PetSmart Orchard Park, New York

319 reviews

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Reviews: PetSmart (Orchard Park)

All reviews (319)

Yelp (13)

Google (306)

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David Covert

2 years ago

Bought Leopard Gecko for my grand daughter. Staff were very helpful.


2 years ago

Had an online order ready in an hour

tammy w

2 years ago

Lots of dead fish in tanks noted

Desteny Toner {Walden}

2 years ago

Friendly staff, appropriate amount of live inventory


2 years ago

Needed crickets and they had them.

Carl Koester

2 years ago

PetSmart, 3425 Amelia Dr, Orchard Park, NY 14127

Ellen Dombrowski

2 years ago

Pretty good selection of cat toys. Of all the fun "critters" Pet Smart sells, I wish they had Mini Lop rabbits for sale....they are great pets.

Lea DiCenso

2 years ago

Great selection of cat products.

Nancy Grzechowiak

2 years ago

Everything I needed however still very shortstaffed!

Lenny Chmiel

2 years ago

Very well stocked store. Great prices. Repeat customers

Courtney Rizzo

2 years ago

Always happy to bring my two english bulldogs in here! We get stopped all of the time to have a small convo about them... It really means alot to us and our little pups! Thank you!

Ashley Sutton

2 years ago

Always have what i need in stock staff is helpful and friendly

Polly Mercado

2 years ago

Been here twice to get my dog nails trimmed and they remembered her. Friendly staff. Highly recommend this location

Patricia White

2 years ago

They've come a long way since my first review so I am updating it. Everyone is so nice, from the moment I walk in, asking if I needed assistance in finding anything, right to the checkout.

Felicia Chase

2 years ago

Loved all the outfits to put my pup in...they had holloween costumes!

Heidi Rich

2 years ago

The staff are always friendly and helpful. They leave fish listed that they don't always have and there's always a risk of snail infestation, especially if you get live plants. There are never enough cashiers for the line length. The location is great for me, and the dog and cat supplies are excellent. They also usually have plenty of pocket pets and cats for adoption, and they offer doggie daycare, grooming, obedience classes, and veterinary services.

Kim (Bxrlvr6)

2 years ago

Went for prescription food. The associates were VERY helpful and friendly!

Amber McGranor

2 years ago

Bought 2 hermit crabs, didn't think much of them being in their shells at the store. Got them home, left them in their new environment for a few hours and noticed no movement. Well, they're dead and I'm almost positive they were sold to me dead. Will be back tomorrow for a refund.

Susan Jablonski

2 years ago

Enjoy looking at the Halloween costumes for the cats/dogs ????????


2 years ago

Great place for all your pets needs.

Caren Willcox

2 years ago

Great selection of Merrick cat food. Great assistance from employees

Don Carlson

2 years ago

I took our dog to Banfield Vet. Inside PetSmarth. They are great.

Greg Krause

2 years ago

I just needed a doggie life preserver, but the large selection of everything makes me want to go back

James Carney

2 years ago

Best customer service I've ever experienced. The sales staff was exceptional

Linda Munro

2 years ago

I love this store and its associates!

Michael Wolniewicz

2 years ago

Had what I needed, only reason for not 5 stars was they don't price match online and I am willing to pay extra to a brick and mortar but $5 extra seems a bit pricey on a $20 in store $15 online seems a bit much. Otherwise helpful staff clean store.

Richard Thomas

2 years ago

This place had ample snacks including but not limited to: Goldfish, Cats, birds, Snakes, and Guinea Pigs.

T.J. Vagabond

2 years ago

Standard PetSmart. Usual selection, seemed to be only one person working.

M. M. Geleta

2 years ago

The store is clean. The staff are friendly and helpful. The groomers are kind, gentle, and knowledgeable. Prices are affordable. A wide range of services are offered. *If you have a Senior companion I highly recommended Amanda*

Terrence Schofield

2 years ago

The staff was very helpful with getting me what I needed.

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PetSmart, New York, Orchard Park

3425 Amelia Dr

Business Hours


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


7 AM - 9 PM


8 AM - 7 PM

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