Petco Rochester, New York

255 reviews

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Reviews: Petco (Rochester)

All reviews (255)

Yelp (15)

Google (240)

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Kim Folino

2 years ago

Very poor service from General manager at Greece store very rude i was given a very hard time returning a autoship order that I was not to receive will never buy from any petco store agine very unprofessional customer service never returned my calls petco does not care for the customers.

Jinelle Vaiana

2 years ago

The gentleman who helped me was so very helpful. He led me right over to the item I was looking for, showed me three options, and then consulted on the pros and cons of each option. I was thoroughly impressed with the customer service! And the purchase (anti-anxiety treats) really helped my stressed-out cats!

Mel Wade

2 years ago

Always friendly staff and exactly what my two cats need :)x

Marie D'Lima

2 years ago

Customer service was excellent from the time I walked in, to locating an item and checking on products available. The cashier helped find items. I was impressed.

Courtney Cross

2 years ago

We always find the absolute best selection of clothes for my pupper here. Friendly staff, clean store. Eva is a fashion icon, thanks to Petco!

Chloe Vonswitzer

2 years ago

Great store and service. I love coming here even if I am not sure what I need, I always find something worth the visit. Service as great and a store I am happy to recommend.

Don Bataille

2 years ago

great selection and priced competitively, friendly staff

Colleen Keehley

2 years ago

Didn't have what I was looking for which was boxed cat food, fancy feast, told it was distribution problem. I think probably out on those ships

Don Miller

2 years ago

Required advice as well as assistance with my recent purchase; Your staff rep was very helpful and impressed to be trained in the product I was considering to buy. She also offered to assist in carrying the heavy product to my car for me.

Susan Brown

2 years ago

Very helpful employees! I needed help and I got it!!

Kat zap

2 years ago

This store always has clean cages and clean aquariums. Well stocked

Joy Soper-Mehlenbacher

2 years ago

The lady who helped me find a few items was very nice and helpful.

Phil Ways

2 years ago

The staff is great and the service is as well!

Loraine Schoenfield

2 years ago

expert advice and service; clean floors and well-stocked shelves; everything one needs for pets, etc.

Arthur Russell Jr.

2 years ago

Wandered thru the store locating items on our own passed by employees a few times actually had to ask them to help us to locate the items we needed. This was our 1st time in this particular Petco

Bill Ribas

2 years ago

Good all around pet store, staff was nice store well stocked

yang xi

2 years ago

Bad pet grooming experience, the staff is unprofessional and refuses guests

Elisabeth Arroyo

2 years ago

Great service. Always someone to help you. Merchandise is at great value. Lots of brands. Mine and my dolly best pet store .

Eliot Gibbs

2 years ago

Had a wonderful experience setting up a fish tank for my two daughters. Syd was EXTREMELY helpful and knowledgeable. She helped us with everything we needed. From the best type of fish to place in our tank to the best water treatments needed. Very happy, would definitely recommend her/this location to anyone.

Pete Rosser

2 years ago

First time ever at this location. Associate that helped my mom was far to concerned about the fish she was purchasing. My mother is over 60 a pisces has had fish her whole life and simply came to purchase 5 fish. Instead was given a verbal questionnaire by the associate (how big is your tank how is the water etc). My mom was very unhappy as she felt the lady was saying she was not competent to care for fish. Customer service horrible will never go back

Andrew Gookin

2 years ago

Lots of stuff out of stock

James Strassner

2 years ago

Not bad in price and associates were really nice and helpful

Lydia Chociej

2 years ago

Friendly staff! Never out of what I need.

William Young

2 years ago

Good customer service and help with questions

Joy Raforth

2 years ago

I like the fact I can get rewards & signed up for auto delivered just have to get the kinks out to adjust my order. Love the fact that they provide singly wrapped face masks since I forget mine half the time. Nice touch

Katelyn Schafer

2 years ago

The store is well organized and the staff has been friendly and welcoming every time I've gone in.

Loralee Longdue

2 years ago

easy on line, easy pick up, nice staff

Diana Villa

2 years ago

I called looking for a certain crustacean, and the girl took my name and number down because she wasn't familiar with crabs... and the next morning I received a call from someone who is in charge of buying fish for store who told me you guys had them in stock, so I rushed over to get them! Overall super happy with the customer experience... You won't see that in henrietta or irondequoit!!

Tom Heagerty

3 years ago

Usually well stocked, staff always helpful.

G Smith

3 years ago

Great selection and very helpful staff.

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Petco, New York, Rochester

3200 Monroe Ave

Business Hours


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


9 AM - 8 PM


10 AM - 7 PM

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