East Ridge Animal Hospital Rochester, New York

226 reviews

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Reviews: East Ridge Animal Hospital (Rochester)

All reviews (226)

Yelp (21)

Google (205)

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Peter Minchak

2 years ago

Very good Doctors and technicians. Compassionate and dedicated to the animals that come into the office. The animal hospital is under new ownership since October 2021. Staff and doctor seem just as dedicated to caring for animals.

Michael Volino

2 years ago

The staff were so sensitive and caring when I had to put down my pet due to old age. Their prices are exceptional. Highly recommend this animal hospital.

Noel Eisenberg

2 years ago

Great service great owner and vet who really cares about your pet..

Rose Platania

2 years ago

Dr. Licata is a wonderful, compassionate vet. I haven’t been this happy with the care and attention given to my pet in years. I would highly recommend Lakeside Animal Hospital and Dr. Licata to everyone.

Sandra Stidham

2 years ago

Always wonderful! Always extremely friendly!

Stephanie Rech

2 years ago

Dr Licata has been my dogs vet for more than 12 years. She is by far the most compassionate vet I know and treats both you and your pets like family. She has always taken such great care of us from our first puppy visits through to helping our dogs cross the rainbow bridge. She takes the time to get to know your dog and remembers the small things about each of your pets. There is no one better than her!


2 years ago

Wonderful vet and helpful, compassionate staff. Dr Licata diagnosed my cat's issue and had a treatment for him right away. He's doing much better now. My pets are in good hands here.

Kimberly Grammatica

2 years ago

This location can be very busy with customers/pets. My purpose there was to transport a wild squirrel into their wildlife care from my HaveAHeart trap. I called the office first to determine if they could accommodate my squirrel, then brought it to Lakeside Animal Hospital. Be patient with their busy staff and they will take care of you with kindness. Love the hard working folks at this place!

jason furiuso

2 years ago

Called them 3 days ago for a refill on a prescription and the pharmacy has heard nothing .

Gail Aldridge

2 years ago

My dog first got sick in Oct.did bloodwork.In Nov. he got sick. lethargic and stopped eating and drink another $521 of blood work that they could not read or confirm results.passed it from one worker to the next.Went back this past Wednesday for OV and nausea meds.2 days later he was dead. Poor quality care, not professional and passed from one tech to the next each didn't have a clue. BEWARE!! PLEASE find another vet

Bernadette Ayala

2 years ago

Got put in hold for MY FIRST APPT they left me 1o minutes and then they closed with no appt made.

Carol L-Walker

2 years ago

Pinky waiting to be seen. Short staffed as many places are these days...

David Cribbin

2 years ago

Got a rabies VAX certificate quicklike

Jim Guentner

2 years ago

Switched owners, doubled prices. Check out what they left in my dogs leg below. Going somewhere else.

Marlane Napora

2 years ago

I was the only one there. The dog had to get a blood test so he could get his heart worm med. I was there for 2 hours, that is uncalled for.

Robert Fraser

2 years ago

I brought my kitten in for a first well check. My kitten had been in my home for 2 months flea free. Four days after my vet visit my kitten had fleas. Other than that the I was pleased with the visit.

Tracie Jackson

2 years ago

Dr. Licata is a fantastic veterinarian. My sweet little Maisie Mae has fully recovered from her liver shunt surgery thanks to Dr. Licata's observant, and caring guidance.

fingers and board

2 years ago

Long story short persian cat ran away we got him back. He was covered In matts from not being groomed when he was gone. Now, the vet doesn't usually grooming but they got him in fairly quick and did a lion cut. (And other medical needs) I cried happy tears when I got him back, then I laughed for 15 minutes. Thank you to the staff there for getting him back to feeling better

lauren torres

2 years ago

Called because my dog was lethargic, couldn't walk, wouldn't eat and she was laying in her vomit when i got home from work. They said they would call me right back (this was 430pm). Didn't call me back until 1130 the next morning. Luckily I went to another vet, my dog needed emergency surgery. They said if I didn't come in she would have died. Bottom line, they do NOT care!

Louis Simpatico

2 years ago

They are always are willing take in injured wildlife that I bring in and there is no charge. But I always leave a donation. They preform an important service.

Renee C

2 years ago

Worse place ever to take your pet. They don't know what they are doing. Very rude and long wait time to be seen, even know you have an appointment.

Tina Ocasio

2 years ago

Love it there, everyone is so nice

Mitch Kelley

2 years ago

The vet was professional and concise, and they took care of my Max very well!

Nathan Young

2 years ago

I like fish in their lobby. Great vets. Not many exotic pet vets in Rochester

Kelly Falkides

2 years ago

Great vet but long wait

Sam P

2 years ago

I got my flue shot there. ( never been there LOL).

Joseph Alimentato

2 years ago

Such caring people, you know your pet is in good hands

Christine Verschage

2 years ago

Please make sure you get a copy of all records, tests, and x-rays that you have performed on your animal and that you pay for!! The vet H.L. will not give you copy of tests that you have had done because when she does something wrong and hurts your dog to the extent that you have to put your 10 year old baby to sleep because all her organs are failing, you will have no legal recourse. And if you take her to court, she will lie about everything and tell the court that you refused every test although you didn’t and took your baby girl Nina to see 2 other vets to save her. I took my baby Nina in for possible allergies or diabetes. She still has NEVER turned over the x-rays that were supposedly taken before performing a surgery. At this point, I just hope the State Dept. of Education will pursue their charges against her.

Jaclyn Ponticello

2 years ago

Always been a good experience w my animals.They are very caring here.

Adam Steinmetz

2 years ago

Friendly on the phone and courteous. Gave us an appointment without fuss for our newly adopted ????. Holding out on last star until our visit next month...

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East Ridge Animal Hospital, New York, Rochester

60 Dubelbeiss Ln

Business Hours


8 AM - 8 PM


8 AM - 8 PM


8 AM - 8 PM


8 AM - 8 PM


8 AM - 5 PM


10 AM - 12 PM



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