groomer, I called Groomingdale’s and got an appointment very quickly. We were running late, but the staff still took my 2 dogs in with no problem. They were a very professional and friendly staff! Sadie got the works, while Chulo got a bath and nails trimmed but we are very satisfied with their services. We will be returning.

0/10 would recommend, this place is very crowded/small and unorganized. I get during these times the shortages of staff, but if you know you can’t take a certain workload you shouldn’t be booking so many clients in one day. This brings me to my next point, they make it seem like it’s all about the money and have little regard for you or your pet(s). The only paperwork you are required to bring is proof of updated rabies, no Bordetella/kennel cough, which should be required in a place like this, especially if they are using the same kennel for different dogs. The receptionist Caitlynn gets overwhelmed very easily and takes on more than she can handle, and when she gets frustrated/upset she takes it out on the customers, which is very disrespectful. The place is dirty the windows look like they haven’t been wiped down in months, dust/fur flying everywhere, they’re so overbooked that they can’t even manage to clean in between clients. I could only imagine what the back looks like if the front area is that disgusting. Imagine if they’re is mold in the tubs or dirt in the kennels since they can’t keep up the cleaning. The poor pups in the back sound like they are dying, I get some dogs don’t like the groomers/bathing, but the sounds I heard in there sounded scary, I thought a dog was fighting back there! I hope they have more room in the back than up front especially since they’re taking so many clients. In a way it’s a lesson learned and I’m glad they have their “loyal, regular customers” because without them I don’t see this place making it anywhere.

My dog used to go to muddy paws because that is where her previous owner used to take her. She would pee on the floor and i would have to drag her in there. She would nip at the groomer and found out she was being mean to my dog and now she is scared of groomers. I took her to Groomingdale’s and they worked with her to gain back her trust. They are the most caring, patient groomers i have ever met and i love them for treating my dog with the love she deserves! They are simply amazing and she always looks amazing when she leaves

The team at Groomingdales is phenomenal! My puppies run to them when I drop them off!! They come back to me smelling great, happy and with cute scarves tied around their neck. I don’t normally do this, but I highly recommend the staff at Groomingdales Norfolk!!

We love Groomingdales! They really are professional and care about our dog.

Worst experience ever! With that being said, I can’t speak on their grooming services because I never made it that far. However, I can speak on there customer service. Had high hopes because I spoke to them several times on the phone and they seemed friendly and knowledgeable enough. Then, my husband and I go in for our pets appointment and was extremely let down. Due to a misunderstanding, my husband and I was met with passive-aggressive, condescending, and rude behavior. If you are a first time pet owner, I wouldn’t recommend. But, I guess if you are a seasoned dog owner, then this could be the place for you.

The groomers are friendly, professional, and got us in and out on short notice. I highly recommend them.

Very professional like grooms that girl yuriah did an AMAZING JOB A++++++

u guys are the best.. Thanks and keep being the great animal friendly guys u are... see u next time... ace said thanks to????????????????????????????????????????

I took my two standard poodles to Groomingdales. They did a fantastic job. They did exactly what i asked and took good care of my pooches.. My babies looked awesome after their spa day, and they were both happy and relaxed. We will be back ❤

As a first time customer, I was really nervous about leaving my baby. Groomingdales did a fantastic job with her cut and nails. She looks so beautiful and was very calm when I picked her up. I am completely satisfied with the service and price. Totally worth it ????

My poor guy’s grooming was neglected between a new move and career change. I could tell they treated him well and he wasn’t scared like he has been at other groomers that I have tried. Highly recommend!

They are very accommodating and professional. This is the only place I go.

They did amazing! My baby Stewie gets matted pretty fast and has a really curly coat. They had him for about 2 hours and he came back looking amazing and happy! I’ve had bad experiences with groomers being to aggressive with my dog this is not the case here they are fast, efficient, and honest. 10/10 I’m not sure my groomers name but she did have colored hair and was awesome!

My Husky Nali had an appointment today and she smells amazing and feels so soft!!! The deshedding treatment really helped her fur. Thanks for taking such good care of my furbaby!!!

Sofia gave Holly a beautiful summer cut! Staff was very friendly and pricing was fair. We found our new groomers!

Incredibly unprofessional staff and unsafe conditions given their self-proclaimed staff shortage. Take your business elsewhere if you value your pets safety. We observed untrained staff, a complete lack of communication, and finally, aggressive and unprofessional accusations regarding our dog that caused extreme duress. We were called and threatened that our dog had bit a groomer (he did not, as they later called and admitted, but another dog with the same name) and we were then extorted for twice the cost of hired services in order to get our dog back. We will be filing a formal complaint with the BBB but bottom line - horrible experience for us and our dog. 0/10 would never recommend. *Don’t offer curbside pickup if you are unable to accommodate. I chose not to bring my newborn into your small and crowded facility after hearing what sounded like dogs fighting in the background. Perhaps you should reassess your management and staff before coming after a customer in such an unprofessional manner - further proving my point. Also, if you refuse to return my property (aka my dog!) then you bet I will call for support. Best of luck in your ‘business’.

I love bringing my dog here for his baths. He’s grown so much because he gets to spend time around other people. The employees seriously know what they’re doing and my baby is so spoiled around them. I love being able to bury my face into my normally smelly dog.

The very welcoming staff did an amazing grooming service. Would highly recommend to anyone needing a professional service with much kindness.

I dropped off my King Charles Cavalier and they had me meet with the groomer. I specifically asked that "no" length be taken off the top to keep the look of the breed just trim from the bottom. He "completely" ignored my request. It is like he took a buzzer to him and just gave him a crewcut. I will never ever go back!! It will take two years for the fur to come back in to a reasonable length. Additionally, the staff was eating burgers right in the middle of the space where the grooming was taking place.....board of health please!!

Excellent summer cut for my 40 lb Australian Shepherd.

Love Groomingdales! They always take care of my fur baby. He is a mini Aussie with an under coat so it is easy to mess up his cut. But they already know and it always comes out great!

Love y'all.Yall do a wonderful job