Animal Emergency Clinic of the Hudson Valley Poughkeepsie, New York

111 reviews

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Reviews: Animal Emergency Clinic of the Hudson Valley (Poughkeepsie)

All reviews (111)

Yelp (23)

Google (88)

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Stephanie Derentiis

2 years ago

Despite some of the bad reviews I took a chance and went. I have to say they were amazing and professional and very sweet. They took my dog in asap and called and explained what was going on. I would highly recommend them. The staff was amazing.

Alyssa Faria

2 years ago

Don’t believe the low rating! Every single person I encountered today from the person who answered the phone, to the person who came outside for my dog, to the doctor treating him was extremely compassionate, kind, and professional. This is the exact team you would want in a stressful situation. My dog swallowed his gps AirTag today and after a quick Google search realized the lithium battery was deadly for him. We called ahead and they took down all our information and put us on the wait list. The whole process from the minute we got there until we left took about 30 - 45 minutes and the doctor called with updates twice. They even gave back the retrieved gps tag (which went right in the trash) along with the X-ray video. Honestly don’t listen to the other reviews! Call ahead, find out the wait time, get on the list, and be patient. It’s an emergency clinic so they can’t control how many other pets are there before you, just know they will take excellent care of your animal when it’s your turn.

Ashley Palmer

2 years ago

If my dog had a life or death emergency coming here would have killed her. My grandmother's dog had an allergic reaction and her face was so swollen she couldnt see, we waited 2 hours until the Benadryl we had given her at home kicked in. By that point the dog was fine, but we were told they had 2 people ahead of us and an emergency, you would think possible anaphylaxis is a bit more urgent than a two hour wait just to be told wait longer.

christina vazquez

2 years ago

My cat sustained a serious injury after climbing into the wheel well of a vehicle. The clinic saw him immediately/ triaged and started treatment. He was given pain meds to stay comfortable during treatment. The Dr communicated thoroughly and patiently with me. The tech and reception were also thorough and patient. Everything was curbside due to covid and I appreciated their concern for mine and their own well being.

Dave Stewart

2 years ago

Hannah, vet tech Extraordinaire, is nothing less than a saint. We need more people in the world like her

h3tx_Mike

2 years ago

Just took My Dog here who woke up panting and heart pounding and because they were closing they decided not to do any test but sure charged Me over $200 and told Me to call My vet. Guess getting home is more important then the Animals to them. They are very unprofessional, I would say trash bags and only hope if they have pets this happens to them. Karma is a mother and it will get them. Do not come here if you have a choice.

The Real LB

2 years ago

If it's a dire emergency bring your pet somewhere else. My dog's face was the size of a balloon and we were in the car for over an hour and never got called to go in. Thankfully as soon as we noticed her face was swelling we gave her benadryl so after an hour and 20 minutes the puffiness started going down so we just left and she's better now but if we didn't have benadryl my dog would probably not be here right now.

Allison Gish

2 years ago

I was so glad they were open last week when our precious kitty had sudden onset saddle thrombus and had to be put down. They took such good care of our boy, and everything they did helped him feel more comfortable and calm in those last minutes. They saw him right away and let us be with him despite COVID protocols. I can’t thank them enough for the care and compassion they showed him and us.

Elaine Watton

2 years ago

Granted, I should've called before I drove to this place but I'm babysitting a dog and it's tail is completely raw and he is visibly uncomfortable. When I arrived here and called, the woman who answered the phone said "why didn't you call before you came here? There's a 4 hour wait. You need to go BACK home and CALL again to see how long the wait is" (even though she just told me it's a 4 hour wait). I did not have time for stupid today so I called a different place and got an appointment. The rude, nasty service immediately turned me off.

Jackie Gallo

2 years ago

Dr Z; Not compassionate at all; wants money upfront, and if you don't have it oh well say goodbye to your pet for an emergency clinic the total experience was very stressful and shady. when your pet is in distress there is no other place to go in the area the way they operate is MONEY MONEY MONEY and not just in the best interest of the pet or the owner, money upfront or no service to your pet, I was told I don't make the rules this is how we operate...what a shame.

Jeannie Monaco

2 years ago

Took my 14 year old Boston because he was in respiratory distress and they took him in right away and gave him a sedative and oxygen to help him while we decided what to do next. Unfortunately it was time to put him down. Everyone was very nice and comforting.

Scott MacPherson

2 years ago

I can not be more grateful to the Animal Emergency Clinic of the Hudson Valley. My 6 year old Greyhound got herself injured. A 3" cut on her hind leg down to the bone. Dr Zancope immediately calmed my fears very early on a Sunday morning. They took my baby in performed surgery. Updated me regularly. They cared for her until I could pick her up from work. All the while giving updates on her condition. Dr Zancope and the team at AEC of Hudson Valley have my sincerest Gratitude. I am so grateful to have an Animal ER close to home with competent caring Doctors and Staff. Again Thank you so much Dr Z and the medical Team at Animal Emergency Clinic of Hudson Valley. Sincerely Scott MacPherson

Adam Gerkhardt

2 years ago

We had to bring our dog in on Friday night for an ear infection and ataxia, they were so good and so caring not like some other emergency vets in the area.

Gina parent

2 years ago

This place really don't care about anyone or animal. Says they are open Thursdays and go there and was told they was closed. My pet needs help and can't get it. All these vets around me have no compassion!

Svenn O

2 years ago

Brought our dog here Labor Day weekend after a bad fall expecting no vets to be opened. Dr. Z was very reasonable and realistic about our dog's condition. Services were very reasonably priced. Friendly staff.

Keisha Otey

2 years ago

They killed my dog !!! I paid in cash $2176.38 for a down payment cash another $2000 when she would have been released. Her surgery was done at 4am even though she was there before 3pm. Dr. Said she came throuhj with flying colors. Then he called me back 3 hrs later saying she had a ripped trachea. Like she had that for awhile she would have been having complications years ago. I loved ♥ ❤ my poodle 11 years I handed herbright over to the BUTCHER NEVERV AGAIN.

JoAnn Martin

2 years ago

Took our dog Tucker there this past Sunday night for a bad laceration on his leg that needed to be stitched ASAP. While they could not promise he would be immediately taken, for example if an animal came in not breathing, they would do their best to get him right in. When we got there we had to wait only a few minutes. They were very kind and did a nice job stitching him up (20+) and cleaning the area. They took the initiative to communicate with Tucker's primary vet and we received a call from them on the first day to check in and schedule his stitches to be removed. We are now on day 2 of having him back and he is doing fantastic. No infection, eating fine and bowels movements and such are great. Thank you Animal Emergency Clinic of Hudson Valley. Tucker and his family are very grateful.

Melissa Ruggeri

2 years ago

Sadly I woke up today and had to put my baby down. AEC was pleasant to work with. The staff was caring and considerate. Manny had a peaceful passage. I highly recommend AEC. Thank you!

Joe Mo

2 years ago

Not so good. We called them at midnight when our beagle seemed to be having issues delivering her puppies and were told not to worry that it took some time to deliver all of them. At 5:30 am we called again and were told to bring her in. They did an x-ray and told us that one looked like it was breech but we came to them too late because they were closing soon and couldn't help. They charged us $300 and told us to go to a place in Brewster but would need $7000 for them to see us and help. Well after some calls and getting in touch with who is now our new Vet we ended up in an amazing Emergency Hospital in Katonah-Beford area. Wasn't $7000 and they actually refunded us some money after taking care of our Belle.

Tiffany Caballero

2 years ago

I honestly would have given 5 stars, everyone is great! Skylar handled my dogs with care. She was so kind! Everyone who helped me was very pleasent, the other receptionist was sweet. The assistants that came out were all were kind and handled my babies with care. The doctor called me after seeing both dogs and went over in detail the exam and what was done. I loved it! They saw my pets in a timely fashion being an emergency facility, BUT THE RECEPTIONIST CINDY. I have never been spoken to in such a nasty unprofessional demeanor in my entire life! I was stressed as is with my pets emergency. This woman had no compassion. I don’t even know why she even works in the animal care field. As a fellow receptionist/assistant at another vet faculty that was closed, I never would ever speak to a person in such an unprofessional way under any circumstances. I was nothing but kind my entire visit knowing what it is like working in this field.

Michelle Neidkowski

2 years ago

In retrospect, I wish I had given more thought to taking my dog here. My dog was making frequent diarrhea overnight and her regular vet could not get us in on a Sunday. Knowing that it was an issue that was ongoing, I did not want to wait a day to get to her regular vet so I decided to bring her here. They get 2 stars because they were able to have me bring her right away and because the tech who took her into the building as well as the tech who returned her were both polite to deal with, plus, they relieved her symptoms. I understand they cannot let clients into the building but sitting in your car in 80° sun is not pleasant, however my priority was my pet and they did warn me in advance. When I pulled up and called, the person on the phone could have been nastier but also could've been a lot nicer. She asked me a series of questions and seemed impatient to run through the roster of questions and unfortunately, I guess some of my answers were not "yes or no" to fit into her little box. They came out to get my dog fairly quickly and I was able to give additional information to the tech. Dr. Kosofsky called me shortly there after, and keeping in mind I had very little sleep the night before and was getting confused as my dog had multiple recent visits to her regular vet, the vet seemed impatient and I agree with another reviewer, almost condescending. When you have a pet parent in an emergency situation, a bit of compassion would go a long way and even if you're busy, rushing through asking a client questions about their pet is not helpful or caring. Also, I wish the vet had explained what a Giardia test is because if she had told me what it was, I would've told her not to do it so I could've save myself some money but so be it, I probably should have asked knowing that our regular vet already performed that test when we adopted the dog. There were a few higher priority cases that arrived after me so in total, I was waiting about an hour and a half to two hours for my pet to be returned to me, which I understood could be the case. For the cost, I wish they had done some of the testing that my original vet recommended we have done. So I guess I think of this like the ER, you're going to pay a lot and get the most basic remedy. They will treat the symptoms but not resolve the problem necessarily. My pet's diarrhea stopped, which was the goal so for that, at least I had peace of mind. So my only other complaint is that yes, it is Covid, and I understand you don't want people in the building however, going back to the fact that it was 80° out, and I was drinking water in my car, I had to use the restroom after sitting there for an hour. I called and asked them to use the bathroom and they informed me that I could not come into the building and there are two gas stations down the road that I could try, so that's what I did. Overall I am relieved that my pets issue was attended to quickly and a basic issue resolved until I could get her to the regular vet today, but because of the attitude of the person on the phone as well as the vet, and the cost, I would not return here. If I ever need an emergency hospital again, I would consider driving further out of my way. They offered to keep my dog overnight and said I could pick her up in the morning to take her to the regular vet but I declined. I have no idea how much that would have cost but it was not worth it in my mind.

Shanasia Robinson

2 years ago

OMG I will sing praised of this place from the rooftops if I have to. Dr. Zankoff, I think his name is, and his amazing nurse Stephanie are ANGELS. Guardian hospital had told me that my dog would either need an expensive $12k surgery or to be put down or surrendered and we pleaded with them for alternative solutions. Then we called Animal Emergency Clinic back and they did everything in their power to help our poor pup. We took him back this morning for another X-ray and they said the blockage was CLEARED. I was crying so hard with happiness. I wish he was a regular vet so I could take my baby to him every time we have a problem. They gave me hope when I was at the end of my rope. ILL FOREVER BE GRATEFUL TO THESE WONDERFUL PEOPLE.

Kara Bajcar

2 years ago

Took my dog there because she was attacked by another dog. (I myself am a veterinary nurse) Was told my dog was fine and there was no severe injuries. Sent home with 5 days worth of amoxicillin and no pain meds. The next morning her entire neck was so swollen and she wouldn’t stop panting because she was in so much pain. Immediately rushed her to a real emergency vet (veterinary emergency group) where they sedated her clipped and cleaned the area. Changed antibiotic to something stronger and prescribed pain medications! Shame on this place its a joke. Shouldn’t be allowed to call themselves an emergency clinic. They just want money… they don’t have smart staff members either. Very rude receptionists and not so knowledgeable technicians. Stay away from this place!!

Michael Naccarato

2 years ago

If I could give this place zero stars i would. I would never bring my dog back here ever again! This place is a scam an all they care about is money .My dog hasn’t eaten her food in 24 hours an is throwing up. Due to covid I wasn’t allowed inside. $115 just for my dog to walk thru the door. Got X-rays done $204.46 all for the doctor to tell me he can’t see anything cause there seems to be fluid in her stomach… a bowl of water she drank 20 min prior. Doctor suggested her stay over night $1200.00-$1500.00 to keep her over night to keep a close eye on her which I refused cause that’s ridiculous. Still walking out with a bill for $450. Then when the women came out to give me my bill an dog she had the nastiest attitude as if I’m not doing the right thing cause I wouldnt pay someone that money to keep my dog overnight an had to sign paperwork stating I refused the stay. I highly suggest no one ever being there pet to this emergency clinic cause all it is to me an others I’ve spoke to outside while waiting is a money pit! They catch people in a vulnerable state of mind trying to care for there pets an try an get every dollar out of them.

Jean Flynn

2 years ago

I had a wonderful experience at this practice this past weekend. The techs were kind, understanding, and professional. Dr. Haumaier and Dr. Kosofsky were both responsive and gave me complete updates on my dog's condition. I never had to wait more than a few minutes for anyone's attention. Dr. Haumaier performed surgery on my pup which was thorough and well executed. I was surprised with the small size of the incision given the extensive abdominal work that was needed. My pup is healing well. I am delighted with my experience here and I will absolutely return should the need ever arise. Thank you to the entire team working Memorial Day and night 2021.

tatum talburt

2 years ago

This place is horrible misdiagnosed my older English bulldog. Refused to offer help.after this.was. brorought to their attention very rude and disrespectful on the phone. Both the receptionist and the doctor. I wouldn't bring my pet here if to was the last place on earth. $369 and they still can't tell me what is wrong with must dog. THIS PLACE IS GARBAGE

Shaun Morano

2 years ago

My story is short and not so sweet I arrived at the animal emergency clinic with my dog who seem to be unresponsive and had been absolutely fine hours before. When I called I found out that Dr. Z was on as the vet he is the most uncompassionate veterinarian that I have ever experienced in my life. He had pressed grudges against me while I was a volunteer at the Dutchess County SPCA where he practiced very unprofessionally well I sat there and cried as this was my Second time of using their services I was scared to death for my animal. When did veterinarians stop being compassionate and make you feel like less than a human animal lover? The staff when I was yelling out because the vet was yelling at me she was screaming at me and telling me that I was the reason that veterinarians commit suicide due to this abuse? Seriously I am here with my dying dog, And of course with Covid you can’t go inside but I guarantee you they go in the grocery store!!! Their rooms are big enough to be sure to stay 6 feet apart and I’m sure we all had our vaccines. Dr. Marco Z Came out yelling at me asking me what I wanted to do we spent more time on the phone than them taking care of my dying dog ! This veterinarian had the nerve to ask me why I bought him a dog in this condition? Is he serious I thought that’s what an emergency vet did except he’s not qualified. He asked me to sign a paper to put her to sleep because I couldn’t afford $1500 to have tests done to A DYING DOG as he proclaimed!!! He then proceeded to yell at me and tell me that when I would come to the Humane Society which I think he meant the Dutchess County SPCA with my pets that I allowed to get so sick before them being seen that I was the bad person. When I was upset and yelling at him for treating me that way his vet tech a heavyset girl with red hair was screaming at me and telling me that I did not need to come back there to find somewhere else to go and treated me with so much disrespect that my last few minutes I had with my dog taking her last breath‘s they made to be the worst situation That anybody should have to go through with their beloved pet of 10 years. Please if you people love your animals do not go there they do not treat your animals humanely or their owners

Kevin Waterman

3 years ago

The vet was heartless. Our cat was dying and she was trying to push a $400 blood test on us and in the same breath told us that she'll probably die anyway. Do NOT...do NOT bring your animals here!

Sarah Mercier

3 years ago

My 15 lb dog got into 2 Hershey bars and I called all around and was grateful this place was open on a Sunday. They told me to come right away so I drove the 35 mins to get there. They told me to call when I got there because we couldn't go inside due to covid. I called and they said they would come out to do an assessment and then take her in. I waited 15 minutes and they didn't come out so I called again and they apologized and said they were coming right away. I waited another 45 minutes and no one came out. I ended up leaving and going to another vet and my dog started seizing on the way there. This is absolutely the worst vet I've ever gone to. My dog could have died and these people never even made it outside to do an exam. I would have given them zero stars but that wasn't an option.

Jason Rugar

3 years ago

Please for the love of God do not bring your pet here I brought my cat hair Sunday night The only thing they cared about was getting money I called for updates They say they will call me back and never did Call me back got hung up on twice Picked hem up Monday morning And Brought hame to his vet Where they diagnosed him with something else I understand that there only one in the area But you'll be better off driving a little bit farther to Another emergency vet

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Animal Emergency Clinic of the Hudson Valley, New York, Poughkeepsie

84 Patrick Ln Stop 8

Business Hours

Monday

6 PM - 8 AM

Tuesday

6 PM - 8 AM

Wednesday

6 PM - 8 AM

Thursday

6 PM - 8 AM

Friday

6 PM - 8 AM

Saturday

6 PM - 8 AM

Sunday

6 PM - 8 AM

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