Chapel Hill Veterinary Clinic Orleans, New York

Love this place. Have been going to them forever The staff is wonderful. The vets are great!!

Great experience for a first visit with my dog❤

I would NOT recommend this vet. The receptionists are so rude an unhelpful. It's like you're bothering them by asking them to do their jobs. For example, they couldn't even get us a prescription for pills for our dog who just had surgery (elsewhere) in the same day. My husband ha to make a fuss for them to do it. They also misdiagnosed his torn ACL. At first, they said it was hip arthritis when really he had a torn ACL. They made us do pointless expensive x-rays to verify this. The specialist that did the surgery in Montreal said that x-rays weren't necessary. "A good vet should of known right away." They also informed us that they x-rayed the other knee when they didn't need to and when we asked them not. There are numerous other examples. Overall, they are unsympathetic, unwilling to accommodate, and simply do not care about the animals. This vet is all about money and nothing else. AVOID!

These clowns only care about one thing...MONEY least compassionate veterinarian I've ever met

Dr. Rozon is the best!! He cares about my animals and I would never go anywhere else!!

Fantastic staff, feel totally comfortable bringing our cat and dog here for the last 7yrs. They love animals as much as I do.

Came in with a squirrel and left with a dog. Amazing free upgrade!!!

Have been bringing our two beagles here for many years now. We just suddenly had one of them deteriorate with cancer over the course of 3 weeks leading to us having to make the difficult decision to help her fall asleep for good so that she wasn't in pain anymore. (sorry for that part). What I do want to communicate on here is that the staff has always been fantastic, however in our toughest moments they went above and beyond in how they cared for our dog. When we were having a really tough time with this whole process, they were all empathetic and sympathetic to our situation. We couldn't of asked for better service. Definitely recommend.

Been with them for years, very pleased with the service

Annual visit. Professional, friendly and super service. Thank you for another great visit.

I have been frequenting this place with my family pets for many years. I've always found the staff wonderful and the veterinarians knowledgeable. Great place for your pet.

0 stars we had a dog named Victoria and on the phone they said they only take emergency, so they didn't take our dog and 2 days later she past away FYCH (**** you chapill hill)

I’m giving them a 5 star rating because the staff is superb however they get a one star for poor management / ownership . The doctors need to hire more staff as they have people waiting long periods of time outside which is unprofessional. Hire more staff if your busier than ever jeez. Good business dictates this but maybe they are trying to save a dollar but they require more staff!!!!

If 0 stars was possible, they would get 0 stars. They basically let our dog die and did not take her for urgent care. If they had taken care of our puppy, we would not be grieving. They clearly stated that they took urgent care but that was just a blatant lie. Don't lie and be better next time. RIP Victoria 2016-2021

Great place with nice people that care

Love the staff. They are very caring and take great care of your pet

The team here is very responsive, helping us get our dog on the mend the same day they suddenly had an issue. They have been an integral part of keeping our dog happy and healthy!

So far it's been a great experience, helpful staff. Our journey with them has just begun!

Is 0 stars possible? These vets were not there when our dog got sick. Did not even provide an option. They upsell everything to unknowing customers. Now during covid you are supposed to go out front and knock or call. So I went to pick up the 500 worth of meds we definitely dont need and sat waiting for 1 hour. I had already paid for the meds and was just there to pick them up. Good service quality is usually to under promise and over deliver. Chapel hill vets over sell, over promise and under deliver. They need to either hire more people or reduce their patient load. Simply terrible service

Very friendly and very reasonably priced. Excellent pet care. Highly recommended.

Caring and knowledgeable. They have been busy during the pandemic but their service is great, and all techs and the vet listen well, and they are of course great with dogs.

2020 update - OTHERS I know did have past bad experiences (and me as well), so it what it is. I've had many visits since then and quite frankly the first time back, I felt not getting another bad review was what was most important lol. Since then though the STAFF is great, they're all awesome. The problems of the past seem gone. The prices here for shots are WAY cheaper than others - one place was going to charge me DOUBLE what these people were (to pay for their new SPA)! It's like anything else in life, there's good and there's bad lol I haven't had a reason to complain about this place for a while lol. specially with covid they were GREAT. If I could give a half star to the 3 already I would.

Always loved this place the vets and prices are very reasonable

Very nice people and love them send everyone I know to them ❤❤❤????

Staff are rude and unprofessional especially the receptionist. Everytime I call or go for an appointment she has a snotty attitude, after going there over the years I finally found a new vet who is very professional and kind, and the prices are good, unlike this vet who charges way to much! Now my pets feel comfortable going to this new vet which is such a relief!

Terrible experience here with our new pup! From not knowing which vaccines he was due for, to neglecting to diagnose conjunctivitis in his eye after four consecutive visits ($) and brushing it off as it being his third eyelid even though it was very swollen and red. By the time we caught it it has spread to both eyes. The front desk ladies are very rude and the vet as well. Take your fur babies elsewhere !

New puppy in December. I have gone on 3 occasions since and all have been an excellent experience, especially considering the challenges COVID restrictions bring to us all. Vaccines delivered, skin infection identified and prescribed meds - since cleared up, and future appointments and estimates clearly explained. Staff has been super helpful to me, a new dog owner, and I have felt zero pressure for any upswell or extras that are available. Very satisfied and grateful to the staff and services. Thank you !!! :)

Caring people no bs I have recommended for years

The staff is always beautiful and very knowledgeable and I wouldn't let Rodger without anybody but them

The vets are honest and caring and the front staff are knowledgeable, friendly and super helpful. I've been taking my pets here for 20 years and have been extremely happy with the care they have received. Great place - highly recommend.