Freed Veterinary Hospital Hampton, North Carolina

They talk down to you. If you ask a question they will treat you as you are stupid. Very judgmental.

We have used Freed Veterinary Clinic for both of our dogs for the past13 years. Our oldest dog (13 years old) was previously diagnosed by Dr. Kutzer with kidney failure and has recently become lethargic, has stopped eating, and has been sick and unhappy despite following treatment instructions (we've been following a special diet for several years). Today (7/7) I called to set up an appointment for some guidance as it feels like we will more than likely be making end of life decisions. I was told they are fully booked until July 24th and the vet wouldn't be able to see our dog until that time....but if I was willing to pay an extra $100, I could put my name on an emergency list to possibly be seen sooner. Really? I'm shocked the office is not able to squeeze in an appointment for a family who has been bringing their family pets to the practice for 13 years. At a time when direction, caring, compassion, and understanding are needed, we get treated like an inconvenience and an opportunity for more money. Not cool! I write this review still in a state of shock and have already found a new vet for this potentially dying family member. When you look at veterinarian reviews in Hampton you can trust there is a reason that freed veterinary clinic's reviews are the worst. Never again will I sacrifice my pets needs for the convenience of a practice being close to my home.

I only trust my VA Registered Service Dog with Freed Veterinarian Hospital. Damian is a special boy to me. He deserves the BEST care.

Complete rip off they will tell you 170 and come out with your dog with a 246 dollar bill ✅

Somehow my 2 dogs who had been A+ healthy for years, had very expensive ailments when I started going to this place. Then I tried to take in a stool sample multiple times. I was told I could bring it "anytime." So I tried to bring it on a Tuesday. But oh! There is no one there on a Tuesday, only receptionists. So I tried again today. They take a 2 hour lunch break from 12 - 2pm, everyday. Must be nice. It isn't nice for those of us who can't visit for these sorts of things except on a lunch break. Then she tells me they only accept it if it is 2 hours old! I called my old vet in another city to confirm, and yes it is still common practice to refrigerate it if you can't get into the clinic that day. It seems that it is more important to Freed Vet Clinic to make life fun, easy, and convenient for themselves but couldn't care less about their customers. I'll find a new vet, thanks. Bye.

They've always bent over backwards to help me & my pets.

The care team is always attentive to my numerous pets needs and always explains things. Highly recommend them.

We have been bringing our dog here since she was a puppy and I can’t say enough good things! Everyone is so friendly and we've never had a long wait time. They always get us in quickly for appointments when I call to schedule.

First off, I would like to say my family’s dog was boarded several times at this facility (which were great experiences) before this most recently, scary visit. Our dog was taken care of by this facility while my family and I had to go to Alabama a few weeks back. When we returned, my husband picked him up and for the first 24 hours of being home, he had diarrhea which is typical for him (he gets nervous when we leave town). When it did not subsided, we started to become concerned and became extremely concerned when we noticed his stool also started to contain blood. I didn’t unpack all of his belongings when he got home (too consumed with unpacking our baby girls belongings from the road trip) so nothing gave me an indication that this might be Freed’s fault. To my surprise, as I unpacked our dogs belongings, I realized the FULL jar of peanut butter I left with the facility was GONE. In Freed’s defense, myself and Amanda at the front desk were very thorough with writing down all of the info needed, but thinking back, I never gave them info on how much peanut butter to give him in his kong. ANYONE who knows and loves dogs should have the common sense that a 16oz jar of peanut butter should not be consumed in its entirety in a 4 day span. I was shocked when I realized Freed gave my boy 16oz of peanut butter in a 4 day span. And it was then clear to me that this issue was 100% caused by Freed’s clinic. I called his vet and a vet tech friend of mine and both said put him on a rice and pumpkin diet, but if it doesn’t clear up in 24 hours, take him straight to the vet. Well he wouldn’t eat any of it. His poop went from diarrhea to blood in his diarrhea to straight BLOOD in a 3 day span. I took him to the vet and they stated this issue was 100% caused by Freed giving him an entire jar of peanut butter. Peanut butter in small amounts does not hurt dogs but when a full jar is consumed, the fat content can mess with their systems. Our vet was very surprised he didn’t end up with pancreatitis. I proceeded to call Freed to explain to them what happened and asked for them to either refund us the money we paid for boarding him or refund us his vet bill since this was their fault. The manager, Susan, stated she would discuss this issue with the owner and she would call be back with what they decide to do. I received a voicemail today that stated they would credit 10% of my dogs visit to his account so we can use it the next time he stays there. I made it very clear with Susan in the initial phone call that he would not be returning to their facility since this happened. Also, 10% of the bill is equal to $11. 11. dollars. That’s it. That’s how much they do not care about my boy. I called the facility back and spoke with Susan and stated that was NOT good enough for what we went through. I said it’s disgusting that $11 is all my pup is worth and their facility obviously does not care about animals that come to their facility. I would have felt better them saying they wouldn’t reimbursement us at all than receive a slap in the face of 11 bucks. I was disgusted. I proceeded to tell Susan all we want is a reimbursement and an apology (which I had not even received yet). She did give us an apology and said sorry we don’t agree with what happened. I became VERY annoyed when she proceeded to say the 2 staff members in the back said the jar was full when we dropped him off and it wasn’t empty when we picked him up AND that Amanda stated she tried to get info from me THREE TIMES and I wouldn't give it to her. I became LIVID!! Flat out lies. The manager just lied to me. Really? They don’t want to own up to their mistakes and just apologize and reimburse us? But now LYING?! Why wouldn’t I want to give them all of the info needed? The “3 times” shocked me. And honestly, I wouldn’t be surprised if Susan came up with that on her own. Amanda was WONDERFUL when I dropped him off and although I do not know her at all, I can’t see her lying about something like that. Susan is rude and disrespectful and should not be the authority figure here at Freed.

My dogs, Oregano and The Blab, mean the world to me, and I couldn’t be happier with the quality of care they receive at Freed. Dr. Kutzer listens to my concerns, discusses treatment options and potential outcomes, and always takes the time to explain procedures and answer questions. Dr. Kutzer has improved my senior dog’s quality of life, and is working to resolve my younger dog’s health issues (and wow, does he have issues…). We spend a lot of time at Freed, and I have never once felt like I was being “upsold” – to the contrary, Dr. Kutzer and her team are quick to suggest less expensive, or even cost-free, options. I recently boarded Oregano & The Blab at Freed; I couldn’t believe how terrific they looked when I picked them up! In the past, when I had boarded them at other places, they’d come home anxious, stinky, and with a few days’ worth of stomach problems. Not this time – the staff at Freed took excellent care of them. They came home with zero GI issues, stink-free, and even my cranky, neurotic, Oregano seemed happy. The staff at Freed is terrific. We’ve finally (after 13 years of searching) found our vet!

Our pets are always treated well. Dr. Kutzer saved our mini Dachshund’s life 3 years ago when she did emergency surgery on a hernia. She has helped him rally this time around from pancreatitis. He is 13 and we’d like to keep him with us as long as we can. Many thanks!

This is just a money hungry facility. They do not care for your fury friends at all, they just care about the money they come with. My mom recommended this place for some reason so I went there on three separate occasions, each time trying to go with an open mind. Every visit just got worse and more expensive. First couple times they would say that my little man was over due for his shots, when I was bringing him in a couple months after he had already been there. Then they add some hidden fees that they try to explain they discussed earlier. Routine checks here are no less than $200 dollars. The lowest bill I had for my pup was $230 and all I took him there for was a routine check up and they decided that he was over due on all his shots, when as stated previously it had only been a couple months since he had been there. I also took him there for boarding, I was leaving for the military for a week. They claimed he had no shots records there and they managed to steal more money. After swearing this place off, and visiting another vet, I called to request his shot records so that I could provide them to the new vet. Again..... they “had no shot records for him”. This facility only cares about the money not the animals. Just be mindful of that when visiting this place of business.

I took my cat in for a routine allergy injection, as she was starting to show slight signs of respiratory stress due to the effects of the previous shot wearing off. They have to do an examination before due to us never being there before. Ok. They tell me they don't really see much of a breathing issue as they examine (I explained the cat had heavier breathing than usual, they couldn't really tell). They have to get the weight of the cat first things first, and I tell them that the cat does not react well to strangers and that I would recommend that I accompany and assist in getting the weight. They tell me "we'll be fine", completely ignoring anything I said, and they took my cat in the back to get the weight. 15 minutes later they bring the cat back out after failing to get the weight (I told them they would have a hard time handling). The 15 minutes they spent doing what ever it was they were doing to attempt to get the weight sent my cat in to a life threatening respiratory episode. They casually say "I see what you mean with the heavy breathing". My cat is literally gasping for air when they bring it back out (the cat was calm and not breathing like this before they took it back to get weighed against my advice). Full on mouth open for every breath, struggling to breath. The wack job substitute Dr. they had (the normal doctor was on vacation or something) then goes through a list of things we need to do to save my cats life. Injections, oxygen mask/tent. The whole nine yards. All while this nut job lady (the sub Dr.) casually joking that we could have come home to a dead cat (the cat was fine until they stressed it out trying to weight it, again, against my advice). Also making it a point every time she walked by the room that if the cat goes to sleep she probably wont be able to bring it back. A huge, I mean HUGE bill was racked up with the efforts to save the cats life. What should have been a routine visit charge, and a 30 something dollar charge for the routine allergy injection, turned in to a bill so large that I literally had to apply for a credit card at the check out desk to pay it. AVOID this place at all costs. I mean AT ALL COSTS in the most literal way possible. My cat did survive this place, and is doing great with the care of the Armistead Ave Vet I have absolutely no desire to speak or deal with anyone associated with this clinic at all. You were 110% responsible for nearly killing my cat (you had her in the back trying to weigh her for FIFTEEN MINUTES, AFTER I TOLD YOU I SHOULD COME BACK TO ASSIST, WHAT IN GODS NAME DID YOU DO TO MY CAT IN THOSE FIFTEEN MINUTES THAT YOU COULDN'T MANAGE TO GET A WEIGHT AND STRESS THE CAT SO BAD THAT IT HAD LIFELESS EYES AS IT GASPED FOR AIR????!) and putting me into debt to fix it. Please do not bother to make any more attempts to reach out to me. Reader be warned. Stay away from this place. And yes, you read that right. I told them I highly recommend that I should be the one to take her out of her carrier to weigh her because of her issues with strange people. The smug staff simply said "we'll be alright" and took her without my help. After fifteen minutes of them probably reaching in and trying to grab her from her carrier, and failing many times, they still never managed to get her weighed. The fifteen minutes they spent fighting with my cat to handle her sent her into a deadly breathing attack, and when they brought her back out made the casual statement about "we see what you meant by heavy breathing" as if trying to pretend they aren't the ones that just triggered this attack. I cannot fathom how someone could do that to a cat and look the owner in the eye and say "that'll be $600" Armistead Ave vet had no problems with my recommendation for me to handle the cat, and it's even in the notes so any time I have to visit later they already know.

Friendly staff. Reasonable prices. Great Vet.

I’ve always had a great experience at this vet - the ladies at the front desk are very helpful and I really appreciate that! Sad we had to leave due to moving

By far this place has treat my dog very well. They took great care of her in her post op. Athena says thank you!

I am so happy that I chose to bring my dog Oso here! They are so friendly and truly care about the animals that come through the door. They offered so much information and gave me the choice to get certain things done for my dog based on my budget! They worked with me and even sent us a welcome card after our visit. I love this place... they offer a user friendly online platform, great price, great value, very friendly, very comfortable office!

I am writing this review in hopes that no one else will ever have to experience what I did at this animal hospital. This was by far the worst vet experience I have ever had in my entire life. Having worked at a vet previously, the way this office is ran is beyond me. I took my 19 year old cat in on a Saturday. I was asked to be there at 10:30am. After waiting in the waiting room for over an hour with my 19 year old cat, I was finally pulled into a room. We were seen by Dr. Collins, who was no where near professional. After observing my cat, taking his temperature, we were diagnosed, had blood drawn for further testing, and sent home with pain meds and a new supplement. So the following Tuesday I called to see what the blood work said. I called at 10am, and was informed by the receptionist that the doctor wanted to see me, with my cat, at 2pm so they could give him fluids because "something is wrong with his kidneys". 4 anxiety ridden hours later I show up 15 minutes early with my cat as instructed. After waiting an hour in the waiting room I asked to be put into a room as more and more dogs were coming in and I could feel my cat beginning to really stress. After being moved into a room we waited ANOTHER hour. Finally, Dr. Collins comes into the room thumbing through records in his hand, he takes my cats record, literally slings it across the room onto the counter, mumbles a bunch of words under his breath, and walks out of the room and leaves me waiting for another 10 minutes. Finally he comes back in, starts thumbing through the record looking for the blood work. After he finds it, it's obvious that he is reading this blood work synopsis for the first time right there in front of me. He is stumbling through his words, bouncing all over the place. I worked at a vet and I can't keep up with what this man is saying. He then looks at me and says "Why did you bring your cat?". I'm sorry what? I informed him I was instructed to, to which he followed up with "Who told you to bring him? And why?" Again, I'm sorry but WHAT? He then informs me that he could have given me these results over the phone, and that they would not be giving my cat fluids that day because it was too late in the day. No kidding...I've only been there for almost 3 hours. He then tells me he is going to go "write me some scripts" and he will be back. He didn't tell me what they were for, what they're names were, what they would do, nothing. At this point I picked up my cat, walked out, and took him to Banfield. I would NEVER take my pet to this hospital. Dr. Collins is unprofessional at best, scatter brained, unclear, did I mention unprofessional? All in all I stressed my 19 year old cat out on what was one of his final days, all because of a lack of communication that was totally avoidable had the front office communicated clearly with the doctor, or vise versa. Save yourself the time and anxiety and take your pet anywhere else. I wish I would have.

Best kennel experience thus far in Hampton Roads. The staff made it very easy for me to leave my dog. The check in process was seamless and they gave my pup lots of love during her stay. I also like that Freed provides solo play time outside.

We decided to try Freed out and are SO glad we did. We have been taking our dog Odin to the Magruder-Tabb vet for a couple years now and always left with a huge bill, feeling unsatisfied with their customer service. It was such a relief to go to Freed! Freed has a large waiting area, perfect for our rambunctious husky. The staff has wonderful customer service, this is so important and a huge plus for me.Odin was spoiled with lots of treats and had a great visit, other than being poked by the nurse ;) We will continue to use Freed for our vet needs.

The staff is professional, knowledgeable and very friendly. Love Freed Veterinary Hospital.

We take our dog, Copper, there for daycare 4 days per week. He loves it and comes home happy and tired from playing with his play group. He never gets nervous when he needs medical care or boarding. His vet is there and we trust her if we are unavailable for consultation to take care of our "son."

The veterinarians on staff spend quality time with you discussing all aspects of your dog's health. I just became the proud owner of a cute German Shepherd puppy named Max, and I'm impressed by the care they've provided. The staff is friendly and the "live in" kitty adds a special touch to the office. I highly recommend this veterinary clinic

When I took my dog there the front staff was polite but the vet that saw my dog just rushed through examining him. Now when I went it was without an appointment but if there is going to be rushing then there shouldn't be the open window for people to go without an appointment. When the vet was done "examining" my dog he wanted to do a bunch of tests done and when he gave me the estimate I asked if he could explain it to my fiance over the phone and he just started to get very rude and started rushing through the rest. While he was writing down what I could do before getting the test done he just kept sighing and made me really uncomfortable. By the end I just wanted to pay and get out of there. I will not take my dog back.

Got a new puppy evaluation without an appointment, on a holiday weekend. Kudos.

I called a few mins. ago about faxing some paperwork to another animal hospital and the front desk receptionist Pat had the NASTIEST attitude. The veterinarians here are nice but the front desk staff needs to work on how they speak to customers!

We have trusted Freed with our pets for many years They have always been exceptional. Both Dr. FREED AND Dr. KUTZER are like family. The staff has given our four legged family members a lot of love and we appreciate that. They are all about building relationships We have been going to them since 1996. They take fantastic care of our Service Animals.

I received wonderful service from the front staff, but while my cat was basically terminal, I did not receive any kind of urgent "go to the ER now." There was a "this is a thing you COULD do." When I was told blood test results the next day, there was still no urging, just "prognosis looks pretty bad." Please PLEASE don't be vague with people with this kind of thing. I'm one of the ones who doesn't always interpret those cues, and I don't want anyone else to miss out on what could have been quality time with a fading pet because of that same mistake. Thank you for your help, but that part has really left a sour taste in my mouth.

Dog got stress diarhea while kenneling for a week. He had poop on him when we picked him up. They decided to give him a stool sample and pills. Didn't inform me they were doing it. Added a bunch of money to my bill. I could tell he hadn't been pet the entire week he was there because he had a bunch of matted fur on his coat. I watched the vet techs let a couple dogs out and they just sat there on their smart phones while the dog spent a few minutes outside. Will never go here again.

I didn't like the fact that they ask you what time you will be picking up your dog after boarding. I was under the impression pick up time would be the same as drop off time. On two occasions the staff failed to inform me of the actual pick …