Whiskers Holistic Petcare New York, New York

Not sure which location I spoke with on the phone. I placed an online order a couple days ago for some frozen food for one of my cats, to help with his kidneys. I received a call back about having to have next day shipping for frozen foods.. since I’m out of state.. and Lawrence I think his name was, was super super helpful in changing my order around for me. Not only that, but recommended some products to help, to give me options on changing my order. I received my order really quick. He did tell me the frozen food I was trying to order was really good as well, and I was able to special order it locally. I’ve never had any business be as thoughtful as whiskers. It really means a lot when you’re trying to find products to make sure your pet is healthy & happy. If I was in NYC, I’d def do my shopping there. I’ll also make sure to stop by when I make the trip a few hours north.

Amazing pet store. The employees are all very knowledgeable and helpful. Their selection of food / treats is always top notch. It is obvious they care a lot about your pets health and well-being. Highly highly recommend to any pet owners. ESPECIALLY first time dog/cat parents !!!! They have a helpful packet for new parents

First time Whiskers customer this past and so very pleased. The folks that work there are very knowledgeable. We called the next day with a specific question and spoke to Joseph who was patient and incredibly helpful. What a great find!! Highly recommend.

It has a lot of pet products, pet food, toys etc. The people who work here are polite and knowledgeable.

Friendly helpful staff, good options for raw cat foods they deliver as well. Feel good about supporting local business….

Such friendly and helpful staff. My dog got frightened and knocked some shelf over and even then they were incredibly understanding. Large selection of products and a great place to shop!

We love and appreciate our friends at Whiskers Holistic. The health care advice from Joseph and Phil has kept my dogs youthful into their teens. The variety of food available guarantees there is always something new for them to try. And the prices are competitive with larger stores, no reason to "shop around". See Brian in the back for delivery questions. And tell them Jennifer sent you.

The products are a lot more expensive than competitors but their advice is valuable, though always best to check with a vet too.

Randi, Phil, and Joseph have been on my dog’s team for decades. They are without a doubt the premier purveyor of holistic and integrative supplements as well as one of the very first to advocate for small batch— cooked, raw and freeze-dried food. Honest Kitchen, Stella & Chewy all got their start here just to name a few. Bravo Raw, Answers+, on and on. Phil, the proprietor never one to toot his own horn— was a colleague of the now world famous Dr. Marty Goldstein, DVM. Phil and his protege, Joseph are a treasure trove of information and are very generous with their time. You can stop in (weekdays are best) for an in-person consultation. Expect to pull up a chair and settle-in. Bring a notepad, too. The consultations are free, so please pay them in kind and be sure to purchase their recommendations from Whiskers.

Great professional staff, they help you with the pets

Quaint and nice place. Good selections and personable employees

Great customer service, wide selection, good people. My go-to pet store.

Best place for quality pet food, pet supplements and pet care toys etc. a New York favorite

I have been coming here for years! The staff is very friendly and helpful.

Great products. Personable and ALWAYS helpful staff.

As usual, everything we need.

This review is long overdue since I’ve been shopping here even before it was possible to leave a review on the internet, however the fact that I’m still shopping there for this long is a testament that Whiskers is a very unique pet store. They’re truly pioneers in carrying a wide variety of raw foods and holistic supplements, as well as offering guidance if you’re shopping for a sick pet, or if you just want to set your pet up with the ideal maintenance regimen to prolong longevity. Additionally, they have excellent customer service. Everyone is helpful and knowledgeable. You can set up a reoccurring order and they will always have it ready, they’ll also order products for you if something isn’t in stock, and they also do free local delivery, The prices are reasonable, and they have a loyalty points program. Last but not least, they have the “cat ranch” that houses local rescue kitties that are up for adoption.

The staff helped us fit our new puppy with a harness. They were patient and helpful. Love it there!!

What a gem! The staff is super helpful and efficient. I needed a hard to find special food for my cat and the gentleman that helped me knew exactly what I was looking for and even went downstairs for additional cans. Old school professional sales people rock!

They have EVERYTHING BUT EVERYTHING FOR YOUR PETS

Hard to find natural products for pets. Loved the variety

Amendment to the previous review i posted 2 years ago: having my kitty recently been prescribed a specialized diet due to issues this place and staff have been able to help in a way no other pet store in NYC or online has been able to. They listened patiently to diagnosis and my concerns/problems I was experiencing with the prescribed diet and offered several options and suggestions to help. They were very informative and helpful, gave me a few things to try first (most places try to sell you everything at once) and I have to report that my kitty seems very very happy with what I bought. This place has products you can't find anywhere else, offer delivery and store pickup and have staff that truly know what they are talking about. For a small store they provide more variety and options then you can find anywhere else in the city. They have everything imaginable.... even a consultant that can advise you on any pet issues you are having.

The staff has always been extremely friendly and helpful. This Petshop carries supplies for dogs, cats, birds, and small animals that you won't find anywhere else. They also have helpful advice for my puppy and a variety of treats and items for the teething period. I'd go back again in a heartbeat!

I love Whiskers and hope they never go out of business. Yes, the owner can be a little grumpy, but his wife is very nice. Most importantly, you get not only products that you cannot find elsewhere, but also great advice. I got help after my dog had a severe reaction to a vaccine and I am going there to look for alternatives to harsh pesticides like Bravecto that vets are pushing on us to protect our dogs from fleas and ticks. I don't want to feed my dog toxic substances and I know Whiskers will have a safer alternative.

Very Rude customer service, will never shop here again. Pet owners beware! Me posting what I think about your service on a public platform is not rude, it being transparent My card was charged without my knowledge and the order was sent out. I spoke to Brian who was very rude and combative. The order was returned by UPS and delivered on May 7 to whiskers. To date my card has not been credited. So you have your merchandise and my money. I will be satisfied when my card is credited.

They're so thoughtful and attentive. Great people. Lawrence was so sweet and informative about my cat's nutritional needs.

I sometimes forget about how great and knowledgeable the staff at Whiskers is!

Such helpful staff and very high quality products. Love this store!

Good vibes. Update: I signed up for the loyalty program and received a 10% off coupon. They offer free deliveries in Manhattan.

Great selection, prices reasonable if you make good money, but then somebody has to pay their rent. 1 or 2 sarcastic staff, but overall good people. They will get you to buy and try something if your pet is sick. So I give them a 4.