The Groomery By Petsmart Denver, North Carolina

The last groomer I went to got product in my dogs eye, an emergency bill of 300$ and worry had me on edge. This PetSmart took extra special care to explain the bathing process and how they take care of flushing the products if any out to insure my pet was safe. My sweet baby was clean and smelled great! I would recommend this grooming salon.

I made an appointment for my dog and filled out the pre check in online to make his sound seizure issue very clear before the appointment. After driving 35 minutes for our appointment I was greeted with the fact that they had JUST read my message and couldn't accommodate my request. They said, "Oh, we wish we would have read it sooner", yeah so do I! Very unprofessional!

Such a friendly, helpful staff! My basset hound has never looked or smelled better :)

I took my 125 lb Rottweiler there today and the girls did a great job. We are two happy customers ????

The salon is great and I always take my Aussie here since it's only a few minutes away. I always do the "do-it-yourself dog wash" though because I find the services to be much more expensive than PetCo. The customer service is good though!

Great place..will go there again!!!

This staff is wonderful! So sweet and truly love what they do and if you have a kitten or cat, ask for Kelly! She is a great cat/kitten groomer and nail trimmer.

They do a great poodle cut!

This place is Top Notch!

My 6 lb long hair Chihuahua cost $79 for haircut, nail trim and teeth brushed. Much to expensive for a very small dog. Person that took my dog was friendly but forgot how I wanted ears trimmed and didn't trim paws as I requested. I don't know if teeth were brushed. I would rate as basic fair job for a high cost. Probably won't return.

I only used the self serve dog wash, which was way too much pressure and non adjustable. I've found better (less expensive and better quality bathing equipment) 15min away. Staff was very friendly and welcoming though!

Courtney did a great job with my hard to handle cat. My cat had some skin issues and they gave her a dry bath and grooming. Her hair is so soft and it cleared up her dry skin. The Groomery was very reasonably priced compared to other cat groomings I was quoted. Brandy and I will be back.

Walked in needing all my Yorkies full groomed. Or atleast to make an appt to come back if they didn't have any availability. The 2 girls looked at me as I walked in. Never said a word to me... waited 10 min. They kept looking at me never saying anything. After waiting 13 min to be helped I walked out the door.

If you want you dog injured and bleeding without them telling you, this the place for you. They are evidently not trained or qualified enough to trim my dogs nails without injuring him. We found out after he was in the car and began limping terribly. When confronted, they admitted to injuring our dog and had to use "quick clot" to stop his bleeding. They did not volunteer this knowledge until confronted. I would never trust them with an animal I cared about!! Ever!

Always good service from Heather B. (groomer). Luna sheds twice a year and no way can I get all the hair off of her. She goes to see Heather for a furminator bath and comes home a new dog with no more excess shedding. It’s worth every penny!

Tanner and I love Maria Malone. She's the sweetest.

Overall a decent experience, was able to book online conveniently and overall cut was good. Ranked 4 stars only because the personality of the groomer was a little difficult to navigate and not very personable.

Amber groomed my dog to perfection!! He was happy and so was I. Will be back soon

A wonderful experience for myself and my pet. She had never been to a groomer. They were wonderful and patient. She came away looking great: shiny nice smelling, lovely clean ears and nicely trimmed ears. Will certainly be back!

My visit to the Groomery was great, my dog loved it and they have great customer service

I have been bringing my pack of 4 labs here since the first week they opened because it’s convenient and cost effective. I use the self bath and usually bring 2 dogs at a time with my own towels and products. When they first opened everything was so clean and new. Someone would ensure the bath tub was washed prior to the next dog using it and ensure the excess hair was out of the drain. The wash tools and aprons were in good condition and floors clean. Over the past 6 months, the same water proof aprons for owners to wear continue to have larger and larger tears in them so much they can barely function as an apron. The tubs upon arrival are consistently dirty and covered in dog hair and drains clogged. The floor today was muddy. The water hose leaks and squirts all over the place. The hair dryer hose has duct tape wrapped around it due to cracks. The sealed edges of the tub have black mildew growing all over them; my finger nail was able to scrape it away so a simple scrub down could quickly take care of that. The tiles on the sides of the tubs are filthy and look like they have never seen a scrub pad or disinfectant. I mentioned it today to the staff. They offered me many excuses like the mildew is too hard to remove without replacing the caulk. And the aprons are on back order (for 6 months! Find a different brand) and they have been really busy lately. I arrived at 5pm and there was not another person there in the self bath area. They had 3 tiny dogs in the back and 4 employees who were singing and dancing with the music turned up loud. The whole experience was disappointing compared to my past visits there when they first opened. The leadership needs to recognize these shortcomings and address them. I can only imagine how bad the bath tubs in the back must look if the self bath ones that are visible to the public are neglected this bad. Perhaps it’s time to find another option if pet smart can’t clean up their shop.

$13 for a self service dog wash with a full setup. High powered water/soap nozzles, warm air force dryers and the apple soap smells great. The best part, I can do a full coat blow out on my huskies and I don't have to clean up the hair!

Amazing groomers. Kelly's the best !

I took my fur baby here this afternoon 2/23/2019 and they did a wonderful job I have went to several different places lately and this one is by far the best. I will bring my fur baby here from now on, everyone was nice and you could tell they loved fur babies.

This place is literally the best! My pups and I moved to the area a few months ago, so I was looking for a groomer and was kind of nervous, bc the groomer I was taking them to (which was also a PetSmart) where we lived was AWESOME. I took a chance on this place and have been taking them back ever since. The ladies that work here are always so pleasant. Three different groomers have worked with my pups and they all have turned out wonderful. No complaints here!!! I will definitely continue to bring my pups here and highly recommend them to anyone looking for a groomer.

Very pleased with grooming on my pet.

Always great fast food for the money

Very compassionate crew. Treated my pup, Murphy, with care. Thanks

Hey everybody so mommy took me for my very first grooming session to get my nails clipped. I was really scared but guess what I was such a good girl my mommy bought me treats. My groomer was Ms. Victoria and mommy said she will make sure I get her everytime???? Love Garnet Rose

Good experience with 2 dog haircuts so far. Pretty quick cut experience as well, compared to other groomers I have visited. (Still a few hours, but some I've been to take all day...)