Adirondack Veterinary Service Rome, New York

There staff was great. Took care of my 2 yorkies like they were there own. Dr Lou was so gentle with them.

Handles quick when not to ???? busy. Knows what they are doing. Quick to the point. Able to help.

My yorkshire terrier had to update her shots

The staff was amazing Thank you so much for finding out what was truly wrong with my fur baby word cannot explain how grateful I am thank you

Dr Lou is GREAT his staff is very pleasant

Dr. Calabrese is always very kind, helpful, and great with my dog. Prices are reasonable as well. Can get you in quickly if there is a problem and your pet is a regular patient there.

Owner sounds like he likes bullying A veterinary hospital generally can require clients to have a COVID-19 vaccination before providing services. The veterinary hospital generally could turn away those individuals who have not been vaccinated. However, there are significant potential risks associated with implementing such a mandate this way. Title III of the Americans with Disabilities Act (ADA) upholds the right of people with disabilities to enjoy the goods and services of shops, restaurants, and other establishments (i.e., places of public accommodation). Certain disabilities make it medically impossible for certain individuals to receive the COVID-19 vaccination, and those individuals generally would need to be accommodated. Thus, if a veterinary hospital does not properly accommodate those with disabilities, it could face significant potential exposure. Instead of mandating that individuals have vaccinations to receive services, an approach that has less potential exposure is this: Permit entry into the veterinary hospital by only to those who have the COVID-19 vaccination (it is permissible to ask for proof of the vaccination). And, for all others (those who do not have the vaccination or cannot prove they have the vaccination for any reason), offer them another way to access the hospital services, such as through a curbside check-in/checkout.

UPDATE: NO ONE EVER CONTACTED ME. THEY NEVER RESPONDED AND IT SEEMS THAT THEY REMOVED THE INFORMATION I WAS LOOKING FOR. After reading their responses to others, I have decided NOT to use this vet for my beautiful Medici cat. I am going to try a vet whose office is outside of Rome. I have lowered my rating because of Adirondack's non-responsiveness to me and their attitude towards others. Ok, back to the review in posted when I still had hope. Certainly they must be very busy to not respond, and very stressed to post such snarky reviews to others. -----------'--- I had posted a review, and someone responded to it...but I cannot find the response now. I was given a name of someone to ask for when I call, but I have forgotten the name. Would you please let me know again who i should ask for? My elderly cat, Medici, was treated at a specialty hospital with radioactive iodine for her thyroid a few years ago. I have heard good things from a friend about Adirondack Veterinary Service. I would really like to have her blood tested to make sure she is still doing well. I would ask her previous vets to send her records. She also needs her shots updated. Please let me know who to talk to, as the first time I called, the man who answered said that you are not accepting new patients, and he was in a hurry, so I was not even able to put Medici on a waiting list. I'm going to attach a photo of Medici here...please let me know who to ask for when I call again. Thank you.

They are requiring proof of vaccination to go inside with your pet. Some may be ok with that but I'm not. This is America. Today it's the vet, tomorrow it's the grocery store or doctors office. Wake up people. Also my partner is the one who usually takes our dogs to the vet and when I asked for her records to switch vets they told me I couldn't have them because I wasn't my partner. For my own dog! Ridiculous.

*DISCLAIMER: I've never been here, just commenting on how they respond to people's reviews, feel free to disregard my reveiw* They seem very personal, Like its a small town clinic with a small staff. Their Reponses are funny, but also a tiny bit aggressive when they don't know the name (Passive aggression? Not sure, read some yourself and decide!) I find that funny, and I would totally bring my dog here if im ever in need of a vet around Rome.

I've always had good service and never had to wait long either to get in to see Dr. Lou with my animals!

Had to deal with porqipine quills , gentle with Casper and checked on him for two weeks after

They didn't give any kind of information other then weight and a scrape she had - which they didn't even bother to clean or dress it , and also tried accusing us of lying and switching her rabies tags , without any proof , and when they easily could of looked it up and see they weren't switched. Will not be coming back .

I love Dr. Lou and the entire staff. Have been bringing my pets here for many years. It is always clean, everyone treats my animals like they would their own. I highly recommend Adirondack Veterinary!????????????????????

They were thorough, and curious

I am new to the area and have not established vet yet. With the pandemic this is a challenge. I was recommended here. I read the reviews and said let me give it a try. What a mistake. I spoke to Jeff on September 9th and made an appointment for 430 on September 25th for my dog that is having an issue with his leg. He made me give a deposit of $60 to hold the appointment. On 9/14 I received a call from Joyce asking to change my appointment to 9/21 at 4pm. At first I accepted and then realized that I couldn’t do that time due to the size of my dog who is over 200 lbs. and I need help getting him in and out of the vehicle. I called back and after a little back and forth she told me that she need me to come in by 4 pm because that’s the owners last appointment time. She stated that the other vet doesn’t know what he is doing. Red flag... so more back and forth and is was so unprofessional she told me I could still bring my dog in for the original appointment... I was appalled. To see a vet that doesn’t know what he is doing! No thank you. I stated this has hindered my dog as well who needs attention adding to the wait time to get an appointment some where else. I told her to refund my money and she said she would call me the next day and do it because she was to busy. I insisted that she do it then. And requested the owner call me regarding this. Finally she agreed and did the refund. No call from the owner. I checked my bank account and she charged me again instead of refunding me and overdrew my account. She did give me the 35 extra back but really. I again asked for the owner to call me. Be warned... Do not use this facility. I have never experienced anything like this.

They do a great job. Thank you for being there...

We called several places to have our new puppy seen for a minor injury Dr.Calabrese went out of his way to see us and when we got there he and his staff were very polite courteous and informative and the treatment for our puppy was great and not business like and I'm sure we'll be having our pets needs tended to there from now on I highly recommend this place to anyone with furry members of their family

Terrible doctor. Gave my dog a spay. The removed bladderstones. When he stitched the bladder did not stitch up completely. Dog could have died. Never offered a refund of any kind. Went to Syracuse she had to undergo another major surgery. His bill was $1000 plus. Syracuse was $3900 to fix his carelessness . Never offer appology or anything. I wouldn't take any animal to him. My dog almost died. If I would have waited she would have.

Very good vet. Everyone is very nice to work with.

They are so good to my cat Captain Jack.

I went to them w many of my dogs and soon I'll be going there w my kitten. My experiences w them is always great. Can't wait to bring my little guy Neptune there. Update oct 9th 2019 i did go back my neptune is up to date on shots and was fixed. They did a great job they were very nice to myself and my cat who is now almost 2 heres a pic of him happy and healthy

I like this place it's Nice ????

Adirondack vet's , to me, is the only place to take your pet, as they are your family and deserve the very best of care!!

Dr. Calabrese and his staff are so nice. Decent prices too! ????????????????

Today my husband brought our German Shepherd there to go to heaven. The staff was so caring and compassionate. Thank you so much for your kindness. I miss him so much tonight but know he is in a better place. Thank you..

Great people, great service, very reasonable pricing.

Yes I can put details on as you wish im not being by any means malicious..my thoughts are that as a long time customer there as you spend a lots of money there isn't ever a break or discount on anything.This place also charges a lot of money for prescriptions however the front desk is always been pleasant.This is what I think!!

The staff is amazing. So caring and professional. Dr. Lou is amazing vetanarian. My dogs have been going there for several years and they are like family.

We loved the tech, she was very nice and courteous. She made this place a lovely environment, she even clipped my dogs nails without asking b/c she saw a need! The vet was nice, but I am not fond of a lot of optional vaccines, just a personal choice. The waiting room isn't the most optimal set up, especially with a reactive dog , as there isn't much space. But, I rated by the service provided, and the care given to my companion was good. Would go back, but prices are a little bit higher than some other local vets.