255 reviews
All reviews (255)
Yelp (15)
Google (240)
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Kim Folino
2 years ago
Very poor service from General manager at Greece store very rude i was given a very hard time returning a autoship order that I was not to receive will never buy from any petco store agine very unprofessional customer service never returned my calls petco does not care for the customers.
Jinelle Vaiana
2 years ago
The gentleman who helped me was so very helpful. He led me right over to the item I was looking for, showed me three options, and then consulted on the pros and cons of each option. I was thoroughly impressed with the customer service! And the purchase (anti-anxiety treats) really helped my stressed-out cats!
Mel Wade
2 years ago
Always friendly staff and exactly what my two cats need :)x
Marie D'Lima
2 years ago
Customer service was excellent from the time I walked in, to locating an item and checking on products available. The cashier helped find items. I was impressed.
Courtney Cross
2 years ago
We always find the absolute best selection of clothes for my pupper here. Friendly staff, clean store. Eva is a fashion icon, thanks to Petco!
Chloe Vonswitzer
2 years ago
Great store and service. I love coming here even if I am not sure what I need, I always find something worth the visit. Service as great and a store I am happy to recommend.
Don Bataille
2 years ago
great selection and priced competitively, friendly staff
Colleen Keehley
3 years ago
Didn't have what I was looking for which was boxed cat food, fancy feast, told it was distribution problem. I think probably out on those ships
Don Miller
3 years ago
Required advice as well as assistance with my recent purchase; Your staff rep was very helpful and impressed to be trained in the product I was considering to buy. She also offered to assist in carrying the heavy product to my car for me.
Susan Brown
3 years ago
Very helpful employees! I needed help and I got it!!
Kat zap
3 years ago
This store always has clean cages and clean aquariums. Well stocked
Joy Soper-Mehlenbacher
3 years ago
The lady who helped me find a few items was very nice and helpful.
Phil Ways
3 years ago
The staff is great and the service is as well!
Loraine Schoenfield
3 years ago
expert advice and service; clean floors and well-stocked shelves; everything one needs for pets, etc.
Arthur Russell Jr.
3 years ago
Wandered thru the store locating items on our own passed by employees a few times actually had to ask them to help us to locate the items we needed. This was our 1st time in this particular Petco
Bill Ribas
3 years ago
Good all around pet store, staff was nice store well stocked
yang xi
3 years ago
Bad pet grooming experience, the staff is unprofessional and refuses guests
Elisabeth Arroyo
3 years ago
Great service. Always someone to help you. Merchandise is at great value. Lots of brands. Mine and my dolly best pet store .
Eliot Gibbs
3 years ago
Had a wonderful experience setting up a fish tank for my two daughters. Syd was EXTREMELY helpful and knowledgeable. She helped us with everything we needed. From the best type of fish to place in our tank to the best water treatments needed. Very happy, would definitely recommend her/this location to anyone.
Pete Rosser
3 years ago
First time ever at this location. Associate that helped my mom was far to concerned about the fish she was purchasing. My mother is over 60 a pisces has had fish her whole life and simply came to purchase 5 fish. Instead was given a verbal questionnaire by the associate (how big is your tank how is the water etc). My mom was very unhappy as she felt the lady was saying she was not competent to care for fish. Customer service horrible will never go back
Andrew Gookin
3 years ago
Lots of stuff out of stock
James Strassner
3 years ago
Not bad in price and associates were really nice and helpful
Lydia Chociej
3 years ago
Friendly staff! Never out of what I need.
William Young
3 years ago
Good customer service and help with questions
Joy Raforth
3 years ago
I like the fact I can get rewards & signed up for auto delivered just have to get the kinks out to adjust my order. Love the fact that they provide singly wrapped face masks since I forget mine half the time. Nice touch
Katelyn Schafer
3 years ago
The store is well organized and the staff has been friendly and welcoming every time I've gone in.
Loralee Longdue
3 years ago
easy on line, easy pick up, nice staff
Diana Villa
3 years ago
I called looking for a certain crustacean, and the girl took my name and number down because she wasn't familiar with crabs... and the next morning I received a call from someone who is in charge of buying fish for store who told me you guys had them in stock, so I rushed over to get them! Overall super happy with the customer experience... You won't see that in henrietta or irondequoit!!
Tom Heagerty
3 years ago
Usually well stocked, staff always helpful.
G Smith
3 years ago
Great selection and very helpful staff.
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Business Hours
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 8 PM
Sunday
10 AM - 7 PM
Popular Hours
Monday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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