Laurelton Animal Hospital Webster, New York

They love ❤️ animals. Great experience!!!

Dr Boehm is an excellent vet. He has been tending to my dog since puppyhood (almost 15 years), figured out his issues and essentially saved his life. He takes the time to explain things, is truthful and gentle about it. I've never felt rushed. He and everyone there are very kind and caring.

I've been a client for many years. This has always been an excellent vet until recently. They've hired some new employees and a new Dr. The new Dr is very knowledgeable, seems great and I'm looking forward to working with her. The rest of the new staff employees are... Not great, to put it lightly. The regular staff members who I've worked with for years are always AWESOME. They're personable, professional, and knowledgeable.. which are the exact traits that the new staff employees seem to lack. Not to mention when I returned a voicemail from Laurelton and simply asked for clarification I was greeted with "ummm...did you even listen to the voicemail??..." It's a sure-fire way to start losing long-time clients like me. They're ruining the normally excellent experience at Laurelton.

Have been taking all four of my fur companions to Laurelton got years. Great team! Every interaction has always been warm and professional. Love that they moved to a larger space. Makes for a more efficient and socially distanced visit. One of the best and reasonably priced vets in the area.

I first started taking my Pitbull breed here. Every other vet acted scared of my 8 week Pitbull and didn't treat us very nicely. I took Princess to them for almost 12 years till she passed. Everyone treated us great at Laurelton. As far as now I have 3 dogs and they take excellent care of each one. Also their prices are better than another of other vets and clinics in Rochester.

Always so nice when we bring out pets in! Very clean and sanitary as well

Nice place to take your ????pets

My pups first visit was great..he was well received and he seemed very comfortable. A very clean, friendly environment.

Clean waiting room and rooms. Kind and caring staff. Knowledgeable doctor answered all my questions. Glad i went here. Would recommend.

Took my cat for an ultrasound. The staff were courteous and very efficient. This is a new facility built during the 2020 pandemic. How appropriate right? It is not on the Google Maps street view yet but there is a sign you can easily see.

My dogs always seem to have the strangest things going on. Dr. Demers and all the staff always go above and beyond. Very knowledgeable with great advice and treatment.

1st time here with our new puppy, friendly staff quick and easy process. We aren't allowed to go in with your pet at this time due to covid so a vet tech comes out to your car to bring your pet inside and you speak to the Vet over the phone after the check up.

Excellent staff take phenomenal care of the precious pets, our babies, who own us 100%. We know when we go there that they're in great hands!

Dr Boehm and the rest of the staff are fabulous.

It did feel a little strange to have to wait in the car, but when they called me, I felt reassured my pup was in good hands! They walked me through everything they did and helped me get everything I needed. I appreciate everyone who helped me this afternoon & looking forward to a relationship with this office.

Professional, pleasant and caring Staff. My dog is very happy to go to the Vet.

Always good customer service and great care for my dog. No complaints!

Love it at Laurelton! Both Dr’s and staff are absolutely wonderful. Wouldn’t go anywhere else’

They are safe, masked and come out to pick up your pet. They take such great care drawing blood or consulting on what to do for ticks (ew!). I can really depend on them for keeping my pet happy and healthy.

Brand new facility. Dry thorough staff

I like them alot. A lil on the expensive side but my cat loves the vets there.

New facility following all the safeguards and cleaning to ensure safety for pets and their owners

Been going here for as long as I can remember. Such wonderful and caring people, knowledgeable and helpful. And even though my cat hates going, they have these toy mice for a dollar that are his absolute favorites. So worth it.

Despite social distancing rules, they had quick and efficient service and were super friendly

The staff at Laurelton have been providing excellent care for my boys Kiefer and Raider for years. They are kind loving people.

Had to Put Down One of Our Border Collies a Couple days ago. Heart Wrenching to the Entire Family and his Brother. The Staff and Doctor made it Comfortable For our Beloved Mr. B ( thank you ). R.I.P. ????????

I would of not given them a star. Do not bring your pet here if you expect them to care and have compassion for your pet. All they care about is money. The customer service is horrible. My doh recently had a tplo surgery that was about $5k. The lack of information they gave me on his recovery was horrible and every time I called to ask questions they were rude. When I brought my dog back to get the staples out they charged me for that but than stated I had a credit because I over paid for his surgery and this was told by 3 employees of this. Ready to bring him for his 8 week x ray follow up and now they want to charged me $300. I paid for this x ray when he had his surgery. They are stating that I didn't and I never had a credit. Oh yeah this is all done by TEXT by the owner Ken. As i stated several times that I paid for it and they need to figure it out on their end. His replay was... We've figured it out on our end. We will cancel your appointment for Friday. No either refund my money or perfume the x ray for my dog as irs been paid and schedule for. I will never bring or recommend this place.

Always thorough and both Drs are caring

It was good and quick

There new facility is very nice,