Rome Animal Hospital Rome, New York

We had an appointment for my dog for shots in August, it was cancelled they made us wait another 4 months, so they made it for this Friday and we are out of town, so now another 4 months, in April. Uncalled for!!!!

Extremely disappointed. My dog recently had surgery and was told to call them if there were any issues or complications. Within a week, the dog was bleeding heavily. I called to see if I could bring her in. They said they were too busy and suggested going to the emergency clinic in Syracuse. This is unforgivable. I will be finding a new vet..

I took my Staffordshire terrier qt ok them a couple weeks ago they gave her a shot and antibiotics never checked for lyme.I called because my dog was still sick took her to the vets in Clinton who ran test found Lyme and was told she had it for a little while. I paid over four hundred to them. They should pay me a refund ill never take anything to them again.

Dr Dagget and staff are the absolute best. I have a very timid high anxiety pit who hates strangers. They take their time with him and try to make him feel as comfortable as possible. Thank you for making vet visits not so traumatizing for my Tank.

The hospital did reach out to me and after discussing the matter were able to make good of a sad situation. I appreciate the resolution given. And the understanding on their behalf of my dissatisfaction at first. I believe their are some wonderful people working at this location and I will continue to bring my other fur babies here as needed.

edit after our first apt. Staff was great. Vet spent time making sure all questions were answered and left us with a great first impression. Will absolutely be going back. Thank you! ******* We are new to the area and after being told by 3 other vets (closer to our home) that they aren't accepting new patients, I was starting to get discouraged. Called Rome Animal Hospital and got an appointment for my dog that fit around my work schedule. I certainly won't mind the extra drive time if I can get good care for my girl. It's scheduled a few weeks out but it's not urgent, just establishing new care. Will update after our appointment.

If you love your animals..do them a huge life saving service by NOT wasting time or money here. my dog suffered while they acted like it's the first time they have seen these systoms. Despicable money scheme with no answers. My dog was 6! gave what we were told to give her and way wrong or just wanted my stepmothers money.

I might as well just copy and paste Ana Figueroa's review about our devastating loss of our beloved pets for the SAME exact experience with this "animal hospital". I was probably in parking lot at the same time. We still have absolutely no closure with how Zoey passed away. I am sick over their excuses and lack of knowledge. Our Zoey could have been saved but instead we were told take some samples home that I spent 1,200 for and google helped us more. Shame on you Rome Animal Hospital for not knowing when an animal is in severe need

I have had Rome Animal Hospital for about a year and they are very good.

I had a emergency with one of my pets Milo they did a super job very nice and respected very open and honest and they were not are vet but after today I made the switch ollie and Bella and justice will love it there thanks to everyone there great job

Dr's and staff great

The people are so nice!!!!!! Really nice people!!!!

This is a excellent place to take your pets. Excellent service!The doctors listen to you & the assistance are great too.

Our Dog was ill, Rome Animal Hospital was aware of our Dogs medical condition as they were the ones trying to help treat her. Unfortunately we had not had any luck and yesterday night she took a turn for the worst, so she had a appointment for 9:20am to be placed to sleep. We called upon arrival and was told someone would be right out with a stretcher, since she was having trouble walking. At 10:10 they still had not gotten our dog and by this point she was having a seizure, so I called again asking if they plan on getting her we have been waiting 50 mins and she's having seizures. Within a few mins someone finally came out with out a strecher to take her but she had already passed. This Animal Hospital was well aware of her medical condition as well as the shape she was in we waited about 55mins before anyone came to us and who knows when or if they would have if I didn't call panicking. They tried to tell me it was because they had a "Emergency" which I do not believe because they were taking other dogs in and why would they not call me back to say hey we have and Emergency its going to be a bit longer. I would not wish this experience on anyone, I wish we just would have kept her at home so she could have been more comfortable. (You have to call when arriving because covid 19 policy doesn't allow you in)

It was a sad day for us but they were all wonderful and supportive with us and our Milo. RIP bubby.

They care about your fur baby as if they were theirs. Compassionate and loving.

Great place to care for your animals.

They take great care of both our dogs.

Quick and not to pricey. My dogs get well taken care of.

My dog was not a patient here but i brought her in very sick. Unfortunately she was too ill and had to cross the rainbow bridge the same day. Everyone here was so very kind to us through every step. Dr B is nothing short of saintly in my eyes. She went the extra mile. I really really appreciate all you did for me and my little Joey. Thank you

Very nice, trustworthy professionals, I always leave with a smile on my face

Amazing fast and friendly and thorough

Simply the best place to bring your pet!

Doctor was very affectionate and staff was very nice

They the only ones who carry my girls flee and tick med that’s the only good thing they so expensive and don’t care much about the patients at all. Staff is always rude. Clinton Pet Vet is was better Dr Jessica Price shows more concern and love towards her patients.

They handled by big boy with so much love and care!!! Many are scared of him because if his size. Not them. They made me feel so comfortable with having to stay in my car. He could not even walk. He couldnt hold himself up. Thank you for taking care if him!!! He is back to his normal playful self!!!!

They were informative, thorough and reasonable. Had an honest explanation and facts as to why they'd suggest certain things (unlike some horror story vet clinics). Gave a clear and concise update on my pet; answered my questions. Staff were busy and seemed attentive. I left knowing everything I needed to know. They take time to explain what's what and why it's either necessary or unnecessary considering your pet's environment.

Good people, great staff. Wouldn't go anywhere else!

Worked well with me in my time of crisis. They are pricey but efficient.

My partner and I went to this clinic with our dog for care. They were cold with us and our dog and had poor communication on what to do. Our dog had what turned out to be a cyst that burst on her foot. The vet made us think she may need her foot amputated by an osteo specialist or may have cancer despite this being ruled out by our vet in New Mexico where we moved from six months prior. After all this my dog was sent home with her foot wrapped so tight I woke up to a swollen infected paw the size of a golf ball that was boiling hot from infection. The infection got so bad over night she had goo seeping from her eyes (side note thank you to happy valley vet for saving her life!!!) also the test this clinic wanted to do on her cyst they wanted to charge over $200 for the other vet did it for $35. Can we say corporate greed...I will say they did a great cremation on my dog who died in October, so I will give them this, if you have a dead animal or want a dead animal this is the place to go!