Centretown Veterinary Hospital Ottawa, New York

I started going to Centretown Vet when I adopted my cat from the Humane Society 4 years ago. They have been wonderful in every way. I now bring my 9 month old cockapoo there as well. I feel like the Vets and supporting staff there really care about the animals, as well as people. They are taking Covid regulations very seriously, so for all my appointments lately I speak with the vet over the phone. It has not changed the service whatsoever. My dog has major separation anxiety and the vet gave me the best advise she had but ultimately said we can refer you to a Veterinary Behaviourist as well, which I opted for. So now with a mix or training and medication my dog is improving with her anxiety. Another example of excellent service during the pandemic was her spay. They provide pain medication before hand to relax the animals. They called me when her spay was complete to tell me how she was doing, and explained how she's the happiest dog they've ever seen - wagging her tail while they are talking even though she's too sleepy to open her eyes. The surgery was also done very well I assume because she healed extremely quickly and seamlessly, even though I couldn't manage to keep her calm at all - the sedatives I was giving her to stay calmer during the healing process were no match for this energetic pup. They took into consideration her anxiety when discussing the surgical onesie vs. cone, saying they recommended the onesie. It's the thoughtfulness like that that I really appreciate. I would absolutely recommend them to anyone looking for a vet clinic in Ottawa.

My dog Brady had been with Centretown vet since 2017 when we first adopted him. I was very fortunate to have Dr. Finsten as his vet since she joined the practice. Brady had a lot of health issues, including separation anxiety, food allergies, gut issues, dental issues, and worst of all he had lyme disease, so kidney disease was a risk. Unfortunately that became a reality but fortunately we received amazing care from Dr. Finsten and amazing customer service from all of the vet techs and receptionists. I can't thank you enough for all of the patience, advice, and quality of care that you provided Brady, especially towards the end. I know he was a much loved visitor of the clinic (too often!) and really appreciate all of your compassion and professionalism throughout his life and especially his treatment. I would really recommend Dr. Finsten and Centretown Vet to anyone who is looking for good quality care for their pets.

They offer friendly service but unfortunately it’s difficult to get an appointment these days

Fantastic clinic. Super helpful and kind. No matter how busy they are, they always make you feel valued. Joni's vet, Dr. Cooper, has always taken such amazing care of her. We're going to miss her very much when she retires, but we know everyone at Centretown will treat her with the same level of care and professionalism.

Professional, friendly and helpful staff. I'm happy that I'm always given a range of options for treatment for my pet and I never feel judged for what I decide.

Best vet in town super friendly

It says right on their website homepage that they're accepting new clients but when I called I was told they're not booking any new patient appointments until February 2022... Should probably update the website.

Even after moving out of the neighbourhood, I continue to bring my cat to CVH for his check-ups. Efficient service and scheduling, plus a down-pat COVID protocol for vet visits.

Awesome service my Cat loves them.

I’m thoroughly impressed with Centretown vet, they are responsive, compassionate and give you thorough explanations for their recommendations. The vets also respond by email with all the details from tests and treatment plans made. Yes, they are super busy but as is all the vets right now in Ottawa. They were able to book us within 48 hours for ‘emergency apt’ and provided us with guidance over the phone on next steps, sign and symptoms to look for and a plan going forward. Unfortunately, we needed to put our dog to sleep & despite it occurring at the emergency vet, we received flowers and a card which was unexpected and lovely. Highly recommend ❤️

I've been taking my cat here for 8 years, they've always taken great care of him. Staff are friendly and informative. Lovely place and people.

Unfortunately due to covid and the # of additional pets looking for care, I had a hard time getting my dog seen for allergies and GI issues. He was licking his paws raw and was going to be taken to the emergency vet in the next day or two. I think her name is Alison? Took my call, was very understanding of the situation and in less than 24 hours I got my dog seen due to a cancellation. Dr. Cooper saw my dog, did not rush considering how busy clinics are right now, and took the time to explain everything to me. 5/5 service and care. Thanks again!

Dr. Finsten and her team are excellent, caring humans. They give great advice and service. My cat and dog love it there!

All the staff is so kind and genuinely care for your pet!

We switched from Britannia Heights vet whom we found to be rude and a generally unpleasant experience. Centretown is a welcome change. Very friendly staff and good experiences for our puppy.

Very great first experience with our puppy

. Told to bring my sick dog in got charged 175 and told sorry we can't do any surgery you will need go new clinic waste of money

Professional and more importantly, take great care with Tino.

The vets and staff at Centretown are the most helpful, kindest, and compassionate bunch. The care they've provided my high-maintenance cat over the years has kept me calm and sane during some difficult health issues. They're so lovely there that Kevin (my cat) looks forward to his vet visits, and patiently waits in his carrier because he knows he'll be getting so much attention soon. their prices are reasonable and standard for a bigger city vet, but the level of care they provide is invaluable.

Very conscientious. Animal patients are handed off through an airlock and the vet discusses the pet's situation over the phone. Purchases of meds and food are placed on a table outside the front door where the pet owner can pick up the purchases.

Hubby and I have been brining our kitties to Centretown Vet since 2008, and we positively adore them. Over the years we've dealt with every single member of their team: they go above and beyond to make us feel welcome, informed, and put our nervous kitties at ease. Years ago when one of our cats passed away at a young age, our vet cried with us and even sent a handwritten card and flowers. We were so touched. Our current kitties are now senior citizens and Centretown is helping us keep them healthy, happy, and comfortable in their golden years. Proposed treatments and pricing are always transparent and well explained, and never feel excessive. Our appointments never feel rushed, and even now that we can't go inside, the vets and vet techs call us to discuss everything in impressive detail and answer our questions. I want to give an extra special shout-out to Brenna, the vet tech who runs Centretown's nutrition program. I honestly get more time with her than I do with my family doctor! Brenna checks in with us weekly to help manage one kitty's weight and the other's joint pain and early kidney issues, and provides us with detailed guidance and notes. And she does all this for free! I'm completely blown away by the level of service and care she provides. Thank you Brenna!

Dr Finsten is THE best.

The staff here are great and very friendly.

Great care, not super expensive. I really like our vet.

Such a wonderful veterinary hospital. Dr. Finsten and team have always given us the best care and are truly invested in our pets. We have had better care at a fraction of the cost since switching to this practice a few years back.

Centretown will work with you to get things done and make sure your pet is well looked after. I really appreciate their efforts to make sure my pup is healthy. I've been going here for about 10 years! :)

I can't say enough good things about Centretown Veterinary Hospital. My boyfriend and I brought our cat here because he is getting older and experiencing a few issues. Because of his advanced age, we were nervous to take him out of the house and expose him to any potential stress an exam and tests might bring. They helped put us at ease from the first phone call because they are so friendly and kind and answered all of our questions. On the day of the visit, they took him in right away and Dr. Wong examined him. She was caring and professional, taking the time to explain everything thoroughly. Our cat needed a few tests done and they took really good care of him, plus we got results back very quickly. The entire team here is amazing. They seem to truly care and want to do the best job for you. I am so glad to have brought my cat here and would recommend anyone who needs a vet to look no further.

Kind, friendly staff where I'm nearly jealous of how much attention Tazz gives to there staff lol - The one place my dog kisses the staff more than me.

prompt and courteous.... and not to expensive

Very good place, good service, staff are very polite.