Pet Supermarket Charlotte, North Carolina

Superior customer sevice, good selection of fish and plants. Nice self serve dog baths too

I took my little furball to the groomer here at the Pet Supermarket for her first groom and I’m sooooo happy I did! My puppy gets carsick so she already came soaked to the appointment :( the groomer was wonderful about it though and reassured me it was okay (I felt horrible about it) and did such a great job! More than half of her hair was chopped to get to this desired length, so I know it took work! I don’t have before photos as my little one looked more like a mop than a puppy. She loves having shorter hair! And I’m so happy with this service!! (For the photo, yes she sits weird lol)

are you selling rabbits right now?

Awful. Disrespectful service. Especially to children. I had money to spend and they ruined it. DONT GO HERE!

Staff is very friendly and provides excellent customer service!

One of the best selections of guinea pig supplies in Charlotte area!

I went in to see the supply of Cory catfish. I left with an Albino and Spotted. Great customer service!

My Dogs loved the treats from this store, I bought a lot last week and they are so happy

Super helpful and friendly staff,, plus everything a new puppy needs

Friendly staff and very helpful. My beta has a new buddy (guppies) and shopping experience was great. Will return. Thank you!

i had just lost my precious ferret whom ive had for 5 years and went looking for a baby to heal my heart. there is a special kind of person who works at this petstore. shes got a huge heart and helped me immensely. Britnie was her name. she helped me with everything i needed. what a wonderful staff they have at this place especially that young woman. i adored her. i am going to be buying more supplies from this location. and to the person that hired that young woman, you chose a good one. edit: just saw she is the store manager. i am not surprised. you’re a wonderful person Britnie your customer service is out of this world. thank-you.

great selection, knowledgeable staff, and adorable kitten! my daughter and I love this place, and would recommend.

Good selection of products as well as live crickets for my leopard gecko

Highly trained, friendly staff. Easy grab and go’s Convenient parking. Some items seemed slightly price heavy, absolutely worth the convenience of the location.

Very helpful staff that will help you find the right product for you pet!

Awesome self serve dog wash!

I came in to grab some food for our new puppy the other day, and was greeted by a short lady with dark brown/black hair. I’m sorry I can’t remember her name. She was kind enough to greet me even though she was ringing out another person, so many other people would of just ignored me. In the store as I was looking I was helped by Kellie, who was very kind and knowledgeable about food. She helped us choose the right food to fit our budget, that when I went home and looked it up was just as good as she said. She seemed to actually care about what I said I wanted, and how much I could afford and went through many options with me. You just don’t get customer service like that anymore. She even offered free training advise, I will be coming back.

One of the cleanest, most well organized and stocked Pet Supermarkets in the CLT area. Great service and knowledgeable staff.

Hi I have never been to this store so how much are the bunnies?

Just purchased my adorable bunny from here. Staff was very helpful on getting me started and making sure I knew how to care for her

I had my son's dog for a week and needed to get some food. After some play at Freedom Park I really needed to get him cleaned and groomed. The entire staff was very welcoming and accommodating! They took excellent care of Bentley! Ashley did a fantastic job and I felt as if Bentley had come out of a world-class Spa when she was done. Brittany and Kaitlyn were also very friendly and accommodating while we were there and everyone seemed to enjoy having us in the store. I was very nervous bringing my son's 7 month old puppy in but they took excellent care of us ! I highly recommend Pet Supermarket!

I stopped by here for my 5year old son because we were looking to purchase a small pet . We were greeted right away by Christine (worker in training). First thing I noticed , why was this young lady in the front assisting customers with no one else in sight? We were there for a good 10minutes before I saw someone else come up to the front . This is a pretty large pet store for a worker in training to be left to assist multiple customers at once, although Christine handled it well and with a smile . What I didn’t enjoy about this location was finally meeting the assistant manager Kelly and not receiving any customer service at all. She didn’t greet us with a smile , she didn’t address me , she just slowly walked around with her pen and paper watching us like we were a foreign species, maybe my kind didn’t belong in this store ? That how I felt . I finally decided to walk up to Kelly and ask her if that was all the pets they currently had, and with no hesitation at all she said “yes” , nothing more. Just Yes . No, unfortunately yes , but we will be getting more . No , is there something else I can help you with , just yes. I expect this from a regular sales associate but not from management. Now , before you say hey maybe she was busy , no she wasn’t because she happily assisted her other customers that didn’t look like me. The only reason I am giving this location more than one star is because of the sales associate in training . Christine greeted each customer that came in the door and asked each customer if they needed any assistance. Maybe Kelly should be the one in training.

Great selection! It was my first time here and the employees were attentive and friendly. The prices seem fair.

We went for our dogs 1st birthday to pick out toys and a tasty bone as we always do for our dogs birthdays. He had a good time and loved everyone at the store! It is always nice when staff want to cuddle and pet your dog. Everyone was very friendly and I know he left the store happy and full of treats. We will definitely be back anytime we need a new toy.

Great customer service. Miranda is my favorite!

Friendly Staff & Lot's Of Options!

They only let 2 people in at a time 6 ft apart. And they go and get the product you need

Great place to go the employees are always so kind!!

Very friendly staff. We purchased my son's first fish here and the ladies we very helpful

If you're looking for a great place to wash your dog this pet story has the absolute best dog wash station I've ever seen!.... I have a mastiff whose 80 pounds currently at 6 months old his potential weight could exceed 170 pounds this place has the space see you guys soon......!!