Pet Hospital of New Bern New Bern, North Carolina

Always wonderful and caring ❤

As someone who never writes reviews, I personally wanted to speak about my horrible experience so that others can be informed . About a month ago now, I adopted a 5 month old kitten from Colonial Capital Humane Society. She is the sweetest girl and the adoption process was great. While finalizing my adoption with Colonial Capital, I was notified that with my adoption fee, they would cover my kitten's spay surgery as well as other shots needed. With this, Colonial Capital made the appointment, we finalized a date, and we brought our kitten to her new home. Last week, Colonial Capital had notified me that I had to drop my kitten off for her surgery at the Pet Hospital of New Bern between 7:30 and 9:00am and pick her up later that day. Around 1:50pm, I am notified by the Pet Hospital that my kitten had gone into cardiac arrest and that she was resuscitated. With shock, I quickly hung up the phone and notified my husband, shorty calling back a few minutes later to ask further questions. In doing so, the doctor gave little information, responding with, "sometimes things like this happen." After calling Colonial Capital Humane Society to ask for some guidance, my adoption assistant called to get more information where they had given her more information than myself, telling her that the kitten was difficult to get under anesthesia. Once my husband had gotten home from work, I had called the Pet Hospital of New Bern to let them know that we were coming around 4:30 to visit as they close at 5:00. When we arrive, we are told that the doctor "ran to the bank" so we could not see her until he got back. After about 15 minutes go by, we are finally let in to see her and notified that they wanted to keep her overnight. Note that after suffering from cardiac arrest, they had left my kitten overnight for 14 hours without anyone there to check on her. I found multiple studies online saying that after suffering from cardiac arrest, pets "will require immediate hospitalization and intensive nursing support and treatment." After a sleepless and emotional night, I had woken up at 7:30am to call on the state of my kitten as that is what time the Pet Hospital opens. After calling nonstop for about 20 minutes, I finally get someone to pick up by which I am thankfully told that my kitten had made it through the night and she could come home. With this, I am also told that the doctor will call me around 9:00am to further discuss the situation. After calling multiple times, I receive a call back at noon to let me know that my kitten was "having trouble seeing" as a result of the arrest. When my husband and I had gone to pick her up, we were simply handed her in her carrier along with a single can of wet cat food. With this, we were given no documentation, and not spoken to by the doctor who performed her surgery. I automatically drove to my vet in Havelock and had them examine her. They found that she was given no pain medication to help her stay comfortable after her spay recovery as well as that she did seem to be blind. After learning about New Bern Pet Hospital's lack of care to give her pain medication (that I signed documentation for before dropping her off) I purchased her some pain medication and took her home. Now that she is five/six days post-op, she still does not have her vision back. After reading a few articles, it had been noted that 70% of cats who go through cardiac arrest show signs of retrieving their vision within 2 weeks. With this, my husband and I are hoping that we see some signs of vision soon. As for the Pet Hospital of New Bern, I had never heard from them again. Overall, I find the way that they treated my kitten as well as my husband and I utterly disrespectful and unprofessional. With this, I want to praise both Havelock Animal Hospital as well as Colonial Capital Humane Society with thanks as they had helped us immensely throughout this unfortunate situation. Though this is quite a lengthy review, I hope it helps other cat/dog parents to make the right decision in terms of the vet that they choose.

Very nice people n great service kinda pricey

We adopted our dog from colonial capital humane society and as part of the pet adoption the neuter was included in the price and we had to have it done at your facility. MISTAKE! Today after my husband picked up our dog you sent him out without any discharge paper work and no one spoke to him about what went on. My husband had to go back in and ask for discharge paper work! Upon reading the paper work after our poor dog woke up from surgery and he began to chew his incision open because a cone was not placed on him, he chewed his incision open enough that he needed to have staples placed while he was awake!! First of all why was a cone not placed in the first place and secondly why would you let my husband leave and not discuss this with him?? it also states we have to bring him back in 10 days to have the staples removed again nothing was said to my husband when he picked our dog up! You were sure to tell my husband to bring the cone you finally placed on him back, which we had our own in the car so you got your cone back! Thank God our normal vet is not like this pathetic excuse for a clinic I called them right away and he will be going to see them tomorrow to see what damage was done give him antibiotics and already scheduled to have his staples removed as well. I honestly did not want to bring our sweet dog to your clinic but we signed a contract with colonial capital to have his surgery done with you! Biggest mistake ever! We have 3 dogs one of which is 13 years old and we have never ever experienced such an unprofessional rude vet clinic!

Just went for a vaccine in and out.

Established care here today and I am very pleased. My pup is happy and all he needed was taken care of in the first visit.

Wait was short, service was excellent.

Outstanding customer service. Really value your pet like their own. Clean easy to find.

Very personable. Didn't charge me for services that I didn't need.

Very friendly staff and knowledgeable long term technicians! Prices sometimes a little high but still worth it because of the length of experience they have.

Great staff that really care about you and your pets!

My dog absolutely LOVES Dr. Ridgeway. She gets excited to go to the vet which I am very, very grateful for. I have also brought my cat a few times and he can be a grumpy boy but the staff handled him so gently and sweetly I highly recommend this place!

Very nice and caring staff..

I discovered that one of my young cats was having some breathing problems today and was very concerned. I called and spoke with a young woman at the front desk and was rudely interrupted while trying to explain the situation. In mid sentence, I was cut off and told "Well, we don't have any openings today anyway sooo.....". This is incredibly unprofessional, especially when speaking to potential clients who are seeking information. I can't speak for the services the actual veterinarian provides, as I will be taking my business elsewhere. If you are so preoccupied that you can't take five minutes to listen to someone on the phone, why should I ever trust you with my animals?

They did a wonderful job of watching over my cat and deeply appreciate all they do.

Great service and thoughtful follow-up.

Very kind and courteous staff, made sure my fat headed cat was taken care of!

Friendly staff, this was our first visit.

A very nice clean place for getting your pets veterinarian needs and the staff are friendly.

Very helpful, nice, love each pet that comes in and always there for you

Took our puppy there today for her neuter from the humane society. I hope her procedure went better than our service....... So what you are telling me is that the 100 neuter doesn’t cover any medicine or anesthesia? It’s a shame that you have an individual working at the front that tries to up sell services at the counter without fully explaining. My wife thought the catheter charge was for the actual catheter, not an extra pain med. And a blood test? Why in the world would we ask for blood work? I will be taking this up with my banking institution since I truly believe we got screwed here. Additionally, you should find someone for the front counter that understand how to explain things to people that may not work in the veterinary field. Wish I could rate the front desk a 0.

I love this Pet Hospital, I have been taking my two dachshunds there for two years now, and my dogs and I have always been treated very well there. We have taken two litters of puppies to him and he was always so thorough when checking them out and giving us great information.

Been going there with my dogs for ever.

The vet and his staff are wonderful.

Great customer service and Awesome Vet ... Dr. Bob. Definetly recommend them!!

Highly recommend took care of Rio and reasonably priced 5 star service THANKS YOU!!!!!

Really knowledgeable caring staff. Obviously in it for the animals not the money.

Pet & people friendly staff with a perfect mix of humor, professionalism, & compassion for what they do!

Services are reasonable, staff is great. I've been going there a long time

My dog has been a patient there for a few years but after dealing with the receptionists rude and condescending attitude all this time I found it better just to find another place to care for my dog. There is no greeting when you enter and every thing she does seems like a burden,I get the feeling she really would rather be somewhere else.Well maybe this review will convince the management to help you find your dream job. Good Luck