Glebe Pet Hospital Ottawa, New York

Best animal hospital in Ottawa.

I honestly cannot believe this clinic has five star reviews. I have two 14 year old dogs. One was diagnosed with cancer and I had been watching him closely for signs of pain, I knew he would let me know when it was time. Finally that day came. Which is one of the days you fear most, especially since I’ve had them since 19 years old. Rocky was everything to me. My entire adulthood from 19-34 years as been spent loving them, and i did a fantastic job. I called all around, this clinic was close and the most reasonable price. I have been with two friends, one to put her dog down at Alta vista, and the other friend to bring her already passed dog (to Boyd). Both experiences were as good as they could be. Empathetic staff, they spoke softly, answered questions. The one being put down had a couch to lay on, and me and my friend were sitting on the floor with him the whole time. It was a comforting setting for how hard the situation was. The room I walked into was sterile, a small table, nothing comforting. It was worse than a normal vet room. Not to mention the table barely fit my dog. I had my second dog with me as they’ve been partners for 14 years. He hardly paid attention to my dying baby, didn’t approach me softly and was completely apathetic. It was all business. Completely not what I was expecting given my previous soft experiences with my friends dogs. They explained the procedure to me and I asked for a little more time with my boy. They obliged and left the room. When I was finally ready for the hardest decision as a pet owner, my brother told them and they came back a couple minutes later, said they weren’t ready and left again. When a pet owner finally is ready to let go of their family member, you should listen and not leave the room again and leave them to sit some more on “their time”. He came back in, I asked if my sweet girl could be on the table with her partner to comfort him, (it’s been just the three of us the entire 14 years) and he gave me a hard time. The vet, I’m assuming dr Fattah, spoke to me with tone the entire visit. Finally I said “are you seriously giving me time right now, at my dogs death? How are you this apathetic”. He backed off but it ruined what should have been a sad but beautiful send off for my boy. I was shocked. On my way out, all the staff stood there and so apathetically and almost robotically said “sorry for your loss” and not one voice sounded meaningful or empathetic. Not one. I’ve never experienced anything like it. I will not be taking my other dog there when the time comes. I could never knowingly send another dog off to the next life like that. I did a disservice to Rocky that day going to that vet. Not to mention they charge $23 dollars for a clipping of your own dogs fur, it’s your dogs hair. Something you’ve touched countless time everyday for Years. Totally profiting off of grief and vulnerability. Do not take your dog there. Even my sweet and polite brother was shocked and told me I should write this review. Don’t do it. Go to Alta vista. Pay the extra dollars to put your animal down at home. Anything but that place.

This is the best vet in ottawa. They are reasonable and honest. They don't try to rip you off and charge for unneeded things.

The staff were super friendly and so kind and gentle with my kitten. There was no wait time at all and her treatment was affordable.

Awesome pet hospital!! Everyone is hardworking, dedicated, passionate, loving, and caring. We feel very much in great hands when we bring our pets here. I highly recommend!

Super rude admin staff. Inconsistency with veterinarians & frequently have sub vets. They’ve become very unorganized and rebook scheduled appointments frequently.

Didn't ask for the dog's history. Gave inaccurate information about the nature of the dog's injury. Told us he'd never get his sight back in the injured eye. Blamed us for the dog getting hurt because of the type of collar we use (halti) . Shamed us for asking about the cost of different treatment options. Refused to answer our follow up questions. We got a second opinion from a different vet . Dog is completely fine.

I’ve booked time off work several times to take my new puppy for his second vaccinations. I have had my appointment cancelled several times with short notice and have had to book new days off work several times. My puppy has since developed symptoms of a uti and I have been counting on going in to the vet this week to help him. When they called to rebook my appointment today I expressed my concern about the UTI and waiting longer and the girl on the phones response was “well I can cancel your appointment the “. Very frustrating. very unprofessional. Lack of compassion. Upon booking a new appointment for my puppies 2nd round of vaccinations, I was informed that since he missed the 6 week mark (because of my appointments being cancelled) that he will have to start over all of his vaccinations. Thank you Glebe Pet Hospital for wasting my time, my money, and putting me in hot water at work. Steer clear if you’re looking for consistency and quality care.

If there were more stars they would have earned them. Way more then fair on what they charged. Professional and went above and beyond.

They don’t care about your pet !!

Great place just a little expensive now considering they're one of the only vets in the area to take in new patients due to Covid. Nonetheless, they are great.

Was told by other vets to stay clear of this hospital Unprofessional Inconsiderate Inconsistent Unreliable Stay clear of this place !!!

Dr. Fattah and his entire team are absolutely top notch. Calm, patient, and eminently understanding of pet owners’ concerns. We always leave the clinic with peace of mind, confident that our dog has gotten the absolute best care possible. The priority here revolves around the pets and it shows.

Smart vet. Good workers. Clean environment. The cat that lives in the office has three legs. He was a rescue. Sells high quality food and treats also. The vet has a cat.

my sister worked here for co-op and she said that the water in the bathroom was not very clean and she also said that one of the puppies there split his water and they did not replace his towels and the puppy had to stay there for 3 days because of a surgery. We also brought our puppy there once and i would give it a 4 out of 5 stars for that but overall it gets a 3.

I have always had good experiences taking my cats here. Last time i came in there was a bit of miscommunication, possibly just on my end, but they immediately responded to my email and got things figured out for me. Thank you to all the glebe hospital staff for being here for our pets ❤️

Don't bother leaving a review if you get poor service here-- it's actually their policy to retaliate for such. I dropped my dog off for his scheduled surgery this morning, but then got a call that because I left them a less than positive review weeks ago (for terrible service) they will no longer do the scheduled surgery & I now have to leave work early to pick him up. Not only will they not try to do better, they'll actually pull such childish and unprofessional stunts like this.. At least they did so before the surgery, because I can't imagine people who behave like this can actually be trusted with something so serious.

Dr Hussein, if you read these then you should go back and read my email where all i ever asked for was to move the surgery a few days earlier and NOT TO CANCEL the lump removal. I just read the last entry the file and horrified by the level of misinformation you were fed. I never questioned your abilities and the notes make a lot of "Claims" that are simply not true nor mine. If mistrust was an issue i would not have asked to move the appointment earlier and let me re-iterate that i wanted to do it all as we had discussed. Had you taken the 2 minutes to talk to me instead of relaying messages based on someone else's interpretation, you would not have thrown away a 7 year relationship at a time when my dog needed you most 6 days from his surgery. You are welcome to review the email i sent asking for the new apt and call me if you want. Elias

They're curbside only, which is HORRIBLE, but hopefully that's just the law (although what a backwards law - in human medicine, this is recognized, and in-person consults have been back for a long time now because it's essential to patient care.) Dr. Hossein seems to genuinely care for animals, the staff are a little green but this seems to me like a good sign - they run their clinic like a clinic, not a business, which is more than you can say for most veterinary practices these days, unfortunately. That's not a knock on other vets; I get it, the profession is between a rock and a hard place (high cost of education, combined with clients who don't have the means to cover their pet's life-threatening needs because this industry is entirely private.) But it's nice to know that we have slightly more humane options in this city. Glad that my kitty and I accidentally got "stuck" with this one because Pretoria isn't accepting new patients.

Unprofessional, the receptionist and vet both man handled my cat, were incredibly rude about the health situation. Poor communication skills and accusatory as if I want my pet to be in pain. I brought my cat in for a rash that has been persistent for a few months and have been trying countless things to remedy. I had a 15 minute encounter with the vet and receptionist who simply told me to get more cream, which I said did not work and then told me to keep my cat in a cone which I have been doing. Will not be taking my pet back here and recommend you avoid this unprofessional environment.

Great, caring staff and professional treatment.

Friendly and knowledgeable staff ! They always take good care of my Husky ????

Helped my guinea pig and gave good advice. I found the place to be a bit dingy but otherwise I was very happy with my visit.

The Veterinary Technician Malika is very thorough when answering questions and relaying information. She’s a great help and so nice to speak to!

Dr Fattah is an amazing vet Kind and compassionate. Staff are kind but can seem unorganized.

Their method of euthanasia is barbaric. My cat's last thoughts before dying was struggling to get out of this awful mask before they put a long needle in her heart. I have never seen this method before, and never again will I see it. It was AWFUL.... Please don't go their for this procedure....trust me when I say, you will regret it.

I would give it more stars if I could this place is fantastic the staff is amazing the vet is even better I highly suggest and recommend this place for all types of animals

This is one of the only well priced vets within the city limits. My dog had an eye infection and most places said $100 + just to see the vet, not including the meds needed. Their consultation fee was only $75 ($85 with tax). Total was $116 which was about what most places wanted just for the consultation. Thanks so much!

Had our cat neutered and vaccinated here. First interaction was shaky because the employee hated her job, messed up our appointment times and seemed very unethused about booking future appointments. When I called back apparently she quit, the vet is nice and quick...he does his job but not very descriptive could be because of covid ans curb side drop off. Either way all in all good turn out for our Jupiter. Just don't go here if you want a lovely connection with your vet lol they are busy

These are a good vet with fair pricing. They can be a little slow with food, medication and faxing other vet offices though. The vet techs are always great