Birds Unlimited Webster, New York

236 reviews

Book an appointment

Online booking unavailable.

Please call

(585) 288-4457



*with JustAnswer

Reviews: Birds Unlimited (Webster)

All reviews (236)

Yelp (8)

Google (228)

Newest First

Newest First

Oldest First

Highest Rated

Lowest Rated

Gina Fratangelo

2 years ago

Stop in and find everything you could possibly need for your bird friend. I love looking at the exotic bird babies! The owner is incredibly knowledgeable. And prices are very competitive.

Allen Travino

2 years ago

Love the store and love to come here even if not sure I am about to buy something. You are going to love this store.

Cindy Burke

2 years ago

The staff is always so friendly and helpful and the store is clean with a huge variety of food and toys! Plus it is fun to walk around and talk to all the different happy birds.

Miriam Sheffer

2 years ago

Awesome bird store very friendly staff

Kimberly Ambrose

2 years ago

This is the best store for anything bird related. Friendly, knowledgeable staff and a wonderful assortment of bird food, toys and other supplies. I wouldn’t shop anywhere else!!

Julie C

2 years ago

Great service, friendly staff, huge variety of food and supplies

Austin Goodenough

2 years ago

Great local business with beautiful birds on display. My only major gripe is that the sign is not close enough to the road, which can make it difficult for some drivers to notice.

Heather Bradley

2 years ago

This place is for the birds. Literally. I'm always in awe of the birds when we walk in. You can easily tell that they are well taken care of. Clean cages, healthy birds and fresh food & clean water in all of their dishes. Anyone that thinks that the owner is rude clearly hasn't spoken with him. Our talks with Paul have always been educational. He has bird knowledge and lots of it. The rest of the staff has a lot of knowledge as well. They are happy to answer questions and it's easy to see that they have a ton of love for the birds and caring for them. Looking for a bird, toy, cage or anything bird related? This is the place. Stop in and check them out. It's worth the half hour drive every time we visit.


2 years ago

Top notch ! Wonderful staff and extremely knowledgeable with our feathered friends! They have a lot of gorgeous birds to add to the decor and a wide variety of toys, cages and different foods, even for the most finicky of parrots. They take their time with customers and genuinely care. The owner is almost always there and he is marvelous too.

Nicole McEvily

2 years ago

I called Paul looking for a stand for my smaller bird cage. Paul easily remembered which cage I had purchased, the right stand I needed and asked me if I wanted it assembled when it came in. It came in quickly and was assembled when I got there. Paul brought it to my car too! I picked up extras for my feathered babies and was on my way in minutes. Meg is amazing and has incredible custom service ❤️ love BU!!

Shaziya Begum

2 years ago

Hi me and my husband love going to Birds Unlimited. The customer service there is really good. Even the own of the shop too.His really nice and helpful .They really take a good care. And love they Birds there are really beautiful. And cheap compared to exotic birds shop. If you are looking for Birds as a pets you should go to Birds Unlimited..

Brian King

2 years ago

We feel very comfortable bringing our African grey Abby here for her grooming needs. Very knowledgeable staff.

Carol Stasaitis

2 years ago

They are so knowledgeable. Plenty of birds to choose from. Got our feathered friend here.

Christine Kuhn

2 years ago

Only place I trust to buy birds!! I only buy my food, treats, and, toys at birds unlimited, as well!! I have no worries when I board my Quaker parrot here, to go on vacation!! They take exceptional care of my bird when I am away.....and the bonus is that I have a totally groomed bird when I pick her up!! Totally recommend birds unlimited 1000 times over!!!

Lynda Kochman

2 years ago

The combination of knowledge and friendliness of Owner Paul and the staff makes Birds Unlimited very special. They strive to educate customers on the care of birds to ensure optimal health of the bird and a positive experience for their owners. Highly recommended!!

na na's boy

2 years ago

Love seeing all the birds. They are knowledgeable and helpful

A Google User

2 years ago

Fantastic store catering to bird lovers. Offering bulk foods, cages, toys, and boarding.

Sheryl Saner

2 years ago

Everyone there is friendly and very knowledgeable about the birds and products they sell. I have purchased 2 birds there and they gave me paperwork about the bird , and went over everything with me. And were happy to answer my questions. And their prices are very reasonable. I will definitely recommend them.

Brendi noName

2 years ago

Kindest and most knowledgeable bird store in upstate NY. Do not go to the Lockportpet store for a bird whatever you do! We will always shop at

Jennifer S

2 years ago

Stocked up at this store. My son's pet zebra finches will be happy. Loved seeing the birds that are for sale as well as the residents. Definitely worth the little drive from Henrietta.


2 years ago

I recently put a deposit down on a Sun conure and my experience at birds unlimited has been great. The staff are very friendly and knowledgeable. I've been visiting my baby twice a week and I feel like we are really starting to bond. Each time I visit I've gotten a lot of helpful tips. I really like that they will not let a baby go home until they are weaned. I feel like they have the birds best interest at heart. I definitely recommend getting a bird here.

L Hilfiker

2 years ago

The entire store and bird cages were very clean! They have a good variety of bulk foods and a wide selection of packaged foods. I especially like the bulk selection as I was able to buy smaller quantity of pellets to try out on my picky parrots.

Jessica French

2 years ago

Great staff, great knowledge, great service!! AND Well loved well taken care of birds ♥️

Magical Creatures

2 years ago

Great store, they have lots of things for all your bird needs (cages, food, toys, treats, stand etc.) Reasonable prices for birds and merchandise. Staff was very friendly and willing to answer any question. Very attentive to customer upon entering the store. The store was clean and well kept, no messes and cages were clean as well. Health tame and hand fed birds. Definitely will be buying a bird from them in the near future.

Rick Horst

2 years ago

Nice size, clean. Not many birds for sale. Staff was pleasant

Private Private

2 years ago

I would have loved to hang out more. A lot of knowledge in the store, friendly and helpful. I will be back!

Maria Smith

2 years ago

Went in there to buy some toys for my bird. It was fairly busy and there was only one employee on the floor she was very nice and extremely helpful and doing an amazing job. The phone was ringing off the hook and customers were all asking her questions while she was trying to check customers out as well. Finally another employee came out to what I assume was to help as it was too busy for one person. Apparently not because not once did she acknowledge one customer or offer to help anyone. The little interaction we had she didn't acknowledge my existence, and she has a horrible attitude. As a paying customer I expect to be acknowledged and to not be treated rudely. She was also rude to her coworker who was very clearly doing way more than her and doing the best she could with the no help. Your one employee was wonderful but need to talk to your staff about productive working and customer service.

Christine Zimmerman

2 years ago

Every time I have been in the store the staff has been SUPER HELPFUL, VERY FRIENDLY, AND KNOW WHAT THEY'RE TALKING ABOUT AS WELL AS THEIR PRODUCTS!! I love to go in and see the In-Store birds as well as those who are for sale. The cages are always clean (as clean as a birds cage CAN be that is!! Anyone who has birds KNOWS that they are NOT very tidy creatures!!), the store is always clean. I love the nursery and seeing the little ones growing up and it's very obvious that they are hand raised by their actions toward humans. Awesome place, beautiful birds, and a great knowledgeable staff. Would recommend this place to anyone and everyone who has birds or may want to become a bird owner!!

Karen Mascioletti

2 years ago

Love the staff, products, and fabulous birds. The care taken in grooming my African Gray is so appreciated. Thank you!

Brian Vandemortel

2 years ago

The staff there are always eager to help the customers

show more reviews

Birds Unlimited, New York, Webster

1421 Empire Blvd

Business Hours


11 AM - 8 PM


11 AM - 8 PM


11 AM - 8 PM


11 AM - 8 PM


11 AM - 8 PM


10 AM - 5 PM



Is this your business?