Gotham Veterinary Center New York, New York

It is hard to imagine a vet practice run with more integrity, expertise and true empathy. Dr. Brown is one in a million and her dental director, Dr. Horvat, has no peer

I paid for a private cremation of my 20 year old cat and they f’ed up and did communal and now I cannot get her ashes back. I’m beyond heartbroken. I followed up diligently week after week and I kept getting the answer someone will call you back. Finally got the return call today that they f’ed up. I can’t trust them with my other 20 year old cat when he has to go down so I’ll be switching vets. They are understaffed and overwhelmed. I’m so extremely disappointed.

I have been going to Gotham Veterinary Center since it opened years ago. I have always received expert care from everyone, from the office staff to the nurses and of course, the veterinarians. Bonnie Brown is an amazing Vet who I have known since before she opened Gotham Veterinary Center. Bonnie has cared for my pets for the better part of the last twenty years. She's knowledgeable, professional, caring, understanding, friendly, down-to-earth and responsive. I would be hard pressed to find one negative thing to say about Bonnie Brown as well as the entire practice.

Dr Bonny Brown and her team really care about your pet! I have three cats, including one that is 20 years old. Dr Brown is so caring and careful with him. I am glad I have her and her team. Every time I go I have found the staff responsive and helpful, no matter how busy and all through Covid. Still independently owned, I am very happy to support a independent veterinary business that is run by people who care, not a corporation that only looks at the bottom line.

New to the neighborhood, we were nervous about going to a new vet because we loved our previous one so much but we are so glad we found this place. Everyone is super professional and friendly, they took care of my dog with lots of love.

I was going to gotham for about a year & was initially impressed by their efficiency & vet interaction. However, after my last experience I am extremely frustrated. I brought both my dogs in under the impression of each needing one vaccine update each. Turns out it was three each (at least one of them having 2 months until needing updating) & was never communicated nor the cost. At check out I was surprised with a $660 bill. While I understand it is the upper west side so maybe the expectation is everyone has money— this put me in a very difficult financial position not being prepared for that bill. Next, after moving & changing vets, the new vet was going over one of my dogs history & asked about him needing to be muzzled. He is the sweetest, most optimistic dog & has never bit anyone or shown any aggression during is 6 years of life. Needing to muzzle him was never communicated to me & this is very telling of the lack of care handling my dog. Glad to not be going back to this office.

Simply the BEST in care for my dog...Top Notch Professionals who go the extra mile ALL THE TIME...They love and care for my dog almost as much as I DO...who could ask for more....

I was very impressed with Dr. Miller. He was thorough and kind. He made suggestions for Gigi and I never felt pressured. He was really a pleasure and I will continue to see him.

Very nice veterinary practice. Dr. Miller was very knowledgeable. He didn't try to sell any unneeded services. Phoebe like him too!

I had a Sunday night issue that wasn't quite an emergency, but I would've been greatly relieved if my vets office could see my doggy right away the following day, Monday. They could tell my concern and stress that without hesitation they made room for me. Dr C saw my doggy and was great with him, she is new to me but she was so great that I felt very confident in her diagnosis and plan of treatment She said he should feel better in a couple of days...and he did! She was on point! I highly recommend Gotham!

Very polite and professional staff and excellent clinicians provide clear and understandable explanations of all medical issues.

My dog has issues with his thyroid level and has to have his blood checked frequently. Today I took time off work because I was told no tech appointments are available on weekends - I guess it's techs who take blood. Once there, I asked to have his ears checked because I think they're infected. "Oh no, we can't do that. This is a tech appointment. Only a doctor can check his ears. You'll have to make another appointment." Maybe I should have been told when I made the appointment, "Your pet will not receive any actual care at this appointment, so don't bother asking." Time to find a vet who cares more about its clients than its rigid and expensive policies.

They couldn't accommodate a long time pet patient, over 10 years on the last 3 calls. This past week they couldn't accommodate our dog who was having a stroke. Thank God for Animal General advising me to go to their partner VEG. Our dog is actually feeling better than he has in the past 4 months. The last vet that saw my dog didn't know his weight or history and was focused on up selling. I was told by several people that Dr. Brown is focused on her pet rehab business and is neglecting the practice. The place is filthy. I almost sat in poop last visit. Receptionists are always in conversations among themselves and neglect owners and appearance of waiting area. We switched to Animal General.

I’m having an emergency with my 11 year old cat and I’ve been calling Gotham for 2 days and they won’t see my little guy till next week. Front desk is very dismissive and unprofessional.

Do yourself and your pet a favor and DO NOT GO TO GOTHAM VET!!!!!! Extremely unprofessional. Failed to fill my pets vital medication and did not communicate a supposed update to their policy that it can take up to 4 days to approve/call in a medication to a pharmacy. I have previously gotten medication same day on numerous occasions. These pills prevent seizers in my pet and it’s unacceptable that they failed to fill it.

This place is the best! My beloved shih-tzu has IVDD and is becoming paralyzed in his back legs. The team at GVC gave him a great assessment and fit him with a new cart, which has given him his mobility and freedom back-can't thank them enough!

When my dog was injured in the park, I called Gotham, and they fit me in right away. I always trust Bonnie Brown to gently examine my sweet boy with care and tell me exactly what he needs to heal. Thank you, Gotham!

All the doctors have been super nice and are highly competent. The practice is so clean and runs really smooth. They provide loving care for my pet.

Omg best veterinarian Dr David's very professional great service I am very grateful what she has done for my leyla cant be thankful enough to her ....will recomend 100%

Gotham Vet took excellent care of our beloved dog Sammie. They caught and helped treat his cancer, and I'm sure added years to his life. A special shout out to Dr. Ashley Davis, who helped us manage his congestive heart failure and always gave him extra TLC <3

It is so nice to see a vet who seems to appreciate your pet as much as you do. Dr. Bonnie Brown is both knowledgeable and experienced. She helped me with serious health concerns with my previous dog as well as general care and behavioral issues. On top of that, Bonnie welcomed my young son in the examination room so that he could see what she did and ask questions about caring for our young puppy. The staff at Gotham is all welcoming and friendly making it a good overall experience

It's a new world & they seem to be adapting well to it. Distancing is in place; once you check in, the vet who's treating your pet calls you & does the intake over the phone. Then a tech comes out to get your pet; then I waited outside until they were done. They've always treated Lola well & given her great care.

This past weekend my dog ingested onions and I called the clinic for help/guidance. The person on the phone could not verify my information. I realized that during my desperation I called the wrong clinic, but I still thought that they would advise me on what to do. To my surprise the person on the phone suggested that I should call my clinic given that I’m not a customer. She did not even gave me the option to bring my dog to their facilities.I stressed that the situation was time sensitive but she completely refused to provide any kind of help. I think it’s important to share my story as it goes to show the ‘ethics’ of this clinic. I completely understand the fact that I’m not a customer, however, the refusal to help saving the life of my little dog is anything but cruel.

Everything about Gotham Veterinary Center, especially my pet's vet--Dr. Brown--went very smoothly. Five stars!

Very pleased with the level of care Gotham Vet has provided to my dogs, Winston and Ollie. Everyone is so friendly and helpful. Highly recommend!!

I was so glad to easily get an appointment during this pandemic. My 20 year old cat got her nails cut and also was examined. I greatly appreciated how Dr. Brown consulted with me, and together we agreed on how to best move ahead. Safety and security steps were carefully taken.

My dog was sick during this period of social distancing. I called Gotham Veterinary Center for an appointment, but I was very nervous about going into their office. When I explained that to them, they offered for a tech to come outside and take the dog into the examining room. I went home and they called to discuss her condition. I gave them a credit card on the phone so that I didn't have to encounter the office staff when I picked her up. After about an hour they called again to say she was ready to go home. When I arrived again a tech brought her outside to me. I was so relieved both for the way they handled this delicate situation and for the care they gave her during this stressful period. Thank you Dr. Brown.

I started coming to Gotham about seven years ago. Initially, I took my pet for a second opinion. From that point on, Gotham has been my only choice for veterinary service in the city. They are honest, flexible with scheduling and most importantly, I trust them with my pet. The administrative staff is great as well - friendly, helpful, responsive.

My two cats have seen two vets here and both have been kind and careful and thorough. Both fully discussed various options for treatment and then accommodated my preferences. The vet dentist is also terrific -- he's treated both my cats -- and he takes his time to explain everything. I never feel hurried here and the vets have always been willing to phone me when I've requested. All of them make the effort to make me feel like my cats are their favorite patients -- a wonderful feeling. The vet techs are also uniformly helpful to me and kind to my cats. I have mixed experiences with the office/desk staff -- some are pleasant and helpful, while others are abrupt and seem annoyed by every phone call and question. However, everyone always relays my messages and accommodates my appointment requests. As a cat person, I often meet too many dogs -- often rowdy --- in the waiting room. I would prefer a cat-only practice, but I am happy here, thanks to the vets themselves. The costs of visits and procedures and meds are shockingly high, but I assume it's competitive.

Gotham Vet always treat my dogs and cat with the utmost care and compassion!!