PetSmart New Hyde Park, New York

316 reviews

Book an appointment

Online booking unavailable.

Please call

(516) 502-1481



*with JustAnswer

Reviews: PetSmart (New Hyde Park)

All reviews (316)

Yelp (53)

Google (263)

Newest First

Newest First

Oldest First

Highest Rated

Lowest Rated


2 years ago

Stay away from the grooming. Unprofessional and unorganized. Waited till an hour and half to cancel my appt. first it was they were short staffed. Then the groomer can’t do big dogs because of her back. Full or stories and the lady on the phone was stuttering and giggling the whole time. Last time I bring my dog there

Raquel M. Gerardo

2 years ago

Although the online PetSmart is horrible, this particular location has one of the best workers I've ever encountered. They are very esger to help always, always have a great demeanor, and will help you whether on the phone or in person. Thank you and kudos!

vinae phillips

2 years ago

The safe is so loving and caring and educated on your pet needs , truly the best experience I have ever had in a while Shopping with my hyper puppy .Must I say also grooming is excellent , the safe is very attentive to your animals and Nurturing.


2 years ago

Great customer service and selection of pet products.

Desiree Giordano

2 years ago

I have been a loyal customer of Pet Smart for years. The professionalism and kindness from the entire staff especially, Elizabeth at the New Hyde Park, Pet Smart who puts my dog at ease every time before grooming. Elizabeth allows her clients to feel comfortable before their appointment and understands their needs she cares from the very beginning to the very end of my pets grooming appointment. Thank you, staff.

Delores Smith

2 years ago

Had a decent amount of cat food..was a good crowd for Christmas eve. Everyone buying gifts for their furballs

t a

2 years ago

???? ???? ????Kitty needed some toys.. This is the Pet Supermarket... Everything you need to care for your pets. The employees are helpful and can answer any questions.

Zhuhao Chen

2 years ago

Grooming service is a disaster. I would give a negative rating if I could. Avoid petsmart!

Bob Y

2 years ago

Arrived 915am after 9am opening. Tried to get something from the fish section and was told they are not selling fish until later.

joey alfa

2 years ago

We found what we needed and the service was really ????

Sarah Blachman

2 years ago

The receptionist was not helpful and too pushed i expected them to do much more for my granddaughter Mia she is such a cute puppy.

Timothy Ly

2 years ago

I like going here for fish and supplies. I recently got 5 tetras and 2 died. When I went in to get replacement because of warranty, they had tetras out of stock. Instead they let me exchange the 2 for another kind of fish so I got 2 otocinclus. Nice. Pros: Good service, the guy who allowed the exchange was nice, friendly, outgoing. Good selection of supplies. Location Cons: usually at the fish section there is no one there so I have to get someone to help

Larry Kligman

2 years ago

In spite of not finding an item I wanted, this is a nice store (I did get 2 of 3 items). Clean, large, well lit and loads of items to choose from. The cashiers and floor staff are really friendly and accommodating. Plenty of parking available.


2 years ago

Sales staff and Veterinarian staff are amazing.

Tawana Marcial

2 years ago

They are always well stocked with items.

Hugo Pais

2 years ago

Good prices and selection. Store kept clean and employees are always willing to help. Management and staff are attentive, personable and try to help any way they can.

Jaime Taco

2 years ago

Buncha rooting tooting Jabronis. Just the way I like it!!!

Jyothi Dolinak

2 years ago

Lily did a phenomenal job with grooming him. He is so comfortable in his shiny new coat and looks so dapper!


2 years ago

Love that they have JUST FOR DOGS. Staff is helpful.

valley stream Rana

2 years ago

Good because of there staff behave

Wing Cheung

2 years ago

Staffs friendly and very organized pets shop

Amazin Ace

2 years ago

Great choice for all animals!

barbara torres

2 years ago

Alot of interesting things for ur pet of any kind


2 years ago

Wow! Liked the staff there. Had bought a crate which was a nightmare- was able to return it without issue and the manager helped to find the right crate. Will def go back.

Marcella VK

2 years ago

Love Dr. Brew. My kitty is very sick and old. But she understands I'm not ready to let go. My feeling is as long as the kitty is not in pain, I still have hope. Thank you Dr. Brew for everything.

maria maria

2 years ago

Love it. Always find what I'm looking for.

Mag Laz

2 years ago

Trying to book an appointment by phone takes a miracle. Someone picks up the phone and puts you back on hold listening to music, over and over again. Results: nothing! Professional, I don’t think so!

Star Teriyucki

2 years ago

I always find whatever I'm looking for my dog in here. The groomers are skilled and can easily befriend any dog they see. The establishment is kept clean, and there are paper towels, plastic bags, and spray bottles to clean up after any mess. And the staff is always happy to share any advice or tips they have regarding your pet and how to be a better owner.

Anastasia Morris

2 years ago

They had everything what you don't see ask someone who is happy to help you out????????????????♥️

Jan Casale

2 years ago

Great store with helpful staff.

show more reviews

PetSmart, New York, New Hyde Park

1600 Marcus Ave

Business Hours


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


9 AM - 9 PM


10 AM - 7 PM

Is this your business?