Pinewoods Animal Hospital North Tonawanda, New York

Never have a problem everyone I've come in contact with have always been kind and courteous to my girl Sunshine and all of outr past pooches as well .

Good but expensive. Kind of too expensive compared to 5 years ago. They lost their personal touch when Dr Mike stop being there full-time the owner of the place now it's always some other doctor and you never get to see Dr Mike and that was the reason why we started going there 15 years ago

They are a very caring, helpful and loving hospital

Thay are so sweet and understand

I have been with them now for about 4 or 5 years. A little costly, but they are very thourgh in caring for your pets.

They're very kind, professional and have been great looking after my cats. I'm grateful they're here!

Always Great with my doggie Bruizer!

This is not the animal hospital it once was. I have brought my dogs to this facility for many years and have been happy with the care my dogs have received until the past year. My puppy was given an unnecessary rabies vaccine because the staff did not review her history from the breeder! When I questioned them, they assured me that there would be no harm. I figured the extra stress from Covid might be to blame. Today, I arrived at 8:01 and called in for my dog's 8 am appointment. After being on hold for 20 minutes, I was nastily told that since we were so late, the doctor had taken another patient but she would try to work us in. Already unhappy, I waited another 20 minutes until a tech came to pick up another dog who had arrived only 10 minutes earlier. I flagged her down, she went in to tell someone and another person, a very nice tech came to try to explain. She asked if I would take the Saturday appointment offered (no one offered it). An hour and a half had elapsed with no appointment, no explanation, no apology (except for the blameless tech who was the only person to try to understand). Meanwhile, my poor dog sat on the front seat waiting for help. Terrible management, terrible customer service, no understanding of the needs of both pet and human customers. I am looking for a new practice.

I wouldnt take my pet anywhere else

Bonnie and Murphy had a great appointment. The staff here is just wonderful.

Dr. Gerevics is amazing with our girl, peach, who is working on her reactivity! This is our one stop pup shop for their medical and behavioral needs. We completed training with the Nobel beast here too. All the staff are incredibly helpful and very responsive.

Caring vet. Very happy with their service

Awesome staff! Caring and very helpful. Our dog Luna bean is glad they are there to help

They take good care of my girls, but the price of apaquil is crazy.

They have a very caring staff. I have been there approx 12 times this past month for rehab for 1 of my 4 dogs and they are very professional and thorough. My dogs like going and I'm very confident in what they tell me my dogs need. Whether it be dental or rehabilitation for bad joints, they know what they are doing.

Wonderful staff. Dr. Mike is the best!

I love Dr Mike he is so down to earth, kind and caring. He he explains things so you can understand. I've been coming there for years. The staff is always so friendly the clinic is always clean. I would not go anywhere else for the care of my pet.

Who's a good veterinarian! You are! They seem thorough and like they do a good job :D

Nice facilities.. they are very helpful ????

Love it here. They listen, gentle and caring.

I have been going here for years and still continue to (don't ask why) ... It is even worse now because of Covid you are unable to go in... This place is solely about money and nothing more. They will upsell you on anything and the second you start asking questions, they will feed you bogus explanations. Probably going to switch once my dog's shots are done for this year.

I have been going to Pinewoods for many years. I always have appointments with Dr. Mike. I also thought he was very good at his chosen profession. I did leave this hospital for several months at one time but that was because of his incompetent staff. There are a couple older mature women who are knowledgeable and professional with whom direct questions do not bother them or take the questions personally. The remainder of his staff are Not knowledgeable and give scripted answers as if they are reading from a note pad. They are immature, completely unprofessional, and take any question you may have as a personal slant against them. The hospital is clean and Dr Mike is a good Veterinarian, however, his inability to hire mature, experienced, adults to interact professionally with his customers leaves much to be desired. I can only hope that in the future Dr Mike will think about hiring an agency to help him acquire a staff that would be worthy of his expertise.

Friendly, helpful and relaxing atmosphere for your pet.

I've been taking my boy, Rory, for over a month for rehab and they are amazing! The Dr. is so helpful and really cares and I love Stephanie, her rehab technician. He is improving and I owe it all to them❤️

No stars! Worst place ever!

They love to love out Pets! This is Minx!!

They helped my kitten when other vets didn't!

great place for animal care

Great caring people! ❤ Friendly & knowledgeable vets. ???? ???? ????

Came to them as a potential new client and refused to offer any types of pricing estimates until your pet has had a physical first. Even my doctor will tell me how much it costs to have a medical service provided prior to my needing to have a physical.