PetSmart Victor, New York

Great store with lots of options and wonderful employees. Inside of store was well lit and clean But the sign outside was not lit up which made the store completely unnoticeable because we visited when it was dark out. We really enjoyed our visit but I only gave three stars because I couldn't believe how outrageously expensive things were. It costed me $15 for a small bottle of flea shampoo. I'm really hoping it works well given the price I had to pay for it. All in all I spent $160 on a few toys, some flea shampoo, flea powder, and carpet spray. I could've gotten similar items at Walmart for less than half of what I paid at the store. So I'm seriously hoping there's a difference in the way these work. I probably won't be returning to this location anytime soon as I can't afford to really shop here but I do recommend it as the customer service was exceptional.

Always helpful and have what I need

Good store. Friendly staff. Always have what I need in stock

Great knowledge of their products.

I had my beagles bathed and nails ground. Dee B does a wonderful job, and the dogs really like her! The store is neat, clean, and we'll stocked. Highly recommend! ????????

Brought my 5 month old Rottweiler in for Dog Training, teacher not only trained my puppy she trained us as well. The best teacher ever! I will DEFINITELY be coming back for the intermediate class. :) Thank you!

Curbside pickup was exactly as expected.

I used the curb side pick up. What a joke! Waited 10 minutes after I did the check process on the app. Then I called and waited another 5 minutes. No one answered and no one came out. I then had to go into the store and pick up my products. Why have curb side pick up if no one is available to staff it?

My dog loves it, she gets a "padicure"

Nice store. Wish they had a few more product options that are only available online currently rather than at the store.

Have many varieties of dog foods and several levels of each one.

Helpful and knowledgeable staff went above and beyond to help me pick up and carry the heavy cat food I needed.

PetSmart is always the first place I look when I need something for the cats in my life.

Love the variety of toys and food available here. My puppy loves visiting this place. The staff are really friendly.

Busy place but found exactly what I wanted and was checked out promptly. Nice clean location

Love the selection of products they have for dogs

Great location, very friendly and courteous.

I am always very happy with the pet grooming for my little Yorkie. Taylor always does a fantastic job!

Friendly staff, excellent dog grooming services I use them frequently to take care of my yellow lab. I would recommend this staff to anyone who needs loving tender care for their families best friend.

This is the only place locally that sells Whole Earth Farm Foods. This food is made by Merrick and it'll what I feed my frenchies. The team members are great & they offer curb side pick up. So if your in a hurry it's great!

Today I brought my 5 month old puppy into PetSmart to get his nails trimmed and the women in the grooming department was so disrespectful that I don’t think we will be going back. I’m not one to typically make reviews, but when she complained that our dog was so bad behaved and even told us we should get him neutered. And said we were bad owners, that just was too much. I don’t normally get offended or upset over what people say. But the fact that we’ve been taking our dog to PetSmart’s training classes and we buy our puppy super expensive stuff and even stuff they say we need, we usually buy. Because we don’t want to be bad owners but then this lady just comes and insults us. It was just so uncalled for. I can’t believe they let someone work there that does that and she didn’t even look over 15. I’ve never had a bad experience with their grooming department before. But our dog doesn’t bite, doesn’t scratch. He just gets excited and pulls on a leash a little bit. And I’ve never seen any other puppy act any differently so I just don’t understand. But after seeing a few more negative reviews about their grooming department maybe it’s time for us to go somewhere else.

They had pet friendly ice melt

I felt disrespected by the grooming associates. I booked an appointment on Friday and was called today to have it cancelled for Monday all because they needed to see my dog again because of a small wound he had 2 weeks ago. The communication was cut dry and simply rude. They could have very easily ask to see the dog 15 minutes before appt or before the appointment instead they just abruptly cancelled it. I will never groom my dog again at this store.

I love the animals! went for a meet and great with a beautiful cat. She was adopted by another couple so happy she has a forever home ????????

A little over priced and when I spoke to the manager they were acting like they were to busy to take the time and answer my questions. I give Petsmart a 4 out of 5 because I have been here multiple times and I don't want to review this location just off one bad experience.

A great selection of fish and a very friendly staff! We love our new fish friends.

Brought my dog Biscuit to be groomed today by Autumn. I’ll admit I was a little nervous at first, because I noticed “apprentice” written on her jacket. My dog was in rough shape because his coat is extremely thick and had several mats around his rear. She did a PHENOMENAL job and quite honestly may have his best groom to date! She thinned out his coat and blended the areas beautifully that did require shaving. I left a $15 tip and honestly feel bad I didn’t leave more! I’ll be requesting her the next time I go!!

Beautiful fish tanks great place to get fish

We went to buy gerbils. We already had everything we needed for them, just needed the gerbils, and we've had gerbils for years so we know what to do. We arrived 45 minutes prior to closing, spent 20 minutes in the back by the gerbils waiting for an employee to show up, then went and found someone and were told we couldn't buy the gerbils because they stop selling animals half an hour before closing. If that was the case, then a sign on the door, a note on the website, or even a comment from the manager that we passed on the way in sure would have been nice. Any of those notifications would have saved us from wasting an hour of our time because we would have notified them immediately when we arrived of what our purpose for the trip to their store was. I just can't believe they suggested that we come back tomorrow so that they don't have to take the 10 minutes to sell us the gerbils. Or, any employee greeting or talking to us in anyway during the 20 minutes before we went searching for an employee also would have prevented the problem. It was a frustrating experience that left me feeling like I am not valued as a customer. My teenage daughter later told me she could barely keep from crying while at the store.

Very knowledgeable and helpful and friendly , easy access , well kept and made the return of a item very consumer friendly .