MUZO Montreal, New York

10 day stay for 5 pets and everything was great. Our babies were well taken care of. Price was high, but you get what you pay for. Would recommend to anyone visiting Montreal.

Muzo Hotel's grooming is the best we've ever had! Highly recommend.

Clean facility. Professional staff. I boarded my cat here for 2 nights. I was able to view the dog and cat play areas. Everything was well-maintained, and the animals seemed content. The check-in process was very thorough, with attention to animal health and special needs.

They couldn’t care less about their customers. Never coming back!!!

We use this place frequently! They take great care of our cats

Very nice doggy hotel and groomer. Our dog is not always nice with strangers, but they have been very polite about it every single time we've visited. They will use all the food you provide them with, so don't give extra days worth. The groomer is also very professional and worth the price.

Our 2 cats love going to the “spa” when we are away. They always return home well groomed and well loved. When ever we leave for more than a day they always board at Muzo. Great staff great place for your loved ones

Groomer wouldn't listen to me. Ended up damaging my dog's hair because she wouldn't listen when i said he can't be brushed due to my dog's breed-type (spanish water dog). A simple Google search would have revealed what to do. Irritating experience.

I can’t recommend this place enough. Staff is very friendly and very polite. They love the dogs. My dog has stayed at the hotel and has attended the club. I also use their grooming services. The groomer does a great job with the poodle. They also do a very thorough brushing of my lab’s undercoat. Dogs don’t talk, but I know this place is pleasant for them because they are always excited to go. ❤️????

Excellent service! Dogs feel like they are at home and always well taken care of!

So impressed with the kind staff at MUZO who took care of my two dogs over the weekend. They knew how to deal with one of my dogs who is quite anxious, and he warmed up to them quickly. Their groomer even managed to cut his nails and give him a bath, which is usually very difficult. We will be coming back for sure. Thanks Emilie, Emily and Marie and all the rest of the staff for taking care of Hutch and Nala ❤️????????!

My dog got an infection after coming to Muzo Hotel in October, which was a shame since I was referred to come here. He was fine after a couple of weeks, but now it seems that it is a reoccurring infection due to whatever was done to him at this salon. Owner of the salon is unresponsive. I sent an email, in which they did call me, however, I missed their call, but they were were not in when I called back. And they haven’t called me back since I last spoke with with reception to let them know I called.

Worst customer service experience. Very disappointed since this is a high end place and it was recommended to me.

Great, friendly staff that listened to what I wanted and groomed Jazmin to my instructions. They did a fabulous job

Nice and clean. Reasonably priced.

I brought my Maltese to stay here & when I picked him back up there were random spots of blood in decent size but no injuries or marks when I checked his body. I don’t know what went on, but Muzo is sure as hell never getting my dog to go there again, I was really disappointed when I noticed these

Lovely people who love animals ????

This is the place for your dog when you're travelling abroad. Very clean and neat. There are parkings in front of the store. Staffs are very professional. Absolutely recommended.

We are new to Montreal and needed a place to board the dogs. A friend referred us. Prior to boarding my wife and I scheduled a tour of the place. The facilities are very nice and spaces for the dogs were week designed. We've boarded the dogs twice since.

Absolute best place! Caring and trustworthy!

Our dogs came home healthy and happy! They were obviously cared for with exquisite care because my girls went up on their hinds to give the paw to say bye to their caregiver. The grooming was the best we have seen them, was worth every penny. Merci Muzo mille merci de Guapo, Buena et Princesse ????????????????

Very friendly and always document needs of my dog in detail.

Muzo has cared for our furbaby when we go away for the entire we've live in Montreal. They are attentive to her elderly dog needs and she is always excited to go in. They are beyond amazing at keeping me posted when I contact them during my trips. I get updates and know shes in good hands!

Excellent place to leave your pet

Great place ! Excellent service !!! They take good care of our pet.

The only place I trust to care for my dogs!

Seen a staff member kick my dog with my own eyes, right in the face around the throat area...she didn't know i was looking through a little glass window on the door. I confronted her immediately and she lied straight to my face and said "she was trying to protect her" and that she didn't touch her...pretty much calling me a liar. My dog is old and she is not aggressive at all...very well trained...she was left UNLEASHED and approached the satff member while she was pinning an aggresive dog with her other knee in the corner. When she seen my dog approach, she kicked her to keep her away from the other dog... then I see her put the agressive dog in the play area loose with all the other dogs! So many wrongs here I dont know what to say exept do not leave your dog at this facility... The other staff member told me that her friend would never hurt a dog, again telling me that I am making things up...What? I would never make the effort to go through reporting a company if this didnt happen! As per the owner's reply, it is full of lies. My pitbull wasn't even present in the room!!! and there was no leashes!!! My Labrador was the only dog who approach the staff member... For a business owner to try to protect themselves by lying, it raises a lot of questions for how they handle the animals there! Wow! How low of you to use my pitbull as a way to protect your mistakes! Shame on you!

This is THE ONLY kennel I trust for my 2 large dogs. My dogs are my buddies, my best friends so I am super fussy with vets and kennels. I have tried many kennels when I moved back to Montreal from the United States (where good kennels are numerous) and Muzo was #1. I have 2 "special needs" dogs; they are rescues and have some quirks that never got ironed out. The Muzo staff are uber conscientious, caring and, most of all, understanding. Nothing is too much to handle. Recently, when I had to cancel my reservation because one my dogs was sick, the owner called to offer kind words and get some news. wow! Thanks Muzo.

Wouldn't leave my little guy with anyone else.

We have used the dog daycare at MUZO for 2 years, at least once a week, and every day for many weeks during our house renovation. We have a young impressionable high energy dog with a quick and independent mind. Not an easy dog for an inexperienced or domineering handler. The social experience for our dog has been very positive, much better than in public dog runs. I believe she is treated well by the staff because she appears to love them all. We have found the staff helpful and friendly. The premises are clean which means constant work in the dog kennel business. We are planning to use the boarding services in the future.